FBA Inbound API failing today when including APC LTL shipment options during confirmTransportationOptions call

[MetaMan2023]

This issue has been brought up in the past but the issue has not been located yet or resolved. I am posting this here in case others are having a similar issue.

When confirming transportation options on a plan that include APC LTL carriers we are getting the following error.

{
'operationId' => 'abe0d311-7ead-4f45-9117-a3da02929005',
'operationStatus' => 'FAILED',
'operationProblems' => [
{
'code' => 'FBA_INB_0115',
'severity' => 'ERROR',
'message' => 'ERROR: Sorry, something went wrong. Please try again, or refresh the page.'
}
],
'operation' => 'confirmTransportationOptions'
};

(A) The issue pops up randomly -- we have been shipping fine all week and have not had this error for 1.5-2 weeks I believe. It specifically occurs during confirmTransporationOptions during the getInboundOperationStatus phase

(B) Once it occurs, it seems the plan gets "stuck" in failure mode and must be cancelled. If we switch to APC UPS in the same plan and try to confirm, it will fail -- but if we clear the plan and start over, then go right to APC UPS the issue does not occur

(C) It seems to only occur if the plan includes shipments that have APC LTL shipments (vs. APC UPS) -- we have never had this failure occur with plans that only include APC UPS

(D) We had the issue happen on two completely different plans today back to back -- it seems that the system gets into a "failure mode" for a period of time.

My guess is this relates to something on the back end with the APC LTL carriers and possibly the connection to the carriers? Maybe the connection is down for a period of time and it creates some issues that "ruins" the plan.

-John

[Alvaromero]

This has been happening since December. We have created several support cases, but to date, we have not received a response

[MetaMan2023]

@puppsupr @MeenaAmz

Have now had this occurs 3 times since last Friday on three different plans. Common theme:

• Happens randomly
• Does not seem to happen with APC UPS only plans -- if we only use UPS it works fine -- if we use APC LTL it fails
• When the plan fails it is "ruined" and we have to clear it and try again -- regenerating transportation options does not work
• We are not waiting a long time in the plan process - the plans are all created start to finish in an hour or two tops
• It happens regardless on number of shipments in a plan. 5 shipment plans with one APC LTL can fail and 1 shipment plans with APC LTL can fail.
• Unknown about "regular" (non-Amazon) LTL -- we only currently use APC for everything.

We have sent full error logs to API team but no response in days.

[puppsupr]

Hi @MetaMan2023
For troubleshooting issues you need to create a support case and followup there. Please followup over the cases you have opened to get a resolution.