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Receiving silent and empty notifications / calls #7677

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Malsayed90 opened this issue Sep 14, 2023 · 4 comments
Closed

Receiving silent and empty notifications / calls #7677

Malsayed90 opened this issue Sep 14, 2023 · 4 comments
Labels
A-Notifications A-VoIP O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems

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@Malsayed90
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Steps to reproduce

  1. Where are you starting? What can you see?
    Receiving a message or a call

Outcome

What did you expect?
Receiving descriptive notifications whenever an update occurs.

What happened instead?
Whenever I receive a message, I get an empty notification, it says "Notification" only and shows the app's name above it. It's also a silent one.
Also, when I receive a call I get a series of notifications similar to the described above.

Note that I'm working on a clone where the only thing changed is the sygnal url (I host my own matrix server).

Your phone model

iPhone (multiple versions)

Operating system version

iOS 16.6

Application version

1.10.14

Homeserver

Synapse

Will you send logs?

Yes
@Malsayed90 Malsayed90 added the T-Defect Something isn't working: bugs, crashes, hangs and other reported problems label Sep 14, 2023
@fnwtv
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fnwtv commented Sep 26, 2023

I have the same issue.
@Malsayed90 did you resolve your issue?

@Velin92 Velin92 added A-VoIP S-Major Severely degrades major functionality or product features, with no satisfactory workaround O-Occasional Affects or can be seen by some users regularly or most users rarely A-Notifications labels Oct 16, 2023
@rumz26
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rumz26 commented Oct 26, 2023

@Malsayed90 @fnwtv did you find any solution?

@Malsayed90
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Malsayed90 commented Oct 26, 2023 •
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@fnwtv @rumz26 yes I have been able to solve it. It turned out that I had the app groups misconfigured. Once I fixed it the notifications started to work well.

@pixlwave pixlwave closed this as not planned Won't fix, can't repro, duplicate, stale Oct 26, 2023
@ziv-gabel
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@Malsayed90 Can you elaborate on what exactly you did ?
I'm having the same issue.

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Labels
A-Notifications A-VoIP O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems
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6 participants
@pixlwave @Velin92 @Malsayed90 @rumz26 @fnwtv @ziv-gabel