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Analytics Page - Exclude Weekends and Stat Holidays for time response #4877

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Iryna-Kaplun opened this issue Feb 6, 2025 · 0 comments
Open

Analytics Page - Exclude Weekends and Stat Holidays for time response #4877

Iryna-Kaplun opened this issue Feb 6, 2025 · 0 comments
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@Iryna-Kaplun
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Iryna-Kaplun commented Feb 6, 2025 •
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We need more clarification on what business time we should count and how to exclude weekends and stat holidays.
Luke will ask the plat admins how to properly calculated the response time to properly meet the SLA and MOU. Also, we need clarification if we will exclude auto approved requests.
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