+ The California Integrated Travel Project (Cal-ITP) is working with transit agencies across the state (and country!) to
+ promote a modern and consistent transportation experience throughout California. Each and every transit agency in the
+ state can become a Cal-ITP customer. We provide free technical assistance and support to help agencies implement
+ Contactless Payments, Transit Benefits, GTFS and more.
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+ Why it matters
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+ Network of agencies
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+ Why it matters
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1.88M
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Daily transit rides in CA1
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300+
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Transit agencies in CA; all can leverage Cal-ITP
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+ Network of agencies
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Selected agency highlights
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+ Courtesy of Ventura County Transportation Commission
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+ “As a small agency who doesn’t have the resources to be specialists in these areas, we’re able to leverage Cal-ITP’s
+ support to get complicated tech projects done more quickly…or at all.”
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+ - Public Transit Director in Ventura County
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+ GTFS
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Ventura County Transportation Commission
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Fleet size: 41
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Services operated: fixed-route, paratransit
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+ Goals:
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Improve GTFS production processes
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Streamline scheduling operations
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Modernize fleet
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Regional open-loop contactless payment system
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Regional interoperability
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+ The Ventura County Transportation Commission (VCTC) supports several transit agencies in greater Ventura County and manages
+ two. With a goal of unifying and modernizing transit in their region, VCTC partnered with Cal-ITP. They wanted to pilot
+ scheduling software that could help them adjust existing routes, plan for the addition of electric vehicles, make quick and
+ efficient schedule changes, and export high-quality GTFS (as required by the National Transit Database). In addition,
+ Cal-ITP helped VCTC to better understand integrations between their technology vendors, to work to implement open loop
+ payments on their VCTC Intercity service and to identify opportunities to streamline GTFS processes.
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+ Courtesy of Glenn County Transportation Division
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+ Contactless Payments
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Glenn County Transportation Division
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Fleet size: 4
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Services operated: fixed-route, paratransit
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+ Goals:
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Implement contactless payments
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Reduce cash dependency
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Reduce dwell times
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+ Glenn County is a small agency with big goals to improve the rider experience through contactless payments. They are
+ working with their Cal-ITP account manager and a team of Cal-ITP payments specialists to plan the project and prepare for
+ implementation. The Cal-ITP team’s role includes guiding the agency through scoping their requirements; making use of the
+ State of California Master Service Agreements; and providing support with rider marketing and communications. This dedicated
+ support is designed to help Glenn County make informed decisions, meet their deadlines, and set them up for a successful
+ contactless payments launch.
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+ “Our county’s situation may be a bit more unique than other jurisdictions, requiring more handholding, but Cal-ITP’s
+ assistance hasn’t wavered. They’ve navigated us throughout this process and provided crucial resources—that’s more than
+ appreciated.”
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+ - Administrative Services Analysts in Glenn County
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+ Benefits
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Monterey-Salinas Transit
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Fleet size: 88
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Services operated: fixed-route, paratransit
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+ Goals:
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Reduce cash dependency
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Implement contactless payments for all riders
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Streamline eligibility verification for discounts
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Improve connectivity in rural areas
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+ After implementing contactless payments, Monterey-Salinas Transit (MST) needed a way to help their riders quickly and easily
+ access transit benefits and discounts. They wanted a minimalist, seamless solution. They wanted riders to be able to use
+ their benefits without downloading a new app or device.
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+ Cal-ITP partnered with MST to review existing fare policies, including for federally required groups like veterans and older
+ adults. MST implemented Cal-ITP Benefits, an automated process which allows riders to link their transit discount to their
+ card for contactless payment. Digitally verifying identification reduced the burden on the customer service team at MST, who
+ previously processed all applications by hand.
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+ In 2022, MST became the first transit agency in the nation to provide an automated method for Senior Citizen Discounts via
+ an open-loop contactless payment system. In the past year, 200% more riders have tapped to pay and received their discounted
+ fare automatically!
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+ “The Cal-ITP team is wonderful to work with. We greatly appreciate their support, technical expertise, and collaboration!”
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+ - Marketing and Communications Manager in Monterey-Salinas Transit
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+ Courtesy of Glenn County Transportation Division
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+ Topics
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Get in touch today to see how Cal-ITP can help!
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+ Cal-ITP’s Customer Success team will provide a dedicated account manager who can help your agency meet your goals. Together,
+ we make transit in California better for everyone.
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E-mail hello@calitp.org to connect with the Cal-ITP team.
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