From c788eb4e8b5948eb72c7bebb759da2e32f6da50f Mon Sep 17 00:00:00 2001
From: Gavyn McKenzie <gavyn@etch.co>
Date: Fri, 27 Sep 2024 12:01:12 +0100
Subject: [PATCH] docs: support page and issue templates

---
 .github/ISSUE_TEMPLATE/bug_report.md      | 35 +++++++++++++++++++++++
 .github/ISSUE_TEMPLATE/feature_request.md | 14 +++++++++
 docs/Support.mdx                          | 32 +++++++++++++++++++++
 3 files changed, 81 insertions(+)
 create mode 100644 .github/ISSUE_TEMPLATE/bug_report.md
 create mode 100644 .github/ISSUE_TEMPLATE/feature_request.md
 create mode 100644 docs/Support.mdx

diff --git a/.github/ISSUE_TEMPLATE/bug_report.md b/.github/ISSUE_TEMPLATE/bug_report.md
new file mode 100644
index 0000000..b735373
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/bug_report.md
@@ -0,0 +1,35 @@
+---
+name: Bug report
+about: Create a report to help us improve
+
+---
+
+**Describe the bug**
+A clear and concise description of what the bug is.
+
+**To Reproduce**
+Steps to reproduce the behavior:
+1. Go to '...'
+2. Click on '....'
+3. Scroll down to '....'
+4. See error
+
+**Expected behavior**
+A clear and concise description of what you expected to happen.
+
+**Screenshots**
+If applicable, add screenshots to help explain your problem.
+
+**Desktop (please complete the following information):**
+ - OS: [e.g. iOS]
+ - Browser [e.g. chrome, safari]
+ - Version [e.g. 22]
+
+**Smartphone (please complete the following information):**
+ - Device: [e.g. iPhone6]
+ - OS: [e.g. iOS8.1]
+ - Browser [e.g. stock browser, safari]
+ - Version [e.g. 22]
+
+**Additional context**
+Add any other context about the problem here.
diff --git a/.github/ISSUE_TEMPLATE/feature_request.md b/.github/ISSUE_TEMPLATE/feature_request.md
new file mode 100644
index 0000000..68653fa
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/feature_request.md
@@ -0,0 +1,14 @@
+---
+name: Feature request
+about: Suggest a feature to add
+
+---
+
+**Describe the problem to be solved**
+A clear and concise description of the problem that will be solved by this feature.
+
+**(Optional) Suggest a solution**
+A concise description of the preferred solution.
+
+**Additional context**
+Add any other context about the problem here.
diff --git a/docs/Support.mdx b/docs/Support.mdx
new file mode 100644
index 0000000..7d8c1c5
--- /dev/null
+++ b/docs/Support.mdx
@@ -0,0 +1,32 @@
+import { Meta } from '@storybook/blocks';
+
+<Meta title="Docs/Support" />
+
+# Support
+
+> Report a problem which relates to this project, and a member of the Etch team will respond as quickly as possible.
+
+### Support Hours
+
+Support is available inside our standard working hours of 10:00 to 18:00 Monday to Friday UK time.
+
+### Requesting support
+
+You can email [support@etch.co](mailto:support@etch.co) and provide as much information about the issue, to ensure we can meet the response times below.
+
+Alternatively, if you have a code-specific question or problem you can [raise an issue on GitHub](https://github.com/etchteam/diamond-ui/issues/new).
+
+### Response times
+
+We classify each request as either “Critical” or “Normal” and respond to each type appropriately:
+
+1. **Critical** – an issue that prevents normal use of a web application. We aim to respond within one working day.
+2. **Normal** – an issue that inhibits the core user experience but does not result in a direct loss of revenue. We aim to respond within five working days.
+
+### How we’ll respond
+
+When we respond to your support request, we will do so with one or more of the following:
+
+- A resolution
+- A potential workaround
+- A request for more information