Form Submission Failed

[ajramosSDI]

This event should fire whenever a form submission fails i.e. wrong email format, empty required cells, etc.

Form Submission Failed.md

[mgarzonjnj]

The submit a request form can be accessed via this link

https://jnjgsportal--predevesp.sandbox.my.site.com/s/submit-request?language=en_US

[mandyjohnston03]

How can we force a fail after preview?

Need to discuss where this should fire - I think it will make more sense to fire if the preview fails. It looks like submit is unlikely to fail.

[mgarzonjnj]

A fail doing preview is something that would only happen during Salesforce being down/very rare scenario; I don't think we should invest the time in validating this since the likelihood of it happening is very low. Thoughts Mandy? @mandyjohnston03

[mandyjohnston03]

@mgarzonjnj I think it's okay to leave out for now since form format wasn't a large concern during discovery - this was more of a nice to have. However, I would bump this up in priority IF after the data starts coming in, you see a large dropoff between form start and form submit.

[mgarzonjnj]

@mandyjohnston03 Sorry, while we can't test a fail for submit a request, we can test the fail for LiveChat. Though the same bug that we have open for Form Submission Succeeded (Form Category & Form Region not being populated) will also apply to this event and I've already raised it for @nkuma173 to address. Let's retest LiveChat fail once that is ready.

[mgarzonjnj]

@mandyjohnston03 Ready to re-test :)

[davisbradleyj]

We will likely need an to have an agent available to force a fail in this scenario for live chat. If possible this is something we can discuss on Friday (Aug 18).

[davisbradleyj]

@mgarzonjnj

Our team will not be able to test this one, and is something that J&J will need to confirm on their end-to-end testing