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Hi, and thank you for creating this module, it's really helpful.
I'm trying to get the tickets created or modified in the last week and I'm using this code:
Hi, and thank you for creating this module, it's really helpful.
I'm trying to get the tickets created or modified in the last week and I'm using this code:
start_date = datetime.now(timezone.utc) - timedelta(days=7) #that returns 2021-07-23 10:23:28.651422+00:00 as expected all_tickets = zendesk.tickets.incremental(start_time=start_date, include=['users','organizations'])
but I get thousands of tickets, dating back to at least April(I stopped the process) that were definitely not modified since.
Please advice
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