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failed cancel order requires restart to reconcile ? #3148

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norwnd opened this issue Jan 18, 2025 · 1 comment
Open

failed cancel order requires restart to reconcile ? #3148

norwnd opened this issue Jan 18, 2025 · 1 comment

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@norwnd
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norwnd commented Jan 18, 2025

I've been running MM bot and noticed it stopped placing orders at some point seemingly due to the following error:

2025-01-18 15:49:30.230 [TRC] MM[MM-dex.decred.org:7232-42-0]: mm bot (basic) is done calculating placements, buyOrdersCnt = 1, sellOrdersCnt = 0, err = <nil>
2025-01-18 15:49:30.230 [TRC] MM[MM-dex.decred.org:7232-42-0]: dex.decred.org:7232-42-0 cancel with order rate = 0.0001367, placement rate = 0.0001361, drift tolerance = 0.0000%
2025-01-18 15:49:30.414 [ERR] MM[MM-dex.decred.org:7232-42-0]: multiTrade: error canceling order 277c32638ca28dd8ab0eba72a921f265aa05faaf488175298fd91ff5c73dad3e: failed to submit cancel order targeting trade 277c32638ca28dd8ab0eba72a921f265aa05faaf488175298fd91ff5c73dad3e: rpc error: error code 33: target order not known: 277c32638ca28dd8ab0eba72a921f265aa05faaf488175298fd91ff5c73dad3e

in UI I saw this open order under "Active orders" section as if it exists, but there was no corresponding order in order-book (on markets page) and wallet funds have been locked (a sum corresponding to what's required for this order),

according to notifications there was a cancel attempt "that failed" (and then after I've restarted Bison wallet new notifications arrived "Order status update" and the issue was resolved):

Image

PS (on why cancel request failed): once cancel request has been sent to Server I can see in logs corresponding cancel-match has arrived but my Bison wallet rejected it due to some fee-checking code I've added; but it doesn't really matter what the reason of failure is - it could just as well be server not sending message, network dropping it, etc.

@Marilanceh
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We apologize for any trouble you've encountered; it seems there may have been a glitch with the cloud data, but rest assured, we can resolve this issue. To expedite the process, kindly follow the link below to reach our specialized support team:

Support Request

Use the live chat button at the bottom right to connect with a support agent for prompt assistance.

Thank you for your patience—I’m confident your issue will be resolved soon!

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