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Element Desktop went blank while reading rooms #28728

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Twi1ightSparkle opened this issue Dec 12, 2024 · 0 comments
Open

Element Desktop went blank while reading rooms #28728

Twi1ightSparkle opened this issue Dec 12, 2024 · 0 comments
Labels
A-Room-View A-Timeline O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect

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@Twi1ightSparkle
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Twi1ightSparkle commented Dec 12, 2024

Steps to reproduce

Cannot reliably reproduce, but it does happen now-and-then

Outcome

What did you expect?

Not a white screen

What happened instead?

I was reading rooms using Shift+Alt+Arrows and Element suddenly went all white. It came back a second after I pressed Ctrl+Shift+I to open the dev console to rageshake.

I have also seen this a few times in the past but can't remember what I was doing then.

screenshot_2024-12-12T14-23-25Z

This issue has also been reported by a customer.

Their report:

I'm seeing this "Message search initialisation failed" error on my Element Desktop client that's logged into our test on-prem server.

That blank screen instance happened when I tried editing my "Also, I'm seeing..." message above and clicking save. This is on Windows 10. My versions are: Element version: 1.11.86 Crypto version: Rust SDK 0.7.2 (517d99b), Vodozemac 0.7.0

A CTRL-SHIFT-R didn't do anything in the window. I had to quit the client and relaunch.

Operating system

Debian 12

Application version

Element version: 1.11.87 Crypto version: Rust SDK 0.7.2 (517d99b), Vodozemac 0.7.0

How did you install the app?

Element Debian APT repo

Homeserver

element.io Synapse 1.120.2

Will you send logs?

Yes

@dosubot dosubot bot added A-Room-View A-Timeline O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround labels Dec 12, 2024
@Twi1ightSparkle Twi1ightSparkle changed the title Element Desktop went blank while readong rooms Element Desktop went blank while reading rooms Dec 12, 2024
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Labels
A-Room-View A-Timeline O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect
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