freshdesk-automate

Various Freshdesk automation tasks:

Automatically assign tickets to Freshdesk agents

This is a way to prevent paying for the Automatic ticket assignment -feature which comes only in Forest or above plans, and Forst costs extra 20€/mo/agent compared to the Garden plan.
Make sure we don't forget some messages in Spam box

Spam box can't be disabled in Freshdesk. This was made just in case we'd miss something in there.

Get started

cp .env.sample .env and fill blanks. See https://developers.freshdesk.com/api/
npm i
Run node src/auto-assign-tickets.js or node src/spam-alert.js