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Recovering a single deleted ticket does work, but it changes the requester to the user user for the API authentication.
Thus is why I want to update all the relevant tickets:
Here is my code:
ticket_list = [ ]
for ticket in zenpy_client.suspended_tickets():
ticket_list.append(ticket)
zenpy_client.suspended_tickets.recover(ticket_list)
The above does not return any error what so ever, but id doe not update the suspended tickets as well.
Could you please review and let me know if I am doing something wrong?
In the Zendesk API doc this is what it says regarding the requester:
Note: During recovery, the API sets the requester to the authenticated agent who called the API, not the original requester. This prevents the ticket from being re-suspended after recovery. To preserve the original requester, use the Recover Multiple Suspended Tickets endpoint with the single ticket.
The text was updated successfully, but these errors were encountered:
Recovering a single deleted ticket does work, but it changes the requester to the user user for the API authentication.
Thus is why I want to update all the relevant tickets:
Here is my code:
The above does not return any error what so ever, but id doe not update the suspended tickets as well.
Could you please review and let me know if I am doing something wrong?
In the Zendesk API doc this is what it says regarding the requester:
The text was updated successfully, but these errors were encountered: