Zero credit balance error on legacy account

[airplaneian]

I have a legacy Continue account and for the past couple of days my agents have been unable to work and the error references a zero credit balance on my account. In my account billing page, my subscription is up to date and I see a positive balance.

[sestinj]

@airplaneian is there any way you could share with me the email for your account and I'll look into this right away? If you prefer not to share it publicly you can email me at [email protected]