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Known Issue: Early termination fees are not reflected in current balance when cancelling future plans #163

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jacine opened this issue Jul 9, 2019 · 1 comment

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@jacine
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jacine commented Jul 9, 2019

When cancelling plans with future dates, early termination fees are not reflected in current the balance. Additionally, when cancelling you are given the option to choose when the cancellation should take affect: "Now" or "Future date" with the option to enter a date. When choose "Now", I expected to see today's date as the "End date", but selecting this option doesn't affect future dated plans. The cancellation date becomes the (future) start date.

Notes

Below are screenshots of tests taken to verify this behavior with 2 plans: A future plan, and a current plan.

Future Plan

When cancelling a "future" dated plan, early termination fees are NOT reflected in the current balance.

Step 1: Verify current balance of $43

future-plan-step-1-check-current-balance-43

Step 2: View a plan with a $12 setup fee, and $23 early termination fee

future-plan-step-2-tides-pro-plan-setup-12-recur-203-early-term-23

Step 3: Purchase the plan with a future date of 7/30

Note: The future date becomes 7/29 on the backend, or -1 day.
future-plan-step-3-check-purchased-plans

Step 4: Cancel the Plan with "Now" option selected

Note that: (a) The cancel button still exists, and (b) the plan is still "Future", despite just cancelling it with today's date as the end date.
future-plan-step-4-cancel-tides-pro-plan-with-now-option-selected

Step 5: Check current balance after cancelled and note it's unchanged

Expected $23 early termination fee to be deducted from current balance.
future-plan-step-5-check-current-balance-unch

Step 6: Try clicking "Refresh" to trigger manual refresh and note it's still unchanged

future-plan-step-6-click-manul-refresh-button-unch

Current Plan

When cancelling a "current" dated plan, early termination fees are immediately reflected in the current balance.

Step 1: Verify current balance of $43

current-plan-step-1-check-current-balance-43

Step 2: View a plan with a $5 setup fee, and $12 early termination fee

current-plan-step-2-location-fees-only-plan-setup-5-early-term-12

Step 3: Purchase above plan with a $5 setup fee, and $12 early termination fee

current-plan-step-3-purchase-plan

Step 4: Check current balance, now $38 ($5 setup fee deduction reflected)

current-plan-step-4-balance-check-setup-fee-5-deducted-balance-38

Step 5: Cancel the plan, which has a $12 early termination fee.

current-plan-step-5-cancel-with-now-option-selected

Step 6: Check the current balance, now $26 (early termination fee deducted)

current-plan-step-6-early-term-fee-12-deducted-balance-26

@cnovak
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cnovak commented Dec 11, 2020

I believe this is working as intended, but am verifying with the monetization team.

@cnovak cnovak self-assigned this Dec 11, 2020
@cnovak cnovak removed their assignment May 8, 2023
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