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Player error on safari for desktop #42

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maux99 opened this issue Mar 4, 2023 · 1 comment
Open

Player error on safari for desktop #42

maux99 opened this issue Mar 4, 2023 · 1 comment

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@maux99
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maux99 commented Mar 4, 2023

WhatsApp Image 2023-03-03 at 12 24 34

We are using the Video Time PRO version,1.6.1 2022040803
We are experiencing the attached error when playing a video on Safari (desktop version). The video works correctly on Safari for mobile devices.

Thanks for checking

@stefanscholz
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Hi @maux99 ,

Sorry to hear that you have issues. We'll check it, but as of now, we have not had any problems on safari. The error you see is coming directly from Vimeo, not from Video Time, so it's more likely to be an issue at Vimeo. But we'll check it of course in our side.

Can you provide the url of the video so that we can check that video? Feel free to send it privately using our live chat if it's not a public video.

Best
Stefan

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