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CONTACT.md

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Reporting Errors

CENO is designed to handle errors and misconfiguration issues as gracefully as possible, but from time to time, something will happen that could not be perfectly anticipated and recovered from. In such cases you will be presented with an error page upon requesting a document from the web. Before reporting your error to the developers, you should try to troubleshoot the problem in reference to the Handling Errors section of this document.

In the case that an error that CENO cannot recover from on its own occurs, you will be presented with a message instructing you that it may be worthwhile to contact the developers. If this is the case, or there is an issue you have encountered and cannot find a solution for, you can report issues on Github's public issue tracker. This will require that you possess and use a Github account, however it will give your problem more visibility and open up a space for other users and developers to discuss the issue and collaborate to find a solution.

Please try to be as clear and specific about your issue as possible. Some useful information to include in your report:

  1. The website/page you were attempting to visit
  2. Your browser's proxy configuration
  3. Your client configuration

TODO - List LCS-specific information and instructions on how to obtain it