task-oriented chat: add ai section and more small fixes

Author: vladvelici

src/pages/docs/guides/chat/build-task-oriented.mdx

@@ -233,7 +233,8 @@ Effective moderation ensures your task-oriented chats remain professional, safe,
 
 Ably supports [moderating messages](/docs/chat/moderation) both before and after publication, making it easy to integrate with AI-powered or human moderation systems.
 
-* **After-publish moderation:** Messages appear instantly, then are removed if flagged as inappropriate. Best for most task-oriented scenarios where immediacy matters.
+* **After-publish moderation:** Messages appear instantly, then are removed if flagged as inappropriate.
+Best for most task-oriented scenarios, where immediacy often matters. It can be used to detect abusive behaviour or inappropriate content after the fact, and can also be used to remove users if necessary.
 * **Before-publish moderation:** Messages are held until approved. Use this for high-stakes tasks where every message must be vetted.
 
 ### Key moderation considerations for task-oriented chat
@@ -246,7 +247,6 @@ Ably supports [moderating messages](/docs/chat/moderation) both before and after
      * **Inappropriate content:** Flagging adult content, violence, or graphic material.
      * **Toxicity:** Measuring overall message sentiment and hostility
 
-
 2. **Technical integration**
    * **Latency impact:** AI moderation adds up to 100ms to message delivery.
    * **Integration options:** Choose from pre-built integrations or connect your existing moderation systems via webhooks, serverless functions, or queues
@@ -260,10 +260,10 @@ Ably supports [moderating messages](/docs/chat/moderation) both before and after
 
 Ably's flexible moderation system adapts to your task requirements:
 
-* **Per-room policies:** Different moderation rules for different task types or user roles
-* **Fallback handling:** Configure what happens when moderation services are unavailable
-* **Custom integration:** Connect your existing moderation infrastructure via webhooks, serverless functions, or message queues
-* **Role-based permissions:** Give moderators special capabilities to manage conversations
+* **Per-room policies:** Different moderation rules for different task types or user roles.
+* **Fallback handling:** Configure what happens when moderation services are unavailable.
+* **Custom integration:** Connect your existing moderation infrastructure via webhooks, serverless functions, or message queues.
+* **Role-based permissions:** Give moderators special capabilities to manage conversations.
 
 <Code>
 ```javascript
@@ -283,6 +283,29 @@ room.messages.send({text: 'Can you help me with my order?'}).then((message) => {
 ```
 </Code>
 
+## AI Integrations
+
+AI chatbots are revolutionizing the way we interact with digital platforms. Integrating AI functionality into your chat experience can provide automated contextual moderation, personalized interactions, automatically creating training material, and more.
+
+Ably's flexible [integration capabilities](/docs/platform/integrations) make it easy to connect your chat system with AI services. Through Ably's integrations, you can automatically route messages to:
+
+* Serverless functions (AWS Lambda, Azure Functions, etc.),
+* Event streaming services including Kafka, SQS and Pulsar,
+* Webhooks and custom endpoints.
+
+This enables powerful AI features like:
+
+* Sentiment analysis of chat messages,
+* AI-powered responses to common questions and support queries,
+* Chat summarization and key point extraction,
+* Automatically adding contextual information for your agents to help them be more effective.
+
+For example, you could set up an integration that sends all messages from each chat room to an AI service for sentiment analysis,
+which then automatically flags detected negative customer sentiments for review, to ensure they are handled appropriately, which
+could increase overall customer satisfaction.
+Or route messages to a language model to generate contextual responses to common questions, or to pull relevant information
+for your agent to increase their effectiveness in handling support queries.
+
 ## Room reactions
 
 Room reactions are a great engagement feature for chats that accompany calls, meetings, collaborative tools, and games. They are a way to quickly express a sentiment to the entire room at a point in time without adding to chat history or being tired to a message.