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ticket.xml
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<?xml version="1.0" encoding="utf-8"?>
<model>
<ticket id="TKT001" state="ASSIGNED" assigned-to="qimin.wu" creation-date="2013-01-18 18:14:00" last-modified-date="2013-01-19 13:27:50" created-by="cat" last-modified-by="[email protected]">
<subject>Alert 1</subject>
<content>Content here</content>
<actions>
<action by="yong.you" at="2013-01-18 18:14:00" assigned-to="qimin.wu" state="ASSIGNED">
<comment>please help check</comment>
</action>
<action by="[email protected]" at="2013-01-19 13:27:50">
<comment>This is the description.
--
Thanks,
Frankie
<div dir="ltr">This is the description.<div><br clear="all"><div><br></div>-- <br><div>Thanks,</div>
<div>Frankie</div>
</div></div>
</comment>
</action>
</actions>
</ticket>
<ticket id="TKT002" state="RESOLVED" assigned-to="yong.you" creation-date="2013-01-18 19:15:00" last-modified-date="2013-01-18 19:26:00" created-by="cat" last-modified-by="qimin.wu">
<subject>Alert 2</subject>
<content>This is the content</content>
<actions>
<action by="yong.you" at="2013-01-18 19:15:00" assigned-to="qimin.wu" state="ASSIGNED">
<comment>please help check</comment>
</action>
<action by="qimin.wu" at="2013-01-18 19:26:00" assigned-to="yong.you" state="ASSIGNED">
<comment>root cause found. This is an issue of configuration file.</comment>
</action>
<action by="yong.you" at="2013-01-18 19:35:00" state="ACCEPTED">
<comment>code changed. rollout to production now.</comment>
</action>
<action by="yi.chen" at="2013-01-18 19:45:00" state="RESOLVED">
<comment>issue fixed. Thanks everybody.</comment>
</action>
</actions>
</ticket>
<ticket id="ALERT002" state="ACCEPTED" assigned-to="[email protected]" creation-date="2013-01-19 13:01:01" last-modified-date="2013-01-19 13:36:19" created-by="[email protected]" last-modified-by="[email protected]">
<subject>[ALERT002] CAT异常过多告警[ ShopWeb ][SMS]</subject>
<content>I will take a look.
异常超过阀值告警项目名称ShopWeb告警时间2013-01-19 01:34:11告警规则[ Interval:3; Min:250;
Max:2500000]错误个数384CAT链接link<http://10.1.6.128:8080/cat/r/p?domain=ShopWeb&date=2013011901>
--
Thanks,
Frankie
<div dir="ltr"><div class="gmail_extra"><span style="font-family:arial,sans-serif;font-size:12.727272033691406px">@吴其敏</span><br style="font-family:arial,sans-serif;font-size:12.727272033691406px"><div style="font-family:arial,sans-serif;font-size:12.727272033691406px">
<br></div><div style="font-family:arial,sans-serif;font-size:12.727272033691406px">I will take a look.</div><div class="gmail_quote"><br></div><div><h4 style="color:rgb(80,0,80);font-family:arial,sans-serif;font-size:12.727272033691406px">
异常超过阀值告警</h4><table rules="all" border="1" style="color:rgb(80,0,80);font-family:arial,sans-serif;font-size:12.727272033691406px"><tbody><tr><td>项目名称</td><td>ShopWeb</td></tr><tr><td>告警时间</td><td>2013-01-19 01:34:11</td></tr>
<tr><td>告警规则</td><td>[ Interval:3; Min:250; Max:2500000]</td></tr><tr><td>错误个数</td><td>384</td></tr><tr><td>CAT链接</td><td><a href="http://10.1.6.128:8080/cat/r/p?domain=ShopWeb&amp;date=2013011901" target="_blank">link</a></td>
</tr></tbody></table><img alt="" src="http://mailt.dianping.com/NewTrack.aspx?t=15&amp;e=qimin.wu%40dianping.com" width="1" height="1" style="color: rgb(80, 0, 80); font-family: arial, sans-serif; font-size: 12.727272033691406px; border: 0px;"><br>
</div><div><br></div>-- <br><div>Thanks,</div>
<div>Frankie</div>
</div></div>
</content>
<actions>
<action by="[email protected]" at="2013-01-19 13:01:01" assigned-to="[email protected]" state="ASSIGNED">
</action>
<action by="[email protected]" at="2013-01-19 13:02:32" assigned-to="[email protected]" state="ASSIGNED">
<comment>请帮忙先看一下！
2013/1/19 吴其敏 <[email protected]>
> @吴其敏
>
> I will take a look.
>
> 异常超过阀值告警项目名称ShopWeb告警时间2013-01-19 01:34:11 告警规则[ Interval:3; Min:250;
> Max:2500000]错误个数384CAT链接link<http://10.1.6.128:8080/cat/r/p?domain=ShopWeb&date=2013011901>
>
> --
> Thanks,
> Frankie
>
--
Thanks,
Frankie
<div dir="ltr">@尤勇<div><br></div><div>请帮忙先看一下！</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">2013/1/19 吴其敏 <span dir="ltr">&lt;<a href="mailto:[email protected]" target="_blank">[email protected]</a>&gt;</span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_extra"><div class="im"><span style="font-family:arial,sans-serif;font-size:12.727272033691406px">@吴其敏</span><br style="font-family:arial,sans-serif;font-size:12.727272033691406px">
<div style="font-family:arial,sans-serif;font-size:12.727272033691406px">
<br></div><div style="font-family:arial,sans-serif;font-size:12.727272033691406px">I will take a look.</div><div class="gmail_quote"><br></div></div><div class="im"><div><h4 style="color:rgb(80,0,80);font-family:arial,sans-serif;font-size:12.727272033691406px">
异常超过阀值告警</h4><table rules="all" border="1" style="color:rgb(80,0,80);font-family:arial,sans-serif;font-size:12.727272033691406px"><tbody><tr><td>项目名称</td><td>ShopWeb</td></tr><tr><td>告警时间</td><td>2013-01-19 01:34:11</td>
</tr>
<tr><td>告警规则</td><td>[ Interval:3; Min:250; Max:2500000]</td></tr><tr><td>错误个数</td><td>384</td></tr><tr><td>CAT链接</td><td><a href="http://10.1.6.128:8080/cat/r/p?domain=ShopWeb&amp;date=2013011901" target="_blank">link</a></td>
</tr></tbody></table><img alt="" src="http://mailt.dianping.com/NewTrack.aspx?t=15&amp;e=qimin.wu%40dianping.com" width="1" height="1" style="color:rgb(80,0,80);font-family:arial,sans-serif;font-size:12.727272033691406px;border:0px"><br>
</div><div><br></div>-- <br><div>Thanks,</div>
<div>Frankie</div>
</div></div></div>
</blockquote></div><br><br clear="all"><div><br></div>-- <br><div>Thanks,</div>
<div>Frankie</div>
</div>
</comment>
</action>
<action by="[email protected]" at="2013-01-19 13:07:41" state="ACCEPTED">
<comment>我会处理下
</comment>
</action>
<action by="[email protected]" at="2013-01-19 13:08:54" assigned-to="[email protected]" state="ASSIGNED">
<comment>我处理好了，剩下的错误你来
</comment>
</action>
<action by="[email protected]" at="2013-01-19 13:09:15" state="ACCEPTED">
<comment>sure
2013/1/19 尤勇 <[email protected]>
> @吴其敏
> 我处理好了，剩下的错误你来
>
>
</comment>
</action>
<action by="[email protected]" at="2013-01-19 13:11:03">
<comment>哈哈，搞定了，谢谢大家！
2013/1/19 吴其敏 <[email protected]>
> @@accepted
>
> sure
>
>
> 2013/1/19 尤勇 <[email protected]>
>
>> @吴其敏
>> 我处理好了，剩下的错误你来
>>
>>
</comment>
</action>
<action by="[email protected]" at="2013-01-19 13:23:05">
<comment>哈哈，搞定了，谢谢大家
2013/1/19 吴其敏 <[email protected]>
> @@resolved
>
> 哈哈，搞定了，谢谢大家
>
>
> 2013/1/19 吴其敏 <[email protected]>
>
>> @@resolved
>>
>> 哈哈，搞定了，谢谢大家！
>>
>>
>> 2013/1/19 吴其敏 <[email protected]>
>>
>>> @@accepted
>>>
>>> sure
>>>
>>>
>>> 2013/1/19 尤勇 <[email protected]>
>>>
>>>> @吴其敏
>>>> 我处理好了，剩下的错误你来
>>>>
>>>>
</comment>
</action>
<action by="[email protected]" at="2013-01-19 13:33:51" assigned-to="[email protected]" state="ASSIGNED">
<comment>通少，你来处理
</comment>
</action>
<action by="[email protected]" at="2013-01-19 13:34:48" state="ACCEPTED">
<comment>让我瞅瞅~
</comment>
</action>
<action by="[email protected]" at="2013-01-19 13:36:19">
<comment>这个问题不是早就出现过吗？
</comment>
</action>
</actions>
</ticket>
<ticket id="ISSUE001" state="IGNORED" assigned-to="[email protected]" creation-date="2013-01-19 13:31:22" last-modified-date="2013-01-19 13:45:55" created-by="[email protected]" last-modified-by="[email protected]">
<subject>[ISSUE001] There is a major issue on production!!!!!</subject>
<content>This is the description.
On Sat, Jan 19, 2013 at 1:27 PM, 吴其敏 <[email protected]> wrote:
> This is the description.
>
>
> --
> Thanks,
> Frankie
>
--
Thanks,
Frankie
<div dir="ltr">This is the description.<div><span class=""><font color="#888888"></font></span><br><div class="gmail_extra"><br><br><div class="gmail_quote">On Sat, Jan 19, 2013 at 1:27 PM, 吴其敏 <span dir="ltr">&lt;<a href="mailto:[email protected]" target="_blank">[email protected]</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div dir="ltr">This is the description.<span class=""><font color="#888888"><div>
<br clear="all"><div><br></div>-- <br><div>Thanks,</div>
<div>Frankie</div>
</div></font></span></div>
</blockquote></div><br><br clear="all"><div><br></div>-- <br><div>Thanks,</div>
<div>Frankie</div>
</div></div></div>
</content>
<actions>
<action by="[email protected]" at="2013-01-19 13:32:54" assigned-to="[email protected]" state="ASSIGNED">
<comment>看一下
发自我的 iPhone
在 2013-1-19，下午1:31，吴其敏 <[email protected]> 写道：
> This is the description.
>
>
>
</comment>
</action>
<action by="[email protected]" at="2013-01-19 13:37:27" assigned-to="[email protected]" state="ASSIGNED">
<comment>通少。。。
2013/1/19 梁锦华 <[email protected]>
> @尤勇
> 看一下
>
> 发自我的 iPhone
>
</comment>
</action>
<action by="[email protected]" at="2013-01-19 13:37:47" state="ACCEPTED">
<comment>让我看看怎么回事儿，喵的~
</comment>
</action>
<action by="[email protected]" at="2013-01-19 13:39:01">
<comment>我以前遇到过这种问题，是由于hackthon引起的~
</comment>
</action>
<action by="[email protected]" at="2013-01-19 13:40:14">
<comment>那就先放一放吧~
2013/1/19 宋通 <[email protected]>
> 我以前遇到过这种问题，是由于hackthon引起的~
>
>
</comment>
</action>
<action by="[email protected]" at="2013-01-19 13:42:38">
<comment>那就先放一放吧~
2013/1/19 吴其敏 <[email protected]>
> @@ignore
>
> 那就先放一放吧~
>
>
> 2013/1/19 宋通 <[email protected]>
>
>> 我以前遇到过这种问题，是由于hackthon引起的~
>>
>>
</comment>
</action>
<action by="[email protected]" at="2013-01-19 13:45:55" state="IGNORED">
<comment>那就先放一放吧~
2013/1/19 吴其敏 <[email protected]>
> @@ignore
>
> 那就先放一放吧~
>
--
Thanks,
Frankie
<div dir="ltr"><div class="gmail_extra"><div dir="ltr" style="font-family:arial,sans-serif;font-size:13.63636302947998px">@@ignored<div><br></div><div>那就先放一放吧~</div></div><div class="" style="font-family:arial,sans-serif;font-size:12.727272033691406px">
</div><div class="gmail_quote">2013/1/19 吴其敏 <span dir="ltr">&lt;<a href="mailto:[email protected]" target="_blank">[email protected]</a>&gt;</span><br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">
<div dir="ltr" style="font-family:arial,sans-serif;font-size:13.63636302947998px">@@ignore<div><br></div><div>那就先放一放吧~</div></div><div class=""><div id=":6ia" class="" tabindex="0"></div></div></blockquote></div><br><br><br clear="all">
<div><br></div>-- <br><div>Thanks,</div>
<div>Frankie</div>
</div></div>
</comment>
</action>
</actions>
</ticket>
<ticket id=" UserWeb " state="CREATED" creation-date="2013-01-21 11:00:53" last-modified-date="2013-01-21 11:00:53" created-by="[email protected]" last-modified-by="[email protected]">
<subject>CAT异常过多告警[ UserWeb ][SMS]</subject>
<content>
please help check!
2013/1/21 <[email protected]>
> 异常超过阀值告警 项目名称 UserWeb 告警时间 2013-01-21 10:34:13 告警规则 [ Interval:3;
> Min:250; Max:2500000] 错误个数 276 CAT链接 link<http://10.1.6.128:8080/cat/r/p?domain=UserWeb&date=2013012110>
--
Thanks,
Frankie
<div dir="ltr">@qimin<div><br></div><div style>please help check!</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">2013/1/21 <span dir="ltr">&lt;<a href="mailto:[email protected]" target="_blank">[email protected]</a>&gt;</span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><h4>异常超过阀值告警</h4>
<table rules="all" border="1">
<tbody><tr>
<td>项目名称</td>
<td>UserWeb</td>
</tr>
<tr>
<td>告警时间</td>
<td>2013-01-21 10:34:13</td>
</tr>
<tr>
<td>告警规则</td>
<td>[ Interval:3; Min:250; Max:2500000]</td>
</tr>
<tr>
<td>错误个数</td>
<td>276</td>
</tr>
<tr>
<td>CAT链接</td>
<td> <a href="http://10.1.6.128:8080/cat/r/p?domain=UserWeb&amp;date=2013012110" target="_blank">link</a></td>
</tr>
</tbody></table><img style="border:0" alt="" src="http://mailt.dianping.com/NewTrack.aspx?t=15&amp;e=qimin.wu%40dianping.com" width="1" height="1">
</blockquote></div><br><br clear="all"><div><br></div>-- <br><div>Thanks,</div>
<div>Frankie</div>
</div>
</content>
</ticket>
<ticket id="12312321321" state="ASSIGNED" assigned-to="[email protected]" creation-date="2013-01-21 17:49:18" last-modified-date="2013-01-21 17:49:18" created-by="[email protected]" last-modified-by="[email protected]">
<subject>[12312321321]test</subject>
<content>老吴帮忙看看
</content>
<actions>
<action by="[email protected]" at="2013-01-21 17:49:18" assigned-to="[email protected]" state="ASSIGNED">
</action>
</actions>
</ticket>
<ticket state="CREATED" creation-date="2013-05-17 20:23:50" last-modified-date="2013-05-18 10:22:37" created-by="[email protected]" last-modified-by="[email protected]">
<subject>test</subject>
<content>Hello, world!
On Fri, May 17, 2013 at 7:32 PM, [email protected] <
[email protected]> wrote:
> **
> ======================== ????1213123123 ???? ???? ?? ?? ??? ???? ??????
> ?? ????? 5 ?????? ?? ????? 5 ?????? ?? ????? 5 ?????? ?? ????? 5
> ?????? ?? ????? 5 ?????? ?? ????? 5 ?????? ?? ????? 5 ?????? ?? ????? 5
> ?????? ?? ????? 5 ?????? ?? ????? 5 ======================== ?? ??????
> ?? ?? ?? ?? ?? 20???java ??? ????? ???? 5 ??? ???? ?? 2013-05-17
> 18:06:43 ?? 2013-05-17 18:06:43 ?? 2013-05-17 18:06:43 ?? 2013-05-17
> 18:06:43 ?? 2013-05-17 18:06:43 ======================== ???? ?????2013-05-17
> 18:06:43 ======================== ????
>
--
Thanks,
Frankie
<div dir="ltr">Hello, world!</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Fri, May 17, 2013 at 7:32 PM, <a href="mailto:[email protected]">[email protected]</a> <span dir="ltr">&lt;<a href="mailto:[email protected]" target="_blank">[email protected]</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><u></u>
<div>
========================
<table rules="all" border="1">
<tbody><tr><td>????<a>1213123123</a></td><td></td></tr>
<tr><td>????</td><td></td></tr>
<tr><td>????</td><td></td></tr>
</tbody></table>
<table rules="all" border="1">
<tbody><tr>
<td>??</td>
<td>??</td>
<td>???</td>
<td>????</td>
</tr>
<tr>
<td>??????</td>
<td>??</td>
<td>?????</td>
<td>5</td>
</tr>
<tr>
<td>??????</td>
<td>??</td>
<td>?????</td>
<td>5</td>
</tr>
<tr>
<td>??????</td>
<td>??</td>
<td>?????</td>
<td>5</td>
</tr>
<tr>
<td>??????</td>
<td>??</td>
<td>?????</td>
<td>5</td>
</tr>
<tr>
<td>??????</td>
<td>??</td>
<td>?????</td>
<td>5</td>
</tr>
<tr>
<td>??????</td>
<td>??</td>
<td>?????</td>
<td>5</td>
</tr>
<tr>
<td>??????</td>
<td>??</td>
<td>?????</td>
<td>5</td>
</tr>
<tr>
<td>??????</td>
<td>??</td>
<td>?????</td>
<td>5</td>
</tr>
<tr>
<td>??????</td>
<td>??</td>
<td>?????</td>
<td>5</td>
</tr>
<tr>
<td>??????</td>
<td>??</td>
<td>?????</td>
<td>5</td>
</tr>
</tbody></table>
========================
<table rules="all" border="1">
<tbody><tr>
<td>??</td>
<td>??????</td>
</tr>
<tr>
<td>??</td>
<td>??</td>
</tr>
<tr>
<td>??</td>
<td>??</td>
</tr>
<tr>
<td>??</td>
<td>20???java</td>
</tr>
<tr>
<td>???</td>
<td>?????</td>
</tr>
<tr>
<td>????</td>
<td>5</td>
</tr>
</tbody></table>
<table>
<tbody><tr>
<td>???</td>
<td>????</td>
</tr>
<tr>
<td>??</td>
<td>2013-05-17 18:06:43</td>
</tr>
<tr>
<td>??</td>
<td>2013-05-17 18:06:43</td>
</tr>
<tr>
<td>??</td>
<td>2013-05-17 18:06:43</td>
</tr>
<tr>
<td>??</td>
<td>2013-05-17 18:06:43</td>
</tr>
<tr>
<td>??</td>
<td>2013-05-17 18:06:43</td>
</tr>
</tbody></table>
========================
<h1>????</h1>
<h3>?????2013-05-17 18:06:43</h3>
========================
<h1>????</h1>
</div>
</blockquote></div><br><br clear="all"><div><br></div>-- <br><div>Thanks,</div>
<div>Frankie</div>
</div>
</content>
<actions>
<action by="[email protected]" at="2013-05-18 10:22:37">
<comment><h1>借阅成功 (102) 7天7语言</h1>
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<action by="[email protected]" at="2013-05-18 10:13:54">
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</action>
<action by="[email protected]" at="2013-05-18 09:52:45">
<comment><h1>借阅成功 (102) 7天7语言</h1>
</comment>
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<action by="[email protected]" at="2013-05-18 09:52:33">
<comment><h1>借阅成功 (102) 7天7语言</h1>
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<action by="[email protected]" at="2013-05-18 09:52:21">
<comment><h1>借阅成功 (102) 7天7语言</h1>
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<action by="[email protected]" at="2013-05-18 09:52:09">
<comment><h1>借阅成功 (102) 7天7语言</h1>
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<action by="[email protected]" at="2013-05-18 09:51:57">
<comment><h1>借阅成功 (102) 7天7语言</h1>
</comment>
</action>
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