"Unable to restore session" when reopening Element

[senspooky]

Steps to reproduce

• Open Element, sign in, verify session.

Outcome

What did you expect?

Element to open without issue, as I have signed in previously.

What happened instead?

I received the following message.

If I clear storage, Element hangs loading indefinitely until I exit Element and reload, at which point it asks me to sign-in again. Once I exit Element and reopen it after signing in, the message appears again.

While signed in, all previous messages remain encrypted and do not decrypt, despite verifying the session with my phone.

Relevant log output

issue.txt

text = User did not supply any additional text.
app = element-web
version = 1.11.77
user_agent = Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Element/1.11.77 Chrome/126.0.6478.234 Electron/31.4.0 Safari/537.36
installed_pwa = false
touch_input = false
user_id = @##########:lumity.chat
device_id = LXZZNBWCFH
matrix_hs_server_version = 1.114.0
enabled_labs = feature_new_room_decoration_ui, feature_release_announcement
mx_local_settings = {"language":"en","feature_rust_crypto":true,"deviceNotificationsEnabled":true,"widgetOpenIDPermissions":{"allow":["!JBlSGLHMKrnyyamSdA%3Alumity.chat%3A%3Ahttps%3A%2F%2Fmatrix.lumity.chat%2Fhookshot%2Fwidgetapi%2Fv1%2Fstatic%2F%23%2F%3Fkind%3DroomConfig%26roomId%3D%24matrix_room_id%26widgetId%3D%24matrix_widget_id"],"deny":[]}}
storageManager_persisted = true
storageManager_quota = 39957750764
storageManager_usage = 14181356
storageManager_usage_indexedDB = 14181356

log-0,log

2024-09-17T03:37:53.824Z D Initialised rageshake.
2024-09-17T03:37:53.824Z D To fix line numbers in Chrome: Meatball menu ’ Settings ’ Ignore list ’ Add /rageshake\.ts & /logger\.ts$
2024-09-17T03:37:53.825Z D Using Electron platform
2024-09-17T03:37:53.828Z error Unhandled promise rejection: ReferenceError: Cannot access 'U' before initialization
2024-09-17T03:37:53.828Z error Unhandled promise rejection: ReferenceError: Cannot access 'U' before initialization
2024-09-17T03:37:53.828Z error Unhandled promise rejection: ReferenceError: Cannot access 'U' before initialization
2024-09-17T03:37:53.830Z D Configuring rageshake persistence...
2024-09-17T03:37:53.861Z D set language to en
2024-09-17T03:37:54.249Z D Application is running in production mode
2024-09-17T03:37:54.249Z D Vector starting at vector://vector/webapp/
2024-09-17T03:37:54.249Z D Verifying homeserver configuration
2024-09-17T03:37:54.250Z D Config uses a default_server_name - doing .well-known lookup
2024-09-17T03:37:54.250Z W DEPRECATED CONFIG OPTION: In the future, default_server_name will not be accepted. Please use default_server_config instead.
2024-09-17T03:37:54.331Z D rageshake: reached size limit while processing instance 7/7 (instance-zPw7Xwspc7n0NN1h), with 7037903 bytes of logs: will drop further instances
2024-09-17T03:37:55.167Z D FetchHttpApi: --> GET https://matrix-client.matrix.org/_matrix/client/unstable/org.matrix.msc2965/auth_issuer
2024-09-17T03:37:55.534Z D FetchHttpApi: <-- GET https://matrix-client.matrix.org/_matrix/client/unstable/org.matrix.msc2965/auth_issuer [367ms 404]
2024-09-17T03:37:55.536Z D Using homeserver config: {"hsUrl":"https://matrix-client.matrix.org","hsName":"matrix.org","hsNameIsDifferent":true,"isUrl":"https://vector.im","isDefault":true,"warning":null,"isNameResolvable":true}
2024-09-17T03:37:55.536Z D Updating SdkConfig with validated discovery information
2024-09-17T03:37:55.543Z I getSessionLock[8d81cd20-4280-4c00-9557-766f11b9fbf6] No other session has the lock: proceeding with startup
2024-09-17T03:37:55.555Z D No pickle key available
2024-09-17T03:37:55.555Z D Restoring session for @########:lumity.chat
2024-09-17T03:37:55.555Z D setLoggedIn: mxid: @########:lumity.chat deviceId: LXZZNBWCFH guest: false hs: https://matrix.lumity.chat/ softLogout: false  freshLogin: false
2024-09-17T03:37:55.555Z D StorageManager: Checking storage consistency
2024-09-17T03:37:55.555Z D StorageManager: Local storage supported? true
2024-09-17T03:37:55.555Z D StorageManager: IndexedDB supported? true
2024-09-17T03:37:55.555Z D StorageManager: Local storage contains data? true
2024-09-17T03:37:55.555Z D StorageManager: Crypto initialised? true
2024-09-17T03:37:55.556Z D StorageManager: Sync store using IndexedDB contains data? true
2024-09-17T03:37:55.557Z D StorageManager: Rust Crypto store using IndexedDB contains data? true
2024-09-17T03:37:55.557Z D StorageManager: Storage consistency checks passed
2024-09-17T03:37:55.574Z E Expected a pickle key, but none provided.  Encryption may not work.
2024-09-17T03:37:55.574Z I Default empty persistCredentials() => void
2024-09-17T03:37:55.574Z D Session persisted for @########:lumity.chat
2024-09-17T03:37:55.574Z D Lifecycle: Starting MatrixClient
2024-09-17T03:37:55.578Z D FetchHttpApi: --> GET https://matrix.lumity.chat/_matrix/client/v3/thirdparty/protocols
2024-09-17T03:37:55.599Z D EventIndex: Event indexing isn't installed for the platform, not initializing.
2024-09-17T03:37:55.599Z D IndexedDBStore.startup: connecting to backend
2024-09-17T03:37:55.600Z D MatrixClientPeg: waiting for MatrixClient store to initialise
2024-09-17T03:37:55.600Z D StorageManager: Persistent? true
2024-09-17T03:37:55.601Z D Switching to room id !HYxDGbNMKVPSfGFbaw:lumity.chat at event undefined
2024-09-17T03:37:55.628Z D IndexedDB worker is ready
2024-09-17T03:37:55.629Z D FetchHttpApi: <-- GET https://matrix.lumity.chat/_matrix/client/v3/thirdparty/protocols [51ms 401]
2024-09-17T03:37:55.629Z D Failed to check for protocol support: will retry MatrixError: [401] Missing access token (https://matrix.lumity.chat/_matrix/client/v3/thirdparty/protocols)
M_MISSING_TOKEN: MatrixError: [401] Missing access token (https://matrix.lumity.chat/_matrix/client/v3/thirdparty/protocols)
    at p (vector://vector/webapp/bundles/c87c7a86acf04049be8f/119.js:2:457718)
    at O.requestOtherUrl (vector://vector/webapp/bundles/c87c7a86acf04049be8f/119.js:2:462355)
    at async O.authedRequest (vector://vector/webapp/bundles/c87c7a86acf04049be8f/119.js:2:460181)
    at async te.checkProtocols (vector://vector/webapp/bundles/c87c7a86acf04049be8f/119.js:2:1177108)
2024-09-17T03:37:55.655Z D IndexedDBStore.startup: loading presence events
2024-09-17T03:37:55.657Z D IndexedDBStore.startup: processing presence events
2024-09-17T03:37:55.659Z E Warning! Not using an encryption key for rust crypto store.
2024-09-17T03:37:55.659Z D Downloading Rust crypto library
2024-09-17T03:37:55.749Z D Initialising Rust crypto-sdk WASM artifact
2024-09-17T03:37:55.883Z D Opening Rust CryptoStore
2024-09-17T03:37:55.886Z D DEBUG matrix_sdk_indexeddb::crypto_store: IndexedDbCryptoStore: opening main store matrix-js-sdk::matrix-sdk-crypto
    at /home/runner/.cargo/git/checkouts/matrix-rust-sdk-1f4927f82a3d27bb/d9b2b53/crates/matrix-sdk-indexeddb/src/crypto_store/mod.rs:263
2024-09-17T03:37:55.911Z D Init OlmMachine
2024-09-17T03:37:55.921Z E Unable to load session An object failed to be decrypted while unpickling
Error: An object failed to be decrypted while unpickling
    at A.exports.__wbindgen_error_new (vector://vector/webapp/bundles/c87c7a86acf04049be8f/7490.js:1:106731)
    at matrix_sdk_crypto_wasm.wasm.<wasm_bindgen::JsError as core::convert::From<E>>::from::h55cec2b0d95a6df1 (wasm://wasm/matrix_sdk_crypto_wasm.wasm-017a72fa:wasm-function[2716]:0x2c9b38)
    at matrix_sdk_crypto_wasm.wasm.matrix_sdk_crypto_wasm::machine::OlmMachine::init_helper::{{closure}}::h7d41058b3bef5a87 (wasm://wasm/matrix_sdk_crypto_wasm.wasm-017a72fa:wasm-function[233]:0x4393a)
    at matrix_sdk_crypto_wasm.wasm.wasm_bindgen_futures::future_to_promise::{{closure}}::{{closure}}::h468933eb85fd6349 (wasm://wasm/matrix_sdk_crypto_wasm.wasm-017a72fa:wasm-function[509]:0x116e03)
    at matrix_sdk_crypto_wasm.wasm.wasm_bindgen_futures::queue::Queue::new::{{closure}}::hee45b573e253a33d (wasm://wasm/matrix_sdk_crypto_wasm.wasm-017a72fa:wasm-function[7405]:0x39ad24)
    at matrix_sdk_crypto_wasm.wasm.wasm_bindgen::convert::closures::invoke1_mut::hd6ac503cc1b2bedc (wasm://wasm/matrix_sdk_crypto_wasm.wasm-017a72fa:wasm-function[8645]:0x3ac97a)
    at L (vector://vector/webapp/bundles/c87c7a86acf04049be8f/7490.js:1:3400)
    at E (vector://vector/webapp/bundles/c87c7a86acf04049be8f/7490.js:1:2422)
2024-09-17T03:38:00.799Z D Sending bug report.
2024-09-17T03:38:00.802Z D FetchHttpApi: --> GET https://matrix.lumity.chat/_synapse/admin/v1/server_version
2024-09-17T03:38:00.814Z D FetchHttpApi: <-- GET https://matrix.lumity.chat/_synapse/admin/v1/server_version [12ms 200]

Operating system

WIndows 11

Application version

Element version: 1.11.77 Crypto version: Rust SDK 0.7.1 (c8c9d15), Vodozemac 0.6.0

How did you install the app?

https://element.io/download

Homeserver

Synapse v1.114.0

Will you send logs?

No