Best way to handle Questions

[gadicc]

Just looking for some community input here. We discussed on Gitter that Gitter was an ideal place for questions, since it would free up the issue page from non-issues and help build the community.

My only concern is that questions can get lost in there. It's quite nice to have questions in individual threads, where they can be tracked by topic, i.e. make sure they get answered, be able to find them again easily, and add to them.

I don't think I personally mind questions on github, because it's quite easy to track... it's only a problem if i'm the only one answering them, because that can take a long time (since i prioritize development). We also discussed stackoverflow and I guess that really is the way to go. The other options is forums.

I'd love to get opinions all in one place, over time. And that place is here :) For now at least.

[gam-ragnar]

If you strongly feel forums then let's shut down gitter and move there. I
don't think we can manage both for now. Personally I am still much of a
student and once I come up to speed will start answering questions here and
on SO. I agree your time is better spent on development. So let's make that
move now, I volunteered to manage gitter I gladly extend that to the forums
:)
On May 9, 2015 10:59 AM, "Gadi Cohen" [email protected] wrote:

Just looking for some community input here. We discussed on Gitter that
Gitter was an ideal place for questions, since it would free up the issue
page from non-issues and help build the community.

My only concern is that questions can get lost in there. It's quite nice
to have questions in individual threads, where they can be tracked by
topic, i.e. make sure they get answered, be able to find them again easily,
and add to them.

I don't think I personally mind questions on github, because it's quite
easy to track... it's only a problem if i'm the only one answering them,
because that can take a long time (since i prioritize development). We also
discussed stackoverflow
#248 and I guess
that really is the way to go. The other options is forums
#250.

I'd love to get opinions all in one place, over time. And that place is
here :) For now at least.

—
Reply to this email directly or view it on GitHub
#253.

[gadicc]

Hey, hope what I wrote didn't come out the wrong way. I'm ecstatic that you're managing Gitter! It's an amazing addition to the project and I'm super happy we have it going after a lot of convincing on my part (it was first suggested last year I think). I'm really happy from everything I've seen there until now and I think it's a critical space for the community. So thank you again!

I don't feel strongly for forums, I don't know how involved I could even be there. The point of this post really was just to get ongoing community feedback, not to try muster up support for forums, especially not at the expense of gitter. I agree that a small space is easier to manage and that we can extend in the future. I'm not looking for a quick answer now, just a space to make sure that view points on this issue get tracked in a single spot over time.

[gam-ragnar]

Okay it is clear and I doubt you could ever do me any harm. You are my
famous-meteor super hero remember :)
On May 9, 2015 11:40 AM, "Gadi Cohen" [email protected] wrote:

Hey, hope what I wrote didn't come out the wrong way. I'm ecstatic that
you're managing Gitter! It's an amazing addition to the project and I'm
super happy we have it going after a lot of convincing on my part (it was
first suggested last year I think). I'm really happy from everything I've
seen there until now and I think it's a critical space for the community.
So thank you again!

I don't feel strongly for forums, I don't know how involved I could even
be there. The point of this post really was just to get ongoing community
feedback, not to try muster up support for forums, especially not at the
expense of gitter. I agree that a small space is easier to manage and that
we can extend in the future. I'm not looking for a quick answer now, just a
space to make sure that view points on this issue get tracked in a single
spot over time.

—
Reply to this email directly or view it on GitHub
#253 (comment)
.

[gadicc]

Haha awesome! Thanks again.

[ganySA]

My 2 cents: To be honest i love gitter, nice to discuss things - i have learnt a lot, it works well for those 1 liner questions that can take hours to solve instead of writing a whole stack post, however i think stack is definitely needed to build up a library of Q/As that remain "forever"

One point: I would be keen to write tutorials - what format do you think is best so i can hand them over to someone?

[gam-ragnar]

@ganySA I am working on a portal for snippets and that should allow blog posting too, I have been a little derailed by my "famous theme for Orion" project. Also I realize yesterday gitter has limited history on free version, perhaps it is time we moved to using that forum @gadicc suggested. My fear about spreading ourself too thing remains but I think we do less work with the forum in place.

[gadicc]

@timfam, you sure?
https://billing.gitter.im/
happy to still discuss forums but gitter history shouldn't be a factor in the decision.

@ganySA, how do you mean hand over? i think they should be online. you could also think about doing live coding tutorials on fview-lab.meteor.com like the ones at fview-lab.meteor.com/fview-team

[feidens]

I think the best place for persistent Q/A is stackoverflow (also see #248). It is the first place everybody looks for answers. Perhaps someone could setup a script/robot that tweets every new tagged question on stackoverflow like the one for meteor.

[gam-ragnar]

@gadicc my bad I took Ryan's word for it about history being limited, should have looked. @feidens I think dedicated forum is the next logical step, especially for fostering a nascent community. Later we can move to SO, when our number increases

[gadicc]

We'd like to move ahead with the forums, gitter is getting too crowded. It will be nice besides questions to have a spot for community discussions on various topics.

I agree both that stackoverflow (#248) is great, and that forums are next logical step for the community (which covers more than just questions). So, we're going to do both, but I think more of our attention will be in the forums (at least for now). We will still move ahead with getting a tag for SO, and it's clear that some people will always have a preference for SO vs Forums for questions, so I think it's important to offer both but also important to prioritize.

Please get involved so we can accurately assess how these things develop :)