diff --git a/.rubocop.yml b/.rubocop.yml
index 072e91f8..3384ae48 100644
--- a/.rubocop.yml
+++ b/.rubocop.yml
@@ -16,6 +16,9 @@ Style/IfUnlessModifier:
 RSpecRails/InferredSpecType:
   Enabled: false
 
+Metrics/ClassLength:
+  Max: 300
+
 Layout/HashAlignment:
   Enabled: true
   EnforcedColonStyle: table
diff --git a/app/controllers/payments_controller.rb b/app/controllers/payments_controller.rb
index 91107873..70447178 100644
--- a/app/controllers/payments_controller.rb
+++ b/app/controllers/payments_controller.rb
@@ -26,9 +26,7 @@ def create
     # init the payment, user from ticket request
     initialize_payment
 
-    # check to see if we have an existing stripe payment intent
-    # if so, use that one and do not create a new one
-    # if not, call save payment which generates a new payment intent
+    # check to see if we have an existing stripe payment intent. retrieve or save
     @payment.retrieve_or_save_payment_intent
 
     if @payment.payment_in_progress?
@@ -52,7 +50,6 @@ def create
   end
 
   # create new payment and stripe payment intent using existing payment
-
   def confirm
     redirect_path, options = validate_payment_confirmation
     if redirect_path
@@ -62,6 +59,39 @@ def confirm
       Rails.logger.info("#confirm() => marking payment id #{@payment.id} as received")
     end
 
+    mark_payment_completed
+  end
+
+  # init and mark the payment as completed.
+  # Annotate that manual was set
+  def manual_confirmation
+    initialize_payment
+    @payment.update(explanation: 'manual confirm')
+    @payment.reload
+    Rails.logger.info("#manual_confirm() => @payment #{@payment.inspect}")
+    mark_payment_completed
+    redirect_to event_ticket_requests_path(@event, @ticket_request)
+  end
+
+  def other
+    @user = @ticket_request.user
+  end
+
+  # handle other forms of payment than credit card / stripe
+  def sent
+    initialize_payment
+    @payment.update(explanation: permitted_params[:explanation], status: Payment::STATUS_IN_PROGRESS)
+    @payment.reload
+
+    Rails.logger.info("#sent() => @payment #{@payment.inspect}")
+
+    flash[:notice] = "We've recorded that your payment is en route"
+    redirect_to edit_event_ticket_request_path(@event, @ticket_request)
+  end
+
+  private
+
+  def mark_payment_completed
     Payment.transaction do
       @payment.mark_received
       @payment.ticket_request.mark_complete
@@ -72,33 +102,12 @@ def confirm
       # Deliver the email asynchronously
       PaymentMailer.payment_received(@payment).deliver_later
     rescue StandardError => e
-      Rails.logger.error("#confirm() => error marking payment as received: #{e.message}")
+      Rails.logger.error("#mark_payment_completed() => error marking payment as received: #{e.message}")
       flash.now[:error] = "ERROR: #{e.message}"
       render_flash(flash)
     end
   end
 
-  def other
-    @user = @ticket_request.user
-  end
-
-  def sent
-    return redirect_to root_path unless @ticket_request.can_view?(current_user)
-
-    @payment = Payment.new(ticket_request_id: @ticket_request.id,
-                           explanation: permitted_params[:explanation],
-                           status: Payment::STATUS_IN_PROGRESS)
-    if @payment.save
-      flash[:notice] = "We've recorded that your payment is en route"
-      redirect_to event_ticket_request_payment_path(@event, @ticket_request, @payment)
-    else
-      flash[:error] = 'There was a problem recording your intent to pay'
-      redirect_to :back
-    end
-  end
-
-  private
-
   def ticket_request_id
     permitted_params[:ticket_request_id]
   end
@@ -190,12 +199,12 @@ def permitted_params
       :ticket_request_id,
       :stripe_payment_id,
       :payment_intent,
+      :explanation,
       payment: %i[
         ticket_request
         ticket_request_id
         ticket_request_attributes
         status
-        explanation
       ]
     )
           .to_hash
diff --git a/app/controllers/ticket_requests_controller.rb b/app/controllers/ticket_requests_controller.rb
index 0e3f0fd2..59c90758 100644
--- a/app/controllers/ticket_requests_controller.rb
+++ b/app/controllers/ticket_requests_controller.rb
@@ -4,7 +4,6 @@
 require 'csv'
 
 # Manage all pages related to ticket requests.
-# rubocop: disable Metrics/ClassLength
 class TicketRequestsController < ApplicationController
   before_action :authenticate_user!, except: %i[new create]
 
@@ -305,5 +304,3 @@ def permitted_params
           .with_indifferent_access
   end
 end
-
-# rubocop: enable Metrics/ClassLength
diff --git a/app/models/ticket_request.rb b/app/models/ticket_request.rb
index 588cbf1f..4662cd20 100644
--- a/app/models/ticket_request.rb
+++ b/app/models/ticket_request.rb
@@ -1,8 +1,5 @@
 # frozen_string_literal: true
 
-#
-# rubocop: disable Metrics/ClassLength
-
 # == Schema Information
 #
 # Table name: ticket_requests
@@ -284,5 +281,3 @@ def set_defaults
     self.guests = Array(guests).map { |guest| guest&.strip }.select(&:present?).compact
   end
 end
-
-# rubocop: enable Metrics/ClassLength
diff --git a/app/views/payments/other.html.haml b/app/views/payments/other.html.haml
index a342cddd..895276b5 100644
--- a/app/views/payments/other.html.haml
+++ b/app/views/payments/other.html.haml
@@ -11,7 +11,7 @@
         new_event_ticket_request_payment_path(@event, @ticket_request)
       is not an option, we can accept check or other forms of payment.
 
-    = form_tag sent_event_ticket_request_payment_path(@event, @ticket_request) do
+    = form_tag sent_event_ticket_request_payments_path(@event, @ticket_request) do
       %p
         Briefly describe below how you intend to pay for your ticket.
         Confirm that your email address in our system is correct so we can contact you.
diff --git a/app/views/ticket_requests/index.html.haml b/app/views/ticket_requests/index.html.haml
index b4d7d7c5..4075e21c 100644
--- a/app/views/ticket_requests/index.html.haml
+++ b/app/views/ticket_requests/index.html.haml
@@ -156,24 +156,29 @@
                   - if ticket_request.declined?
                     = button_to revert_to_pending_event_ticket_request_path(@event, ticket_request),
                       method: :post,
-                      class: 'btn  btn-link btn-primary btn-sm ' do
+                      class: 'btn btn-danger btn-sm ' do
                       %span.hover-tooltip{ title: 'Reset status of request to Pending', data: { placement: 'left' } }
                         Revert
                   - elsif !ticket_request.completed?
                     = button_to resend_approval_event_ticket_request_path(@event, ticket_request),
                       method: :post,
-                      class: 'btn  btn-link btn-primary btn-sm ' do
+                      class: 'btn btn-primary btn-sm ' do
                       Resend Approval
                     = button_to decline_event_ticket_request_path(@event, ticket_request),
                       method: :post,
-                      class: 'btn  btn-link btn-primary btn-sm ',
+                      class: 'btn btn-primary btn-sm ',
                       data: { confirm: "Are you sure you want to decline #{ticket_request.user.name}'s already approved request?" } do
                       %span.text-error Decline
+                    = button_to manual_confirmation_event_ticket_request_payments_path(@event, ticket_request),
+                      method: :post,
+                      class: 'btn btn-primary btn-sm ' do
+                      Mark Payment Received
+                      %i.icon-ok
 
-              - elsif ticket_request.payment && !ticket_request.payment.received?
+              - elsif ticket_request.payment && ticket_request.awaiting_payment? && !ticket_request.payment_received?
                 .btn-group.pull-right
-                  = button_to confirm_event_ticket_request_payment_path(@event, ticket_request, ticket_request.payment),
+                  = button_to manual_confirmation_event_ticket_request_payments_path(@event, ticket_request),
                     method: :post,
-                    class: 'btn btn-primary' do
+                    class: 'btn btn-primary btn-sm ' do
                     Mark Payment Received
                     %i.icon-ok
diff --git a/config/routes.rb b/config/routes.rb
index b35625f1..58429228 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -60,14 +60,15 @@
       resources :payments do
         collection do
           get :confirm
+          post :sent
+          post :manual_confirmation
         end
 
         member do
           get :new
           post :create
           get :show
-          get  :other
-          post :sent
+          get :other
         end
       end
     end