From 38ea3ddd43ee6d7a06f6819f5ac1e3fde95c40e2 Mon Sep 17 00:00:00 2001 From: Quintessence Date: Sun, 22 Sep 2024 12:08:50 -0700 Subject: [PATCH] Added section about how to ask about moderation --- .../content/en/docs/_index.md | 18 ++++++++++++++++++ 1 file changed, 18 insertions(+) diff --git a/community.hachyderm.io/content/en/docs/_index.md b/community.hachyderm.io/content/en/docs/_index.md index 19e0c864..20652e58 100755 --- a/community.hachyderm.io/content/en/docs/_index.md +++ b/community.hachyderm.io/content/en/docs/_index.md @@ -68,6 +68,24 @@ Please email us at [admin@hachyderm.io](mailto:admin@hachyderm.io). If the issue is regarding a user or post, please use the report feature in Mastodon. If you need to reach the mods another way, please look at our [Reporting and Communication page](moderation/reporting/). +#### I would like to know why a user or instance was moderated. How do I reach out and what can I expect? + +Due to our size, we do not publicly share moderation information. That said: + +* If you are moderator of a different instance and are contacting us about either your + instance or a user on your instance, please email us at [admin@hachyderm.io](admin@hachyderm.io). +* If you are the moderated user and you are not on Hachyderm, please email us + at [admin@hachyderm.io](admin@hachyderm.io). +* If you are the moderated user and you _are_ on Hachyderm, please see our doc for + [how to file an Appeal](moderation/actions-and-appeals/). + +If you are not the moderated user and not on a moderation team, please still feel free +to email us at [admin@hachyderm.io](admin@hachyderm.io) to confirm if a user or instance +is moderated or not. The main focus of moderation is community safety, so if a specific +user or instance has been temporarily or permanently moderated, then we most common +reason is that we saw an incident or behavioral pattern that we believed posed a risk +to community safety. + #### I have been moderated and would like to know what to do. Please take a look at our [Moderation Actions and Appeals page](moderation/actions-and-appeals/).