eggNOG-mapper web UP

[Cantalapiedra]

Dear eggNOG-mapper users,

EggNOG-mapper web will be down at least a few hours more, due to remaining problems with our servers.
We will notify here whenever the server is up a running (hopefully) fine again.

Sorry for the inconveniences and thank you for your patience.

Best,
Carlos

[Cantalapiedra]

eggNOG-mapper web is UP again. Please, report any issue you may find.
And thank you for your patience

[pippetingmonkey]

Thank you for fixing the server down issue!

I encountered an issue trying to run eggNOG-mapper web using cds as query, where the error message is
[31mDIAMOND databse /dev/shm/eggnog_proteins.dmnd not present. Use download_eggnog_database.py to fetch it [0m

The error is triggered within a minute or so of starting the run, and is replicated when I changed the database from eggNOG 5 to novel families. Can you please advise? Thanks! If it helps, jobs MM_nui7fghr and MM_r3ocszb7 were mine.

Thanks very much again!

[Cantalapiedra]

Dear @pippetingmonkey ,

Thank you very much for reporting this. As I don't run eggnog-mapper jobs very often myself, without your help it would be difficult for me to be aware of the issue.

I am re-uploading the required files to where they should be, and hopefully in around 30' it should be working fine.

Best,
Carlos

[pippetingmonkey]

Thank you @Cantalapiedra! I managed to start a job earlier today without it prematurely terminating, so I'm keeping my fingers' crossed for interesting results. The server status has been the same for a few hours though, so I hope that this is not the case of one change causing a problem elsewhere.

Thanks again and have a wonderful day.

Best,
Elizabeth

[Cantalapiedra]

Yes, definitely there is something working badly in the servers since the last recovery.
I will put the server down temporarily.
Thank you for reporting this, once more @pippetingmonkey !

Carlos

[Cantalapiedra]

Server is UP again. Definitely, our servers network was not working properly, so I cannot rule out the possibility of further issues, but at the moment seems to be working fine again. Recent on going jobs seem unaffected by today issues ...

[pippetingmonkey]

The job completed perfectly, thank you very much @Cantalapiedra for being so quick to sort out issues with eggNOG-mapper web and the server! I'm going to have a wonderful time digging into the data.

Thanks again and wishing you a wonderful Friday.

Best,
Elizabeth

[Cantalapiedra]

Thanks you Elizabeth!

[Cantalapiedra]

The server has been experiencing problems since at least 6/6/2024. It is down now. I will report back when it is already up and running. Sorry for the inconveniences and thank you for your patience.

[bloomachine]

Could you please inform me when the eggNOG-mapper web will be back up and running?

[SCQUchenyang]

I really appreciate your efforts. The eggNOG-mapper website is fantastic and very user-friendly for bioinformatics beginners. It's incredibly helpful!

[Cantalapiedra]

Hi, thank you for your kind words and your patience.
We are having recently technical issues with the infrastructure in which eggnog-mapper runs.
We are making some tests later today, and hopefully we will recover it, but unfortunately we cannot promise it, because we depend on this infrastructure to make it work.
Sorry for the inconveniences

[Cantalapiedra]

The server is UP again. Please note that we cannot guarantee its stability and that there may be further service interruptions.

[SCQUchenyang]

Wow, I'm thrilled to hear that Eggnog has been restarted and I've already used it. I've found that it runs faster than before, which is really good news.

[Cantalapiedra]

I hope that it remains stable ...

[ferrojm]

Hi!
I think the server may be down. When I attempt to run a job, it gives the following error: Server Error (500).

[Cantalapiedra]

Thank you very much @ferrojm ! I hope the problems is solved now.

[ferrojm]

yes, it is working now!

Thank you!!