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Background

Voices of Consent is a nonprofit organization whose goal is to support survivors after a traumatic event. In the aftermath of a traumatic event, Voices of Consent sends a box to a survivor who requests one.

Survivor Boxes are personalized packages put together to let survivors know they are not alone after an event, and includes resources to use as survivors begin the recovery process (including information about laws in their state, free health and counseling services in their area). The boxes are sent to survivors who request them directly, or can be picked up at hospitals or police stations.

Please check out the Voices of Consent website to learn more about this organization.

Application Purpose

The purpose of this application is to streamline the process of coordinating many volunteers in different locations and at different points in the lifecycle of a request.

This scope of this application includes:

  • requesting, designing, packaging, shipping and tracking a box
  • maintaining inventory supplies
  • creating and managing volunteer roles
  • managing events

Application Features

Primary Workflow of the Application (aka phases of Survivor Box creation)

1. BoxRequest creation

  • Someone submits a BoxRequest form
    • /requesters/new
    • No login required
    • People select abuse types (emotional, physical, sexual, all of the above) and answer other questions that cue what types of support Voices of Consent can provide
  • Out of the form responses, we create the following via the BoxRequestsTriageController:
    • Requester (person who requested a form)
    • Associated BoxRequest
      • We prepopulate tags based on AbuseTypes and other form responses
  • An email is sent to all Volunteers (people) who have Permission (via their User account) to review box requests (BoxReviewer)
  • BoxReviewer Volunteers can either Claim or Decline review from the button in their email
    • All requests available for review are also able to be claimed via Status button in main nav (BoxRequests index)

2. Box Design

  • After a similar Claim/Decline email related to new BoxRequests, boxes get "Designed", where a Volunteer with Permission will add BoxItems to a Box
  • The Designer will be taken to the Design page (via BoxDesignController), where they will select items to add to this person's box from the Inventory Type dropdown.
  • Users can also add new on-the-fly BoxItems even if there isn't an underlying Inventory Type

2.a. BoxItem Research (resource materials creation)

  • Voices of Consent compiles resource materials specific to each person's BoxRequest data.
    • This often requires referencing many websites, copy/pasting info into documents, adding some images/styling to make it prettier, and then saving the result as a PDF.
    • We'd love to support/assist with that process later on, and this is the initial groundwork to add Research as a phase of Box production.
    • Technically it's required for specific BoxItems (we don't need research on a "toothbrush", but we do on a "local resources packet").
    • The Researcher is often a different person than the Assembler. Once the packet PDF has been uploaded to the BoxItem, the Assembler will print the item before marking it off on the checklist of included items as part of BoxAssembly (packaging).

3. Box Assembly (Packaging)

  • Once all the box is Designed, and via a similar Claim/Decline email someone will Claim the task of Packaging (assembling) the Box
  • They are provided with a mobile-friendly, on-screen checklist to confirm that each BoxItem made it in to the Box

4. Box Shipping

  • Similar to the other phases, after a Volunteer completes BoxAssembly, an email is sent to Volunteers with Shipping Permission
  • Volunteer Prints the mailing label and affixes it to the Box
  • Volunteer ships the package, and then marks the box as shipped by including Location it was shipped from (e.g. USPS, FedEx, etc), the cost of the receipt, and tracking number.

Design notes

  • Volunteers are people (as are Requesters).
  • We chose to keep Volunteers separate from Users so that the User model only deals with login info.
  • We chose to put Requester (people who submit BoxRequests) data and Volunteer data into different tables, just so we never access Requester data accidentally.
  • The above phases are distinct so that the privacy of Requesters is preserved. For example, the person Assembling the Box likely isn't also the person affixing the mailing label, etc.

Other features

  • Inventory Management
    • Multiple locations each have inventory
    • When BoxItems are Assembled, they will be removed from the relevant Location's InventoryTally via an InventoryAdjustment
  • Volunteer Attendance Tracking
    • Volunteers can sign up for Meetings at Locations via Attendance model
    • Attendance can then be tracked
  • MessageLogs
    • Every time our system sends an autogenerated email, we will log it as a MessageLog
      • Examples include:
        • To: Requester -- Thank you for your BoxRequest
        • To: Volunteers w BoxRequest Review permission -- A new BoxRequests exists. Please Claim or Decline.
        • To: Volunteers w BoxDesign permission - A Box is ready for review. Please Claim or Decline.
        • etc
    • We'll also allow Admins to create MessageLogs ad hoc, so it essentially provides basic CRM support