key ring is not loading or not empty

[JulesFL]

Prerequisites

• I checked the documentation and found no answer to my problem
• I checked the existing issues and made sure there are no similar bug reports

Category

Bug (unexpected behavior)

Expected Behavior

No response

Observed Behavior

Hello. I have the same problem. I just wanted to install the ASI Chrome extension after reinstalling Windows 11 and I keep getting the error message "key ring is not loading or not empty". Before, everything worked fine. I reinstalled the plug-in and it still doesn't work. I can neither create a new wallet nor integrate an existing one. It works via the Android app.

To Reproduce

No response

Version

0.19.0

Environment Details (Optional)

No response

Failure Logs (Optional)

No response

Additional Information (Optional)

No response

[kshipra-fetch]

hey @JulesFL

Thank you for bringing this to our attention. Our team is actively working on this issue, and we hope to have a resolution soon.

[phil2001b]

same issue. I gave up last month figuring it would be solved by now. No joy.
tired every suggestion found.

[NikoDMT]

Greetings and thank you for the detailed report. This is a known issue which sporadically pops up. It's not yet clear what the root cause of it is but the wallet team is diligently working to resolve it. As a temporary solution consider using either the Leap wallet or as you've already tried a mobile version of the wallet. Additionally consider exploring browsers such as Mozilla.