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Problem with the use of element (Android) in Russia #8924

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Parodontitis opened this issue Oct 12, 2024 · 9 comments
Closed

Problem with the use of element (Android) in Russia #8924

Parodontitis opened this issue Oct 12, 2024 · 9 comments
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T-Defect Something isn't working: bugs, crashes, hangs and other reported problems

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@Parodontitis
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Parodontitis commented Oct 12, 2024

Steps to reproduce

  1. Start element app.
  2. Click on "sing in".

Outcome

What did you expect?

New view to select server and insert credentials.

What happened instead?

The circle-arrow turns endlessly.

This only happens when using it in Russia. My assumption is that element is trying to establish a connection to matrix.org/federation at this point, which is not possible in Russia. Hence the endless circle.

But there is no possibility to skip this step and enter own server and user/passwd.

X-check with fluffychat was successful.

Your phone model

oneplus 10 pro / Motorola

Operating system version

Android 13 / 14

Application version and app store

Element version 1.6.20 from F-Droid

Homeserver

Synapse

Will you send logs?

No

Are you willing to provide a PR?

No

@Parodontitis Parodontitis added the T-Defect Something isn't working: bugs, crashes, hangs and other reported problems label Oct 12, 2024
@bro2020

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@RomanApps

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@kononiuk

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@Manifoldme

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@RomanApps

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@kononiuk

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@ShadowRZ
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To me it looks like a duplicate of #7078

However the conversation in this issue seems pretty unreasonable to me.

@spaetz
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spaetz commented Oct 18, 2024

Yes, EA first tries matrix.org and only then offers connections to other servers, IIRC. And if matrix.org is blocked by a country, login will not work. Not sure if this will be fixed, given that most attention goes into the Element-X clients nowadays.

@ara4n
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ara4n commented Oct 18, 2024

dup #7078

@ara4n ara4n closed this as completed Oct 18, 2024
@element-hq element-hq locked as off-topic and limited conversation to collaborators Oct 18, 2024
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Labels
T-Defect Something isn't working: bugs, crashes, hangs and other reported problems
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