diff --git a/docs/guides/support.md b/docs/guides/support.md index 7bee584cff3e..12296af4c810 100644 --- a/docs/guides/support.md +++ b/docs/guides/support.md @@ -346,16 +346,12 @@ business impact that the feature will bring with future research done. ### Severity -There are 4 levels of severity for bugs in the Carbon core repositories: - -- https://github.com/carbon-design-system/carbon/labels/severity%3A%201 - _"Must - be fixed ASAP"_ -- https://github.com/carbon-design-system/carbon/labels/severity%3A%202 - _"User - cannot complete task, and/or no workaround"_ -- https://github.com/carbon-design-system/carbon/labels/severity%3A%203 - _"User - can complete task, and/or has a workaround"_ -- https://github.com/carbon-design-system/carbon/labels/severity%3A%204 - - _"Unrelated to a user task, has a workaround or does not need a workaround"_ +| Level | Description | Kit | Docs | Code | Release | +| :-------------------------------------------------------------------: | :---------------------------------------------------------------------------------------------------------------------------------: | ---------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| https://github.com/carbon-design-system/carbon/labels/severity%3A%201 | Affects major functionality. Blocks users from completing tasks, exposes intellectual property or damages the brand. No workaround. | The kit is has major functionality defects, designers can’t design and there is no workaround | The documentation damages the brand or exposes intellectual property. | The code has major functionality defects, breaking builds and can’t be worked around. | If the problem is in production, it must be fixed as soon as possible in a patch.   | +| https://github.com/carbon-design-system/carbon/labels/severity%3A%202 | Affects major functionality. Does not block users from completing tasks. Has a workaround. | The kit has a major functionality defect, but it doesn't block users from completing tasks. It has a workaround. | The documentation is wrong or missing major details. It conflicts with what we are saying in another part of the system. | The code has a major functionality defect, but it doesn't block users from completing tasks. It has a workaround | A release will be moved into Production with defects at this severity level included. These defects will have priority in future sprints to be resolved ASAP. | +| https://github.com/carbon-design-system/carbon/labels/severity%3A%203 | Affects minor functionality. Does not block users from completing tasks. Has a workaround. | The kit has a minor functionality defect. It doesn't block users from completing tasks. Has a workaround. | The documentation is mis-leading, somewhat true, missing minor details, or grammatically incorrect. It doesn't present conflicts with other parts of the design system. | The code has a minor functionality defect. It doesn’t block users from completing tasks. Has a workaround. | A release will be moved into Production with defects at this severity level included. These defects will have priority in future sprints after sev2’s. | +| https://github.com/carbon-design-system/carbon/labels/severity%3A%204 | Unrelated to a user task. Does not need a workaround. | Unrelated to a user task. Does not need a workaround. | Unrelated to a user task. Content has a typo. | Unrelated to a user task. Does not need a workaround. | A release will be moved into Production with defects at this severity level included. These will often not be addressed by the maintainer team as a priority in future releases. | Workarounds can be described as either of the following: