diff --git a/metrics/cli.py b/metrics/cli.py
index 6fb7d1ed..789c49be 100644
--- a/metrics/cli.py
+++ b/metrics/cli.py
@@ -1,7 +1,8 @@
 import click
 
-from .github import commands as github_commands
+from .github.cli import github
 from .logs import setup_logging
+from .slack.cli import slack
 
 
 @click.group()
@@ -15,32 +16,5 @@ def cli(ctx, debug):
     ctx.obj["DEBUG"] = debug
 
 
-@cli.group()
-@click.option("--token", required=True, envvar="GITHUB_TOKEN")
-@click.pass_context
-def github(ctx, token):
-    ctx.ensure_object(dict)
-
-    ctx.obj["TOKEN"] = token
-
-
-@github.command()
-@click.argument("org")
-@click.argument("date", type=click.DateTime())
-@click.option("--days-threshold", type=int)
-@click.pass_context
-def pr_queue(ctx, org, date, days_threshold):
-    date = date.date()
-
-    github_commands.pr_queue(org, date, days_threshold)
-
-
-@github.command()
-@click.argument("org")
-@click.argument("date", type=click.DateTime())
-@click.option("--days", default=7, type=int)
-@click.pass_context
-def pr_throughput(ctx, org, date, days):
-    date = date.date()
-
-    github_commands.pr_throughput(org, date, days)
+cli.add_command(github)
+cli.add_command(slack)
diff --git a/metrics/github/commands.py b/metrics/github/cli.py
similarity index 59%
rename from metrics/github/commands.py
rename to metrics/github/cli.py
index 990c5238..e55bdc1e 100644
--- a/metrics/github/commands.py
+++ b/metrics/github/cli.py
@@ -1,21 +1,34 @@
 from datetime import timedelta
 
+import click
 import structlog
 
-from .. import influxdb, timescaledb  # noqa: F401
+from .. import influxdb
 from . import api
 from .prs import process_prs
 
 
+log = structlog.get_logger()
 writer = influxdb.write
-# writer = timescaledb.write
 
 
-log = structlog.get_logger()
+@click.group()
+@click.option("--token", required=True, envvar="GITHUB_TOKEN")
+@click.pass_context
+def github(ctx, token):
+    ctx.ensure_object(dict)
+
+    ctx.obj["TOKEN"] = token
 
 
-def pr_queue(org, date, days_threshold=None):
+@github.command()
+@click.argument("org")
+@click.argument("date", type=click.DateTime())
+@click.option("--days-threshold", type=int)
+@click.pass_context
+def pr_queue(ctx, org, date, days_threshold):
     """The number of PRs open on the given date"""
+    date = date.date()
     prs = api.prs_open_on_date(org, date)
 
     if days_threshold is not None:
@@ -32,10 +45,15 @@ def pr_queue(org, date, days_threshold=None):
     process_prs(writer, f"queue{suffix}", prs, date)
 
 
-def pr_throughput(org, date, days):
+@github.command()
+@click.argument("org")
+@click.argument("date", type=click.DateTime())
+@click.option("--days", default=7, type=int)
+@click.pass_context
+def pr_throughput(ctx, org, date, days):
     """PRs opened in the last number of days given"""
+    end = date.date()
     start = date - timedelta(days=days)
-    end = date
 
     prs = api.prs_opened_in_the_last_N_days(org, start, end)
 
diff --git a/metrics/influxdb.py b/metrics/influxdb.py
index 23d3c70c..ce4b34d5 100644
--- a/metrics/influxdb.py
+++ b/metrics/influxdb.py
@@ -36,6 +36,9 @@ def delete(key):
 
 
 def write(measurement, date, value, tags=None):
+    if tags is None:
+        tags = {}
+
     # convert date to a timestamp
     # TODO: do we need to do any checking to make sure this is tz-aware and in
     # UTC?
@@ -43,9 +46,8 @@ def write(measurement, date, value, tags=None):
 
     point = Point(measurement).field("number", value).time(dt)
 
-    if tags is not None:
-        for k, v in tags.items():
-            point = point.tag(k, v)
+    for k, v in tags.items():
+        point = point.tag(k, v)
 
     write_api.write(bucket=BUCKET, org=ORG, record=point)
 
diff --git a/metrics/slack/__init__.py b/metrics/slack/__init__.py
new file mode 100644
index 00000000..e69de29b
diff --git a/metrics/slack/api.py b/metrics/slack/api.py
new file mode 100644
index 00000000..b5bd6227
--- /dev/null
+++ b/metrics/slack/api.py
@@ -0,0 +1,27 @@
+from datetime import datetime, time, timedelta
+
+from slack_bolt import App
+
+
+bennet_bot_id = "B03UJ58MALV"
+
+
+def get_app(signing_secret, token):
+    return App(token=token, signing_secret=signing_secret)
+
+
+def iter_messages(app, channel_id, date=None):
+    start = end = 0
+    if date:
+        start = datetime.combine(date, time()).timestamp()
+        end = (datetime.combine(date, time()) + timedelta(days=1)).timestamp()
+
+    for page in app.client.conversations_history(
+        channel=channel_id,
+        include_all_metadata=True,
+        latest=end,
+        oldest=start,
+    ):
+        for message in page["messages"]:
+            if "bot_id" in message and message["bot_id"] == bennet_bot_id:
+                yield message
diff --git a/metrics/slack/cli.py b/metrics/slack/cli.py
new file mode 100644
index 00000000..d4467546
--- /dev/null
+++ b/metrics/slack/cli.py
@@ -0,0 +1,48 @@
+import itertools
+from datetime import datetime
+
+import click
+
+from .. import influxdb
+from .api import get_app, iter_messages
+
+
+writer = influxdb.write
+
+
+@click.group()
+@click.option("--signing-secret", required=True, envvar="SLACK_SIGNING_SECRET")
+@click.option("--token", required=True, envvar="SLACK_TOKEN")
+@click.pass_context
+def slack(ctx, signing_secret, token):
+    ctx.ensure_object(dict)
+
+    ctx.obj["SLACK_SIGNING_SECRET"] = signing_secret
+    ctx.obj["SLACK_TOKEN"] = token
+
+
+@slack.command()
+@click.argument("date", type=click.DateTime(), required=False)
+@click.option(
+    "--tech-support-channel-id", required=True, envvar="SLACK_TECH_SUPPORT_CHANNEL_ID"
+)
+@click.option("--backfill", is_flag=True)
+@click.pass_context
+def tech_support(ctx, date, tech_support_channel_id, backfill):
+    if backfill and date:
+        raise click.BadParameter("--backfill cannot be used with a date")
+
+    day = None if backfill else date.date()
+
+    app = get_app(ctx.obj["SLACK_SIGNING_SECRET"], ctx.obj["SLACK_TOKEN"])
+
+    messages = iter_messages(app, tech_support_channel_id, date=day)
+
+    for date, messages in itertools.groupby(
+        messages, lambda m: datetime.fromtimestamp(float(m["ts"])).date()
+    ):
+        writer(
+            "slack_tech_support_requests",
+            date,
+            len(list(messages)),
+        )
diff --git a/pyproject.toml b/pyproject.toml
index 4aa9ec38..30674dc2 100644
--- a/pyproject.toml
+++ b/pyproject.toml
@@ -18,6 +18,7 @@ dependencies = [
   "influxdb-client",
   "requests",
   "psycopg[binary]",
+  "slack-bolt",
   "structlog",
 ]
 dynamic = ["version"]
diff --git a/requirements.prod.txt b/requirements.prod.txt
index bc15aa7c..def51d7f 100644
--- a/requirements.prod.txt
+++ b/requirements.prod.txt
@@ -272,6 +272,14 @@ six==1.16.0 \
     --hash=sha256:1e61c37477a1626458e36f7b1d82aa5c9b094fa4802892072e49de9c60c4c926 \
     --hash=sha256:8abb2f1d86890a2dfb989f9a77cfcfd3e47c2a354b01111771326f8aa26e0254
     # via python-dateutil
+slack-bolt==1.18.0 \
+    --hash=sha256:43b121acf78440303ce5129e53be36bdfe5d926a193daef7daf2860688e65dd3 \
+    --hash=sha256:63089a401ae3900c37698890249acd008a4651d06e86194edc7b72a00819bbac
+    # via metrics (pyproject.toml)
+slack-sdk==3.23.0 \
+    --hash=sha256:2a8513505cced20ceee22b5b49c11d9545caa6234b56bf0ad47133ea5b357d10 \
+    --hash=sha256:9d6ebc4ff74e7983e1b27dbdb0f2bb6fc3c2a2451694686eaa2be23bbb085a73
+    # via slack-bolt
 sqlite-fts4==1.0.3 \
     --hash=sha256:0359edd8dea6fd73c848989e1e2b1f31a50fe5f9d7272299ff0e8dbaa62d035f \
     --hash=sha256:78b05eeaf6680e9dbed8986bde011e9c086a06cb0c931b3cf7da94c214e8930c