Can't open OpenMTP

[dwivedisshyam]

Prerequisites

• Have you reviewed the steps in the following link to see if they address your issue?
  • Just a blank screen or MTP device is not recognized #276

Describe the bug
After installing OpenMTP, I'm not able to open it. It asks me to move to app to bin with the error shown in the screenshot.

Attachments
Include if relevant,

1. Open your Terminal and run the following code:

zip -r -X ~/Desktop/OpenMTP-log.zip "$HOME/Library/Application Support/io.ganeshrvel.openmtp/logs/"

2. Attach the file OpenMTP-log.zip found in your Desktop folder here.

Or

1. Open the App,
2. Click on Help > Report Bugs.
3. Generate and send us the bugs report.

Screenshots
If applicable, add screenshots to help explain your problem.

[vivekteega]

What MacOS version is this being installed on?
Also have you tried opening the app with the following instructions: Hold Command button and right click over the app icon -> Click open

[dwivedisshyam]

I'm on mac Version 14.5 (23F79)

[ganeshrvel]

Hi.

Could you try downloading openmtp from this url: https://github.com/ganeshrvel/openmtp/releases/download/v3.2.20/openmtp-3.2.20-mac-arm64.dmg ?

Do let me know if it worked for you.

Remember to delete any other versions of OpenMTP from your desktop and Applications folders.

[a-fortunato]

Hi.

Could you try downloading openmtp from this url: https://github.com/ganeshrvel/openmtp/releases/download/v3.2.20/openmtp-3.2.20-mac-arm64.dmg ?

Do let me know if it worked for you.

Remember to delete any other versions of OpenMTP from your desktop and Applications folders.

I downloaded it from there but got the same error as @dwivedisshyam said.

have you tried opening the app with the following instructions: Hold Command button and right click over the app icon -> Click open

This worked though (only when doing it directly in Finder's Applications folder).
A new pop up appears, but now you can click "Open" instead.

Edit: adding screenshot

[ganeshrvel]

Hello @a-fortunato

Could you share the screenshots of the error?
Also please mention your os version and mac book model name.

[a-fortunato]

hi @ganeshrvel

This is my mac version and model

This is the original error (I uninstalled it so I could show it to you)

I hope it's helpful!

[ganeshrvel]

Thanks for reporting this @a-fortunato @dwivedisshyam

This was caused by a bug in node-gyp in the build system.

We fixed it in the release: v3.2.23

Download the version for your macOS architecture:

• Apple Silicon: https://github.com/ganeshrvel/openmtp/releases/download/v3.2.23/openmtp-3.2.23-mac-arm64.dmg
• Intel Macs: https://github.com/ganeshrvel/openmtp/releases/download/v3.2.23/openmtp-3.2.23-mac-x64.dmg

PR URL: #372

Please close the issue if it is solved for you.
Cheers

[vanawaker]

Hey,

I'm experiencing an issue with version 3.2.23. After installing it, the app gets stuck at launch and won't open. I've tried uninstalling and reinstalling it, as well as restarting my Mac, but nothing seems to work.
However, then I try install the older version 3.2.20, it opens without any issues. Could you please check if the latest update has caused any problems? I've turned off automatic updates for now. Thanks!
(MacBook Pro 2023 M3Max Sonoma 14.5)

[ganeshrvel]

Hi @vanawaker can you please check if you have downloaded the Apple Silicon specific version? https://github.com/ganeshrvel/openmtp/releases/download/v3.2.23/openmtp-3.2.23-mac-arm64.dmg

[vanawaker]

@ganeshrvel yes, I've tried Apple Silicon first, won't open, then tried the intel version, still won't open, stuck in the same way, Now I'm using the Apple Silicon version 3.2.20, and it's working fine with no issues.

[ganeshrvel]

Hi,

Thanks for confirming.

Could you please try the following steps and send me the results?

1. Open the app using the command:

/Applications/OpenMTP.app/Contents/MacOS/OpenMTP

and send me the output from the terminal.

2. Send me the error logs by running this command:

open ~/Library/Application\ Support/io.ganeshrvel.openmtp/logs/

3. Compress the logs and email them to me at [email protected]?

I will look into this as soon as possible.

Thank you!

[ganeshrvel]

I have made the app as a prerelease version until i find a fix to this issue.

[ganeshrvel]

Hi @vanawaker,

Regarding the issue: The app gets stuck at launch and won't open.

Issue details:
Machine ID generation was throwing an exception which was looping and causing Maximum call stack size exceeded.

Fix:
I fixed it in the release: v3.2.24

Download the version for your macOS architecture:

• Apple Silicon: https://github.com/ganeshrvel/openmtp/releases/download/v3.2.24/openmtp-3.2.24-mac-arm64.dmg
• Intel Macs: https://github.com/ganeshrvel/openmtp/releases/download/v3.2.24/openmtp-3.2.24-mac-x64.dmg

PR URL: #379

This is a prerelease version. Let me know if it worked for you.

Cheers

[vanawaker]

Hi @ganeshrvel

Thanks for the update, I've tried the v3.2.24 Apple Silicon, and it works! It opens without issue,

Thanks!