Your key storage is out of sync - Forgot recovery key? - After click silently disappears

[rda0]

Steps to reproduce

1. Upgrade to v1.11.91
2. Click: Forgot recovery key?
3. The toast silently disappears

Outcome

What did you expect?

Enter security passphrase?

What happened instead?

The toast silently disappears

Operating system

Windows 10

Application version

D-PHYS Element version: 1.11.91 Crypto version: Rust SDK 0.8.0 (21f7cc7), Vodozemac 0.8.1

How did you install the app?

https://packages.element.io/desktop/install/win32/x64/index.html

Homeserver

phys.ethz.ch

Will you send logs?

Yes

[t3chguy]

@dbkr looking at the PR code, that is what the code indeed does, but that does seem unexpected

[rda0]

Maybe it has to do with that I downgraded to v1.11.90 immediately after the upgrade to inspect my Security & Privacy settings.

Enter recovery key worked!

I now have: Master private key: | cached locally (which was missing before)

Feel free to close this, I just wanted to send you logs.

[vranki]

Happened to me also, and according to reports in various rooms it's not uncommon. I'd boost the priority up. This will freak non-technical users and even they are confused on what's happening.

[bertvandepoel]

I came to talk about this issue in the Element matrix room and found myself surrounded by other people who had the same issue. I would argue I'm quite technical and even I got confused. Ended up "fixing" it by resetting my backup (couldn't find the recovery key right away and I assumed a new backup would just make the syncing work again), though that has left me with having to restore a backup on new/reset clients, so yeah this is causing issues for technical users too.

I would agree that this priority should be up, as it's clearly not uncommon.

[dbkr]

Oops: yes, the other toasts powered by this code have a 'dismiss' button and I... uh... forgot to make this one not a 'dismiss' button. For the record, this is telling you that one or more of your cross signing secrets are not cached locally, which they are supposed to be. The 'forgot recovery key' is just a shortcut to reset, so you can work round this for now by just getting to the reset flow via the 'enter recovery key' button.

We're also aware of some cases where verifying against other devices doesn't make this toast disappear, which seems to be because those other devices don't have the cross signing private keys cached either, and therefore can't send them over as part of verification, but this is separate.

[bertvandepoel]

Yes, I seem to be that latter case. I'm bring a device to the pre-FOSDEM matrix/element meetup on Friday at HSBXL which I'm verifying against and getting the issue that there seem to be keys not getting transferred or are missing.

Great to hear that the dismiss is a mistake though!