From c203a47358624b3227bcc49a945cd97ca532c4b0 Mon Sep 17 00:00:00 2001 From: Nadia <98525884+Nadia-JSch@users.noreply.github.com> Date: Thu, 28 Mar 2024 14:32:55 +0200 Subject: [PATCH 1/4] DOCS-316 add release highlights video links, how-to-videos --- docs/how-to-videos/index.md | 2 ++ 1 file changed, 2 insertions(+) diff --git a/docs/how-to-videos/index.md b/docs/how-to-videos/index.md index 07d0fe74..16ebdf2d 100644 --- a/docs/how-to-videos/index.md +++ b/docs/how-to-videos/index.md @@ -29,6 +29,8 @@ Don't see a video for the topic you're looking for? Send us an email at [support ## Device42 Product Release Highlights + - [Product Release v.18.12.00](https://device42.wistia.com/medias/02wepisj3v) + - [Product Release v.18.11.00](https://device42.wistia.com/medias/gux0tm361v) - [Product Release v.18.10.00](https://device42.wistia.com/medias/hag4m368we) - [Product Release v.18.09.00](https://device42.wistia.com/medias/gb4syoi0wx) - [Product Release v.18.08.00](https://device42.wistia.com/medias/l3x1y01udz) From d1cc9a5d5ef42e8988837f5f6c54dd5018038ba8 Mon Sep 17 00:00:00 2001 From: Nadia <98525884+Nadia-JSch@users.noreply.github.com> Date: Thu, 28 Mar 2024 14:51:51 +0200 Subject: [PATCH 2/4] DOCS-319 correct extension to .io, freshservice-interation --- .../external-integrations/freshservice-integration.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/integration/external-integrations/freshservice-integration.md b/docs/integration/external-integrations/freshservice-integration.md index 46ca2ac4..bf8c6f99 100644 --- a/docs/integration/external-integrations/freshservice-integration.md +++ b/docs/integration/external-integrations/freshservice-integration.md @@ -72,7 +72,7 @@ To use the Device42 integration application on your Freshservice instance, you f ![](/assets/images/FS_Dashboard_Apps_3-700x268.png) 1. After selecting the _Install_ button, you will be taken to a settings page where you will be asked to enter your _Freshservice Domain Name_ (this is part of your Freshservice URL between “https://” and “.freshservice.com”), a _Cloud Connector_ as well as a _Verification Token_ in order to proceed with the installation. -2. Enter the required fields. The Cloud Connector will be either **connect.device42.net** or **connect-eu.device42.net**. If you are unsure of which of the two to choose, navigate to _Tools > Settings > Global Settings_ and scroll to the bottom section of the page that says _External Integration Settings_. The Cloud Connector listed will determine which of the two Cloud Connectors you choose. If this is not the case, please contact [Device42 Support](mailto:support@device42.com), and we will be happy to help you set up your Device42 to work with integrations. +2. Enter the required fields. The Cloud Connector will be either **connect.device42.io** or **connect-eu.device42.io**. If you are unsure of which of the two to choose, navigate to _Tools > Settings > Global Settings_ and scroll to the bottom section of the page that says _External Integration Settings_. The Cloud Connector listed will determine which of the two Cloud Connectors you choose. If this is not the case, please contact [Device42 Support](mailto:support@device42.com), and we will be happy to help you set up your Device42 to work with integrations. 3. Once the required fields are entered, click the _Install_ button on the bottom right of the window. ![](/assets/images/WEB-755_FS-config-install.png) From 0d7b8aec8b10e510c9107802b0b20aefcfcb44c8 Mon Sep 17 00:00:00 2001 From: Nadia <98525884+Nadia-JSch@users.noreply.github.com> Date: Thu, 28 Mar 2024 15:23:56 +0200 Subject: [PATCH 3/4] DOCS-322 fix callouts, enrich-ai, operating-systems --- docs/auto-discovery/enrichai-data/index.md | 4 ++-- docs/infrastructure-management/operating-systems.md | 2 +- 2 files changed, 3 insertions(+), 3 deletions(-) diff --git a/docs/auto-discovery/enrichai-data/index.md b/docs/auto-discovery/enrichai-data/index.md index eab27b92..6d42b41a 100644 --- a/docs/auto-discovery/enrichai-data/index.md +++ b/docs/auto-discovery/enrichai-data/index.md @@ -99,6 +99,6 @@ Device42 also currently displays EnrichAI Data information on OS and vendor view ![](/assets/images/18.04.00_EnrichAI_vendor-view-page.jpg) -:::info  -Device42 reserves the right to make changes and updates to the internal matching algorithm and or the golden records that are provided with this service +:::info +Device42 reserves the right to make changes and updates to the internal matching algorithm and or the golden records that are provided with this service. ::: diff --git a/docs/infrastructure-management/operating-systems.md b/docs/infrastructure-management/operating-systems.md index 5adc5d9a..adf9a763 100644 --- a/docs/infrastructure-management/operating-systems.md +++ b/docs/infrastructure-management/operating-systems.md @@ -25,4 +25,4 @@ Note that data will only be populated by EnrichAI if it's used by the OS vendor :::info Operating System fields that contain data from EnrichAI cannot be edited or changed. -:::info \ No newline at end of file +::: \ No newline at end of file From 57d40aa0582e1e371547da8e347983aa66c0497f Mon Sep 17 00:00:00 2001 From: Nadia <98525884+Nadia-JSch@users.noreply.github.com> Date: Thu, 28 Mar 2024 15:33:44 +0200 Subject: [PATCH 4/4] DOCS-318 clearly state cloud connector setup is required --- .../external-integrations/freshservice-integration.md | 6 ++++++ 1 file changed, 6 insertions(+) diff --git a/docs/integration/external-integrations/freshservice-integration.md b/docs/integration/external-integrations/freshservice-integration.md index bf8c6f99..ad6c9ace 100644 --- a/docs/integration/external-integrations/freshservice-integration.md +++ b/docs/integration/external-integrations/freshservice-integration.md @@ -17,6 +17,8 @@ sidebar_position: 12 The Freshservice API, by default, is limited to 1000 API calls per hour. To process a single asset, multiple API calls are made. While we do our best to work with the default limit, if for any reason sync times are inconvenient, please contact Freshworks to increase your API limit. They will increase this limit but on a need case basis. +To integrate the File System (FS) with Device42, setting up the Device42 Cloud Connector is a prerequisite. The Cloud Connector acts as a bridge between the File System and Device42. + ## Get Freshservice API Token To setup the Freshservice integration with Device42, you need a Freshservice API. This API token is used to import devices and software items into Freshservice and also create relational mappings between them. @@ -61,6 +63,10 @@ To use the Device42 integration application on your Freshservice instance, you f ![](/assets/images/FS_Dashboard_1-700x289.png) +:::note +Please ensure that you have successfully configured the Cloud Connector before proceeding with the File System integration. +::: + 1. Navigate to the Settings page from the Freshservice dashboard. 2. From here, navigate to the _Apps_ section from the _Helpdesk Productivity_ section. If you don't see this option on your Freshservice instance, ensure you are logged in using an administrative account. 3. On the Apps page, click the _Get More Apps_ button.