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Not receiving email #51

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dax29 opened this issue Oct 4, 2022 · 24 comments
Open

Not receiving email #51

dax29 opened this issue Oct 4, 2022 · 24 comments
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@dax29
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dax29 commented Oct 4, 2022

Hi
About 2 weeks ago I all of a sudden stopped receiving reminder emails. I have checked with other members they haven't received any either.

So I uninstalled the module and removed the preferences on my site. I then downloaded the latest file (May 2022) and reinstalled. I also had Greg Roach update the Cron file.

Unfortunately I'm still not receiving any reminder emails?

Any idea what the problem could be
Cheers Frank

Webtrees site: familytree.kuilboer.id.au

@UksusoFF
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Try to go link from cron settings in browser. What you see?

@dax29
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dax29 commented Oct 18, 2022 via email

@UksusoFF
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Please check spam folder. And webtrees logs here: https://familytree.kuilboer.id.au/admin/logs
Any errors here?

@dax29
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dax29 commented Oct 19, 2022 via email

@UksusoFF
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Please attach logs to github or send via email.

@dax29
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dax29 commented Oct 19, 2022 via email

@dax29
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dax29 commented Oct 19, 2022

Here it is again
webtrees-logs.csv

@UksusoFF
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UksusoFF commented Dec 3, 2022

There is no errors here. Are you using smtp server?
You received registrations email from webtrees?

@dax29
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dax29 commented Dec 3, 2022 via email

@dax29
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dax29 commented Dec 3, 2022 via email

@dax29
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dax29 commented Dec 5, 2022 via email

@UksusoFF
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UksusoFF commented Dec 7, 2022

@dax29 please update to latest master. Debug code added there.

@UksusoFF UksusoFF self-assigned this Dec 7, 2022
@dax29
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dax29 commented Dec 12, 2022

I updated webtrees to the latest version and thought it was fixed as I received a Reminder email 2 days in a row but the last 3 days I haven't received any

@UksusoFF
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Please update reminder module to master version: https://github.com/UksusoFF/webtrees-reminder/archive/refs/heads/master.zip

@dax29
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dax29 commented Dec 12, 2022 via email

@UksusoFF
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There is count 6 on your cron url. So you must get email with 6 records when url triggered.
Are you recieved email when going to url?

@dax29
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dax29 commented Dec 12, 2022 via email

@UksusoFF
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Open link from this comment in browser: #51 (comment)

@dax29
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dax29 commented Dec 12, 2022 via email

@UksusoFF
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Ok, so seems you have troubles with cron. Show your cron config.

@dax29
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dax29 commented Dec 13, 2022 via email

@UksusoFF
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I need output crontab -e from self-hosted instance.

@dax29
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dax29 commented Dec 13, 2022 via email

@UksusoFF
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You need contact with Greg Roach :)

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