Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

WIP - Customer stories page and homepage stats #366

Closed
wants to merge 7 commits into from
Closed
Show file tree
Hide file tree
Changes from all commits
Commits
File filter

Filter by extension

Filter by extension

Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
2 changes: 2 additions & 0 deletions _config.yml
Original file line number Diff line number Diff line change
Expand Up @@ -22,6 +22,8 @@ domain: www.calitp.org
google_fonts: "https://fonts.googleapis.com/css2?family=Poppins:wght@400;700&family=Raleway:wght@700&display=swap"
navigation:
header:
- name: Customer stories
url: /customer-stories
- name: Resources
url: /resources
- name: Press
Expand Down
4 changes: 2 additions & 2 deletions src/_includes/header.html
Original file line number Diff line number Diff line change
Expand Up @@ -18,8 +18,8 @@

<div class="navbar-collapse collapse justify-content-end" id="mainNav">
<ul class="navbar-nav mb-0">
{% include link_repeater.html list_class="nav-item" menu_items=site.navigation.header anchor_class="nav-link h4 mb-0
d-block rounded-1" %}
{% include link_repeater.html list_class="nav-item" menu_items=site.navigation.header anchor_class="nav-link text-nowrap
h4 mb-0 d-block rounded-1" %}
</ul>
</div>
</div>
Expand Down
217 changes: 217 additions & 0 deletions src/customer-stories.html
Original file line number Diff line number Diff line change
@@ -0,0 +1,217 @@
---
layout: default
permalink: /customer-stories
title: Customer stories
---

{% include clipped.html %}

<div class="row">
<div class="clipped background-calitp-blue rhombus-1 offset-lg-1 col-lg-10 mt-4 mt-md-5 mb-4 py-4 py-md-5 px-4 px-md-0">
<div class="offset-md-2 col-md-8 py-3 py-md-5 px-2 px-md-2">
<h1 class="text-white mb-2">Our customers</h1>
<p class="text-white mb-3 pb-3">
The California Integrated Travel Project (Cal-ITP) is working with transit agencies across the state (and country!) to
promote a modern and consistent transportation experience throughout California. Each and every transit agency in the
state can become a Cal-ITP customer. We provide free technical assistance and support to help agencies implement
Contactless Payments, Transit Benefits, GTFS and more.
</p>
<div class="row d-none d-lg-flex">
<div class="col-lg-8">
<span class="small-caps">Why it matters</span>
</div>
<div class="col-lg-4">
<span class="small-caps">Network of agencies</span>
</div>
</div>
<div class="row">
<div class="col-lg-4">
<span class="small-caps d-lg-none">Why it matters</span>
<h2>1.88M</h2>
<p>Daily transit rides in CA<sup>1</sup></p>
</div>
<div class="col-lg-4">
<h2>300+</h2>
<p>Transit agencies in CA; all can leverage Cal-ITP</p>
</div>
<div class="col-lg-4">
<span class="small-caps d-lg-none">Network of agencies</span>
<figure>
<img src="/images/customers-map-agencies.png" alt="" style="height: 150px" />
</figure>
</div>
</div>
</div>
</div>
</div>

<section class="row flex-lg-row flex-column-reverse">
<div class="offset-lg-3 col-lg-5">
<h2>Selected agency highlights</h2>
<figure class="image pt-3 mt-3">
<img
alt="Commuter riders board a Ventura County Transportation Commission bus."
class="rounded-1 w-100"
src="/images/stories-photo-vctc.jpg"
/>
<figcaption>Courtesy of Ventura County Transportation Commission</figcaption>
</figure>
<figure class="quote pt-3 mt-3">
<blockquote>
“As a small agency who doesn’t have the resources to be specialists in these areas, we’re able to leverage Cal-ITP’s
support to get complicated tech projects done more quickly…or at all.”
</blockquote>
<figcaption>- Public Transit Director in Ventura County</figcaption>
</figure>
<span class="small-caps mt-3">GTFS</span>
<h3>Ventura County Transportation Commission</h3>
<ul class="mt-3">
<li>Fleet size: 41</li>
<li>Services operated: fixed-route, paratransit</li>
<li>
Goals:
<ul>
<li>Improve GTFS production processes</li>
<li>Streamline scheduling operations</li>
<li>Modernize fleet</li>
<li>Regional open-loop contactless payment system</li>
<li>Regional interoperability</li>
</ul>
</li>
</ul>
<p class="mt-3">
The Ventura County Transportation Commission (VCTC) supports several transit agencies in greater Ventura County and manages
two. With a goal of unifying and modernizing transit in their region, VCTC partnered with Cal-ITP. They wanted to pilot
scheduling software that could help them adjust existing routes, plan for the addition of electric vehicles, make quick and
efficient schedule changes, and export high-quality GTFS (as required by the National Transit Database). In addition,
Cal-ITP helped VCTC to better understand integrations between their technology vendors, to work to implement open loop
payments on their VCTC Intercity service and to identify opportunities to streamline GTFS processes.
</p>

<figure class="image pt-3 mt-3">
<img
alt="Commuter riders board a Ventura County Transportation Commission bus."
class="rounded-1 w-100"
src="/images/stories-photo-vctc.jpg"
/>
<figcaption>Courtesy of Glenn County Transportation Division</figcaption>
</figure>
<span class="small-caps pt-3 mt-3">Contactless Payments</span>
<h3>Glenn County Transportation Division</h3>
<ul class="mt-3">
<li>Fleet size: 4</li>
<li>Services operated: fixed-route, paratransit</li>
<li>
Goals:
<ul>
<li>Implement contactless payments</li>
<li>Reduce cash dependency</li>
<li>Reduce dwell times</li>
</ul>
</li>
</ul>
<p class="mt-3">
Glenn County is a small agency with big goals to improve the rider experience  through contactless payments. They are
working with their Cal-ITP account manager and a team of Cal-ITP payments specialists to plan the project and prepare for
implementation. The Cal-ITP team’s role includes guiding the agency through scoping their requirements; making use of the
State of California Master Service Agreements; and providing support with rider marketing and communications. This dedicated
support is designed to help Glenn County make informed decisions, meet their deadlines, and set them up for a successful
contactless payments launch.
</p>
<figure class="quote mt-3">
<blockquote>
“Our county’s situation may be a bit more unique than other jurisdictions, requiring more handholding, but Cal-ITP’s
assistance hasn’t wavered. They’ve navigated us throughout this process and provided crucial resources—that’s more than
appreciated.”
</blockquote>
<figcaption>- Administrative Services Analysts in Glenn County</figcaption>
</figure>

<span class="small-caps pt-3 mt-3">Benefits</span>
<h3>Monterey-Salinas Transit</h3>
<ul class="mt-3">
<li>Fleet size: 88</li>
<li>Services operated: fixed-route, paratransit</li>
<li>
Goals:
<ul>
<li>Reduce cash dependency</li>
<li>Implement contactless payments for all riders</li>
<li>Streamline eligibility verification for discounts</li>
<li>Improve connectivity in rural areas</li>
</ul>
</li>
</ul>
<p class="mt-3">
After implementing contactless payments, Monterey-Salinas Transit (MST) needed a way to help their riders quickly and easily
access transit benefits and discounts. They wanted a minimalist, seamless solution. They wanted riders to be able to use
their benefits without downloading a new app or device.
</p>
<p class="mt-3">
Cal-ITP partnered with MST to review existing fare policies, including for federally required groups like veterans and older
adults. MST implemented Cal-ITP Benefits, an automated process which allows riders to link their transit discount to their
card for contactless payment. Digitally verifying identification reduced the burden on the customer service team at MST, who
previously processed all applications by hand.
</p>
<p class="mt-3">
In 2022, MST became the first transit agency in the nation to provide an automated method for Senior Citizen Discounts via
an open-loop contactless payment system. In the past year, 200% more riders have tapped to pay and received their discounted
fare automatically!
</p>
<figure class="quote mt-3">
<blockquote>
“The Cal-ITP team is wonderful to work with. We greatly appreciate their support, technical expertise, and collaboration!”
</blockquote>
<figcaption>- Marketing and Communications Manager in Monterey-Salinas Transit</figcaption>
</figure>
<figure class="image pt-3 mt-3">
<img
alt="Commuter riders board a Ventura County Transportation Commission bus."
class="rounded-1 w-100"
src="/images/stories-photo-vctc.jpg"
/>
<figcaption>Courtesy of Glenn County Transportation Division</figcaption>
</figure>
<hr />
</div>
<div class="offset-lg-1 col-lg-2">
<span class="small-caps">Topics</span>
</div>
</section>

<section class="row">
<div class="offset-lg-3 col-lg-5">
<h2 class="h1">Get in touch today to see how Cal-ITP can help!</h2>

<p class="mt-3">
Cal-ITP’s Customer Success team will provide a dedicated account manager who can help your agency meet your goals. Together,
we make transit in California better for everyone.
</p>
<svg class="position-absolute svg">
<clipPath id="stories-contact-path" clipPathUnits="objectBoundingBox">
<path
d="M0.038,0.158 C0.04,0.109,0.059,0.071,0.082,0.069 L0.897,0.003 C0.921,0.001,0.941,0.038,0.945,0.088 L1,0.89 C1,0.95,0.983,1,0.954,1 H0.048 C0.02,1,-0.001,0.952,0.002,0.894 L0.038,0.158"
></path>
</clipPath>
</svg>
<div class="background-calitp-blue py-3 my-3 py-md-4 my-md-3 px-5 text-center clipped-stories-contact">
<picture
><img
class="pt-3 pt-md-4"
src="/images/connect.png"
alt="Two thought bubbles with dashes of various lengths, meant to represent words in a conversation"
width="105"
/></picture>
<h3 class="text-white d-block pt-3 pt-md-4 pb-3 pb-md-0">E-mail [email protected] to connect with the Cal-ITP team.</h3>
</div>

<hr />
</div>
</section>

<section class="row">
<div class="offset-lg-3 col-lg-5">
<small>1. Source</small>
<small>2. Source</small>
</div>
</section>
Binary file added src/images/customers-map-agencies.png
Loading
Sorry, something went wrong. Reload?
Sorry, we cannot display this file.
Sorry, this file is invalid so it cannot be displayed.
Binary file added src/images/stories-photo-vctc.jpg
Loading
Sorry, something went wrong. Reload?
Sorry, we cannot display this file.
Sorry, this file is invalid so it cannot be displayed.
11 changes: 9 additions & 2 deletions src/stylesheets/main.css
Original file line number Diff line number Diff line change
Expand Up @@ -328,7 +328,8 @@ footer a:hover {

.clipped,
.clipped-start,
.clipped-end {
.clipped-end,
.clipped-stories-contact {
-webkit-clip-path: none;
clip-path: none;
border-radius: 1.25rem;
Expand Down Expand Up @@ -371,7 +372,8 @@ footer a:hover {

.clipped,
.clipped-start,
.clipped-end {
.clipped-end,
.clipped-stories-contact {
border-radius: 0;
}

Expand All @@ -389,6 +391,11 @@ footer a:hover {
-webkit-clip-path: url(#my-clip-path-end);
clip-path: url(#my-clip-path-end);
}

.clipped-stories-contact {
-webkit-clip-path: url(#stories-contact-path);
clip-path: url(#stories-contact-path);
}
}

@media (max-width: 992px) {
Expand Down