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VOICE OF THE CUSTOMER

Welcome to the voc-utilities-for-jira wiki!

Drive Customer-facing Defects downwards by correlating Support Requests with Defects (Bugs), such that product delivery teams can see what is in the field, and what is considered Business Critical to fix.

This JIRA 6.x Add-on is a plugin with 3 gadgets (Defect (Bug) Density reporting integrated with Support Request traffic), 2 in-page web panels with traffic light feedback of Support Request sentiment and count traffic, 2 JQL functions, and workflow helper functions. The suite of tools augment using the Jira issue tracking platform to raise the visibility of the Voice of the Customer (VoC) to the product delivery teams.

Defect Density: Total Counts & Business Critical

These charts illustrate the escaping defects monthly. This example shows a 2 year trend of continuous improvement.

Defect Density: Total Aging By Horizon

This chart illustrates the created v.s. Resolved monthly for each of (current months, 6 month horizon, and over 6 months). This example shows a 2 year trend of continuous improvement.