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config.xml
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config.xml
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<?xml version="1.0" encoding="GB2312"?>
<CTI>
<Node NodeId="1" Name="MainMenu1" Description="坐席主菜单" Type="1">
<Content>
<Voice>
<MainVoice Content="拨外线请按0，坐席登录请按1，坐席注销请按2，拨内线请按#号键。" VoicePath=".\Voice\Select1.wav"></MainVoice>
<PlayLimit Content="对不起，您的限播次数已到。" VoicePath=".\Voice\PlayLimit.wav"></PlayLimit>
<ErrorVoice Content="对不起，您的输入有误,请重新输入。" VoicePath=".\Voice\ErrorInput.wav"></ErrorVoice>
</Voice>
<ReplayNum Description="放音循环次数" Value="3"></ReplayNum>
<WaitTime Description="等待时间(秒)" Value="4"></WaitTime>
<NextNode>
<Key Code="1" NodeId="11"></Key>
<Key Code="2" NodeId="12"></Key>
<Key Code="#" NodeId="13"></Key>
<Key Code="0" NodeId="14"></Key>
</NextNode>
</Content>
<SubNode>
<Node NodeId="11" Name="Login" Description="坐席人员登录" Type="2">
<Content>
<Voice>
<Input1 Content="请输入用户代码,并以#号键结束。" VoicePath=".\Voice\Input1.wav"></Input1>
<Input2 Content="请输入用户密码,并以#号键结束。" VoicePath=".\Voice\Input2.wav"></Input2>
<AlreadyLogin1 Content="此线已经登录，不可重复登录。" VoicePath=".\Voice\AlreadyLogin1.wav"></AlreadyLogin1>
<AlreadyLogin2 Content="此用户代码在其它线路已经登录。" VoicePath=".\Voice\AlreadyLogin2.wav"></AlreadyLogin2>
<LoginSuccess Content="登录成功。" VoicePath=".\Voice\LoginSuccess.wav"></LoginSuccess>
<NoUser Content="用户代码无效。" VoicePath=".\Voice\NoUser.wav"></NoUser>
<WrongPwd Content="密码错误。" VoicePath=".\Voice\WrongPwd.wav"></WrongPwd>
<HintVoice Content="返回上一层请按*号键,退出请挂机。" VoicePath=".\Voice\H2.wav"></HintVoice>
<PlayLimit Content="对不起，您的限播次数已到。" VoicePath=".\Voice\PlayLimit.wav"></PlayLimit>
<ErrorVoice Content="对不起，您的输入有误,请重新输入。" VoicePath=".\Voice\ErrorInput.wav"></ErrorVoice>
</Voice>
<ReplayNum Description="放音循环次数" Value="3"></ReplayNum>
<WaitTime Description="等待时间(秒)" Value="4"></WaitTime>
<Extension Description="配置分机对应通道号码">
<Phone PhoneNum="101" ChannelNo="1"></Phone>
<Phone PhoneNum="102" ChannelNo="3"></Phone>
<Phone PhoneNum="103" ChannelNo="5"></Phone>
<Phone PhoneNum="104" ChannelNo="7"></Phone>
</Extension>
<NextNode>
<Key Code="*" NodeId="1" Desp="上一层菜单"></Key>
</NextNode>
</Content>
<SubNode/>
</Node>
<Node NodeId="12" Name="Logout" Description="坐席人员注销" Type="3">
<Content>
<Voice>
<Logout Content="注销成功,请挂机。" VoicePath=".\Voice\Logout.wav"></Logout>
<NotLogin Content="此线尚未登录，请先登录。" VoicePath=".\Voice\H6.wav"></NotLogin>
</Voice>
<NextNode>
</NextNode>
</Content>
<SubNode/>
</Node>
<Node NodeId="13" Name="Inside" Description="坐席拨分机" Type="4">
<Content>
<Voice>
<MainVoice Content="请输入分机号。" VoicePath=".\Voice\Input4.wav"></MainVoice>
<HintVoice Content="返回上一层请按*号键,退出请挂机。" VoicePath=".\Voice\H2.wav"></HintVoice>
<NotLogin Content="此线尚未登录，请先登录。" VoicePath=".\Voice\H6.wav"></NotLogin>
<NoPhoneNum Content="分机号不存在，请重新输入。" VoicePath=".\Voice\NoPhoneNum.wav"></NoPhoneNum>
<Busy Content="分机忙，请稍后再拨。" VoicePath=".\Voice\Busy1.wav"></Busy>
<PlayLimit Content="对不起，您的限播次数已到。" VoicePath=".\Voice\PlayLimit.wav"></PlayLimit>
<ErrorVoice Content="对不起，您的输入有误,请重新输入。" VoicePath=".\Voice\ErrorInput.wav"></ErrorVoice>
</Voice>
<ReplayNum Description="放音循环次数" Value="3"></ReplayNum>
<WaitTime Description="等待时间(秒)" Value="4"></WaitTime>
<Extension Description="配置分机对应通道号码">
<Phone PhoneNum="101" ChannelNo="1"></Phone>
<Phone PhoneNum="102" ChannelNo="3"></Phone>
<Phone PhoneNum="103" ChannelNo="5"></Phone>
<Phone PhoneNum="104" ChannelNo="7"></Phone>
</Extension>
<NextNode>
<Key Code="*" NodeId="1" Desp="上一层菜单"></Key>
</NextNode>
</Content>
<SubNode>
</SubNode>
</Node>
<Node NodeId="14" Name="Outside" Description="坐席拨外线" Type="5">
<Content>
<Voice>
<NotLogin Content="此线尚未登录，请先登录。" VoicePath=".\Voice\H6.wav"></NotLogin>
<Busy Content="线路忙，请稍后再拨。" VoicePath=".\Voice\Busy2.wav"/>
<PlayLimit Content="对不起，您的限播次数已到。" VoicePath=".\Voice\PlayLimit.wav"></PlayLimit>
<ErrorVoice Content="对不起，您的输入有误,请重新输入。" VoicePath=".\Voice\ErrorInput.wav"></ErrorVoice>
<ConfigError Content="配置文件有错误，请重新配置。" VoicePath=".\Voice\ConfigError.wav"/>
</Voice>
<Extension Description="配置外线通道是否连接外线">
<Channel ChannelNo="0" State="1"/>
<Channel ChannelNo="2" State="1"/>
<Channel ChannelNo="4" State="1"/>
<Channel ChannelNo="6" State="1"/>
</Extension>
<NextNode/>
</Content>
<SubNode/>
</Node>
</SubNode>
</Node>
<Node NodeId="2" Name="MainMenu2" Description="客服主菜单" Type="1">
<Content>
<Voice>
<WelcomeVoice Content="您好，欢迎拨打燕赵物流公司客户服务热线。" VoicePath=".\Voice\Welcome.wav"></WelcomeVoice>
<AdditionVoice Content="我公司将于7月份提供金卡优惠活动，详情请登录www.pengcheng.com。（公司简介、新业务宣传之类，可无。）" VoicePath=".\Voice\A1.wav"></AdditionVoice>
<MainVoice Content="业务查询请按1，人工服务请按0。" VoicePath=".\Voice\Select2.wav"></MainVoice>
<PlayLimit Content="对不起，您的限播次数已到。" VoicePath=".\Voice\PlayLimit.wav"></PlayLimit>
<ErrorVoice Content="对不起，您的输入有误,请重新输入。" VoicePath=".\Voice\ErrorInput.wav"></ErrorVoice>
</Voice>
<ReplayNum Description="放音循环次数" Value="3"></ReplayNum>
<WaitTime Description="等待时间(秒)" Value="4"></WaitTime>
<NextNode>
<Key Code="1" NodeId="21"></Key>
<Key Code="0" NodeId="23"></Key>
</NextNode>
</Content>
<SubNode>
<Node NodeId="21" Name="Query" Description="运单查询" Type="6">
<Content>
<Voice>
<MainVoice Content="请输入运单编号，并按#号键结束。" VoicePath=".\Voice\Input3.wav"></MainVoice>
<your_goods_fee Content="您的货款" VoicePath=".\Voice\your_goods_fee.wav"></your_goods_fee>
<goods_state_is Content="货物状态" VoicePath=".\Voice\goods_state.wav"></goods_state_is>
<paid Content="您的货款已转账" VoicePath=".\Voice\paid.wav"></paid>
<goods_fee_is Content="转账金额" VoicePath=".\Voice\goods_fee.wav"></goods_fee_is>
<sended Content="已发货" VoicePath=".\Voice\sended.wav"></sended>
<not_deliveried Content="未提货" VoicePath=".\Voice\not_deliveried.wav"></not_deliveried>
<deliveried Content="已提货" VoicePath=".\Voice\deliveried.wav"></deliveried>
<payment_listed Content="已提货待提款" VoicePath=".\Voice\payment_listed.wav"></payment_listed>
<returned Content="已退货" VoicePath=".\Voice\returned.wav"></returned>
<invalidated Content="该票已作废" VoicePath=".\Voice\invalidated.wav"></invalidated>
<wait Content="数据查询中请稍等" VoicePath=".\Voice\Wait.wav"></wait>
<d0 Content="零" VoicePath=".\Voice\d0.wav"/>
<d1 Content="壹" VoicePath=".\Voice\d1.wav"/>
<d2 Content="贰" VoicePath=".\Voice\d2.wav"/>
<d3 Content="叁" VoicePath=".\Voice\d3.wav"/>
<d4 Content="肆" VoicePath=".\Voice\d4.wav"/>
<d5 Content="伍" VoicePath=".\Voice\d5.wav"/>
<d6 Content="陆" VoicePath=".\Voice\d6.wav"/>
<d7 Content="柒" VoicePath=".\Voice\d7.wav"/>
<d8 Content="捌" VoicePath=".\Voice\d8.wav"/>
<d9 Content="玖" VoicePath=".\Voice\d9.wav"/>
<shi Content="拾" VoicePath=".\Voice\shi.wav"/>
<bai Content="佰" VoicePath=".\Voice\bai.wav"/>
<qian Content="仟" VoicePath=".\Voice\qian.wav"/>
<wan Content="万" VoicePath=".\Voice\wan.wav"/>
<yuan Content="元" VoicePath=".\Voice\yuan.wav"/>
<jiao Content="角" VoicePath=".\Voice\jiao.wav"/>
<fen Content="分" VoicePath=".\Voice\fen.wav"/>
<zhen Content="整" VoicePath=".\Voice\fen.wav"/>
<thanks Content="谢谢使用，再见" VoicePath=".\Voice\thanks.wav"></thanks>
<wrong_id Content="运单编号错误。" VoicePath=".\Voice\wrong_id.wav" />
<wrong_length Content="运单编号必须为7位。" VoicePath=".\Voice\wrong_length.wav" />
<up_home Content="返回上一层请按*号键，退出请挂机。" VoicePath=".\Voice\up_home.wav"></up_home>
<up Content="返回上一层请按*号键，返回主菜单请按#号键，重播请按9，退出请挂机。" VoicePath=".\Voice\up.wav"></up>
<play_limit Content="对不起，您的限播次数已到。" VoicePath=".\Voice\play_limit.wav"></play_limit>
<error_voice Content="对不起，您的输入有误,请重新输入。" VoicePath=".\Voice\error_voice.wav"></error_voice>
</Voice>
<ReplayNum Description="放音循环次数" Value="3"></ReplayNum>
<WaitTime Description="等待时间(秒)" Value="4"></WaitTime>
<SQL Description="SQL语句,用于判断此ID是否存在。" Value="select count(*) from view_bills where bill_no="></SQL>
<NextNode>
<Key0 Code="*" NodeId="2" Desp="上一层菜单,用于输入提示音的重播"></Key0>
<Key Code="9" NodeId="21" Type="0" Desp="重播,Type=0 表示在本节点继续本次处理。"></Key>
<Key Code="*" NodeId="21" Type="1" Desp="上一层菜单"></Key>
<Key Code="#" NodeId="2" Type="1" Desp="主菜单"></Key>
</NextNode>
</Content>
<SubNode/>
</Node>
<Node NodeId="23" Name="Agent" Description="人工服务" Type="8">
<Content>
<Voice>
<Busy1 Content="座席忙，请稍后。" VoicePath=".\Voice\Busy3.wav"/>
<Busy2 Content="人工座席忙，请稍后再拨。" VoicePath=".\Voice\Busy30.wav"/>
<WaitMusic Content="可为一段音乐" VoicePath=".\Voice\WaitMusic.wav"/>
<NoListen Content="该电话无人接听，请挂机。" VoicePath=".\Voice\NoListen.wav"/>
</Voice>
<ReplayNum Description="放音循环次数" Value="3"></ReplayNum>
<WaitTime1 Description="等待时间(秒)" Value="15"></WaitTime1>
<WaitTime2 Description="无人接听等待时间(秒)" Value="30"></WaitTime2>
<DefaultChannel Description="当未有座席人员登录时,默认的连接通道." Value="1"></DefaultChannel>
<NextNode/>
</Content>
<SubNode/>
</Node>
</SubNode>
</Node>
</CTI>