Conversation Viewers Not Updating Properly

[pvujic]

Description:
The conversation viewers are not properly updating in FreeScout. I created two test users (PV and PC) to replicate the issue. Initially, both profiles are displayed correctly in the conversation, showing who is currently viewing it. However, after approximately one minute, one of the users disappears for the other, and after that, the second user can no longer see the first user.

Steps to Reproduce:
Create two users (e.g., PV and PC).
Enter the same conversation with both users.
Confirm that both users are displayed as viewers.
Wait for about a minute.
Observe that one user disappears from the viewer list.
The second user is no longer able to see the first user in the viewer list.

Expected Behavior:
Both users should remain visible in the viewer list as long as they are actively viewing the conversation.

Actual Behavior (Left Browser 1, Right Browser 2):
After a short period, one user disappears from the viewer list.

After another short period, no users are displayed anymore, despite still being in the conversation.

Environment Details:
PHP version: 8.3.6
FreeScout version: 1.8.168
Database: MySQL
Are you using CloudFlare: Yes (dns only / gray cloud)
Are you using non-official modules: Yes

[freescout-help]

It's a know thing. If the user starts to reply, his/her avatar will be shown again.

It happens because it has been decided not to send here https://github.com/freescout-help-desk/freescout/blob/dist/app/Providers/PolycastServiceProvider.php#L155 the RealtimeConvView event every 15 seconds like this:

} else {
	\App\Events\RealtimeConvView::dispatchSelf($viewing_conversation_id, $user, (int)$request->data['replying']);
}

Because it would fill up the polycast_events table when any user is viewing a conversation.

[pvujic]

@freescout-help
We will create a custom module to modify this and see how it goes.

Thank you.

[freescout-help]

Sure. You can also implement it as .env file parameter and submit as PR. It's up to you.