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Unauthorized error when connecting #5285

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jrote1 opened this issue Nov 21, 2024 · 7 comments
Open

Unauthorized error when connecting #5285

jrote1 opened this issue Nov 21, 2024 · 7 comments
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bug Something isn't working needs triage part:alert flow & configuration part:helm/kubernetes/docker

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@jrote1
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jrote1 commented Nov 21, 2024

What went wrong?

What happened:
I'm getting the following error in the network when clicking the connect button after enabling the plugin, no error is visible in the UI

Endpoint: /api/plugins/grafana-oncall-app/resources/plugin/status

error setting up request headers: failed to parse JSON response: json: cannot unmarshal object into Go value of type []plugin.OrgUser body={"message":"Unauthorized","traceID":""}

Grafana version is v11.3.1 and the on-call server version is v1.13.2

How do we reproduce it?

Enabled the On-Call plugin and click connect

Grafana OnCall Version

v1.13.2

Product Area

Helm/Kubernetes/Docker, Alert Flow & Configuration

Grafana OnCall Platform?

Kubernetes

User's Browser?

Chrome

Anything else to add?

No response
@jrote1 jrote1 added the bug Something isn't working label Nov 21, 2024
@bpedersen2
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This is #5100

@jrote1
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jrote1 commented Nov 22, 2024

@bpedersen2 i'm not sure if this is related, I may be wrong. But I was having the issue that was described in the issue, but I applied the fixes in that latest comment and now i'm getting this new error

@bpedersen2
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make sure you have the following in your grafana.ini:

feature_toggles:
accessControlOnCall: false
enable: ...,externalServiceAccounts,... (any other features you may want)

and restarted your grafana instance.

@jrote1
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jrote1 commented Nov 22, 2024

@bpedersen2 I already have both of these in place

@bpedersen2
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Do you happen to have more than one organization in your grafana instance? Then see
#5100 (comment)

@jrote1
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jrote1 commented Nov 22, 2024

@bpedersen2 I only have one organisation in the grafana instance

@PovilasV1
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Having a similar issue:

curl https://$GRAFANA_AUTH@$GRAFANA_URL/api/plugins/grafana-oncall-app/resources/plugin/status
error setting up request headers: failed to parse JSON response: invalid character '<' looking for beginning of value body=<html>
<head><title>403 Forbidden</title></head>
<body>
<center><h1>403 Forbidden</h1></center>
<hr><center>nginx</center>
</body>
</html>

Applied all of the suggestions from #5100, but still no luck. Issues started when upgraded from v11.2.0 to v11.3.1. Reverting back to v11.2.0 fixes it.
We also have only 1 organization in Grafana.

@jrote1 maybe you found anything to fix the issue?

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@jrote1 @bpedersen2 @PovilasV1