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[support] Ticket 2107 - User unable to select token from source chain Kujira to other chains #642

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2 tasks done
sleepycorgi1 opened this issue Jan 4, 2024 · 10 comments
Closed
2 tasks done
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medium Issue affecting one Tx / User / Chain needs triage It needs investigation to ensure it is a Portal Bridge issue wormhole-support Wormhole Support

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@sleepycorgi1
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Is there an existing issue for this?

  • I have searched the existing issues

have you checked our wiki for common solutions?

  • I have searched the wiki or docs

Bridge Experience

https://portalbridge.com

Bridge Experience URL

No response

Operation Details

- Source Chain:Kujira 
- Source Chain Wallet: kujira1u7dv7w2pnre7pgdfqa5gjzxyl7gnvqhtyk65x6
- Target Chain: 
- Target Chain Wallet:
- Asset Type:  (factory/wormhole14ejqjyq8um4p3xfqj74yld5waqljf88fz25yxnma0cngspxe3les00fpjx/4gn1J9pchUGh63ez1VwiuTmU4nfJ8Rr8o5HgBC5TMdMk)
- Tx: N/A 

First tx from polygon > kujira (already redeemed) : https://wormholescan.io/#/tx/0x8abdc6021e1ee100d9b52b8e52d6c426c8825592993496bc7d83bbc178cbe0e1

Current Behavior

Token selector continously loading, token also does not appear when pasting in token contract code
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Expected Behavior

User should be able to select token

Steps To Reproduce

No response

Anything else?

No response

@sleepycorgi1 sleepycorgi1 added medium Issue affecting one Tx / User / Chain needs triage It needs investigation to ensure it is a Portal Bridge issue wormhole-support Wormhole Support labels Jan 4, 2024
@sleepycorgi1
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Ticket 2209 - User unable to load token selector from kujira
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@sleepycorgi1 sleepycorgi1 changed the title [support] Ticket 2107 - User unable to select token from source chain Kujira to Polygon [support] Ticket 2107 - User unable to select token from source chain Kujira to other chains Jan 4, 2024
@sleepycorgi1
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Ticket 2530
Unable to send tokens back from Kujira
token - factory/wormhole14ejqjyq8um4p3xfqj74yld5waqljf88fz25yxnma0cngspxe3les00fpjx/HJk1XMDRNUbRrpKkNZYui7SwWDMjXZAsySzqgyNcQoU3
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original tx from sol to kujira : 57kKttgFbGQHitbPb6UKvCdAbWzqaN3N3zSkvGU7J7hHQSTQ7RoGJfF9k5amVJRQqhbpNXKPzPPMg1LjFUW844kL

arrived kujira : https://finder.kujira.network/kaiyo-1/tx/67694D685FD63F25703E2E8F4A812660C60A785CD88EC93785DB7FA99E43D5D8

@sleepycorgi1
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Ticket 2526 -
Unable to bridge token out from Kujira
image
![image](https://github.com/XLabs/portal-bridge-ui/assets/59423378/fe60cf9f-d4fd-4650-86a9-70adf9e0569
2)

transaction from arb > kujira : 0xf25ac1d77e5ed19e632c05b778a850f730605cdbc71ba3bc45ee3bd7bc429149
Transaction arriving on kujira: https://finder.kujira.network/kaiyo-1/tx/A44F338C5048D90053B97233AC42645F5F983ADD3CDB930975B548597AE83B4F

@yuli-ferna
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In the case of kujira that the problem is on the service side of the rpc. Similar case with #575

@drisAloma
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Hello @yuli-ferna
Does the mean the users have to wait for a fix or there is a way they can change the rpc on their ends?

A lot of users are facing this issue and some are quite dramatic.

Ticket-2613 & 2670 are experiencing the same now.

@yuli-ferna
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@drisAloma we are evaluating these two options, if we can't change the rpc, we have to wait for a fix. I will keep you informed

@willis20188
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Ticket 3042
Unable to bridge token out from Kujira
1
1

transaction from arb > kujira (already redeemed): 0x8a4448ffb60d73405267fb5c4a14df9c49b4b2f7d4ce218071823678802c5390

@yuli-ferna
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@sleepycorgi1 @drisAloma @willis20188 Now the users must be able to see their balances

@drisAloma
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Yeah, most of them already bridged out of KUJIRA, thank you @yuli-ferna

@yuli-ferna
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Since there have been no new reports I will close the issue

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Labels
medium Issue affecting one Tx / User / Chain needs triage It needs investigation to ensure it is a Portal Bridge issue wormhole-support Wormhole Support
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