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<html>
<head>
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<title>SOFTWARE MAINTENANCE AGREEMENT</title>
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<div class=WordSection1>
<p class=Standard align=center style='text-align:center'><span
style='font-size:12.0pt'> </span></p>
<p class=Standard align=center style='text-align:center'><span
style='font-size:12.0pt'>HTCondor SOFTWARE MAINTENANCE AGREEMENT</span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Textbody><span style='font-size:12.0pt'>This Software Maintenance
Agreement is entered into on _______________ (the “Maintenance Agreement”)
between the Board of Regents of the University of Wisconsin System on behalf of
the University of Wisconsin-Madison, a public educational institution of the
State of Wisconsin, hereinafter referred to as "the PROVIDER," and
_________________________________, a corporation existing under the laws of
___________, hereinafter referred to as "the RECIPIENT." The term
“SOFTWARE” shall mean the work of authorship called HTCondor, whether in Source
or Object form, made available under the License Agreement at URL </span><a
href="http://htcondor.org/license.html"><span class=Internetlink><span
style='font-size:12.0pt'>http://htcondor.org/license.html</span></span></a><span
style='font-size:12.0pt'>, as indicated by a copyright notice that is included
in or attached to the work.</span></p>
<p class=Textbody> </p>
<p class=Standard><span style='font-size:12.0pt'>WHEREAS, the PROVIDER, its
faculty, staff and students, are developing the SOFTWARE and Support Materials
identified in Supplement A; and</span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Textbody><span style='font-size:12.0pt'>WHEREAS, the PROVIDER, its
faculty, staff and students, are still developing the SOFTWARE and Support
Materials and such SOFTWARE and Support Materials should not be considered to
be at the same level as commercial software and support materials;</span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Standard><span style='font-size:12.0pt'>WHEREAS, the RECIPIENT has
evaluated the SOFTWARE and has expressed interest in using this system; and</span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Standard><span style='font-size:12.0pt'>WHEREAS, the RECIPIENT wishes
to engage the PROVIDER to perform various maintenance services in connection
with the SOFTWARE and Support Materials and the PROVIDER desires to provide
such maintenance services;</span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Standard><span style='font-size:12.0pt'>WHEREAS, the RECIPIENT has
executed the License Agreement for the SOFTWARE; and</span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Standard><span style='font-size:12.0pt'>NOW THEREFORE, in
consideration of the mutual promises and agreements set forth in this
Maintenance Agreement, PROVIDER and RECIPIENT agree as follows:</span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Standard style='margin-left:0in;text-indent:0in'><b><span
style='font-size:12.0pt'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span></b><b><span style='font-size:12.0pt'>Maintenance Services</span></b></p>
<p class=Standard><b><span style='font-size:12.0pt'> </span></b></p>
<p class=MsoBodyTextIndent3><span style='font-size:12.0pt'>In accordance with
the terms of this Maintenance Agreement, the PROVIDER will furnish the
installation, support, or error-correction services identified on Supplement A
(the “Services”) for the SOFTWARE.</span></p>
<p class=Textbodyindent><span style='font-size:12.0pt'> </span></p>
<p class=Standard><b><span style='font-size:12.0pt'>2. Maintenance Fee and
Expenses</span></b></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Standard style='margin-left:.25in;text-indent:-.25in'><span
style='font-size:12.0pt'> RECIPIENT will pay the PROVIDER the fee(s) set
forth on Supplement A to this Maintenance Agreement within forty-five (45) days
of the Commencement Date identified in Supplement A. The PROVIDER shall have
the right to change the fee once each year, effective with the next renewal
date, provided that: (i) the PROVIDER gives RECIPIENT at least ninety (90) days
prior written notice of any such change; and (ii) so long as the change is not
an increase of more than ten percent (10%) of the then-current fee. RECIPIENT
shall pay the PROVIDER for services outside the scope of this Maintenance
Agreement on a time and material basis at the PROVIDER’s then-prevailing rates,
and only with RECIPIENT’s prior written approval. RECIPIENT is responsible for
the payment of any taxes assessed in connection with payments due under this
Maintenance Agreement except for any tax based solely on the PROVIDER’s net
income.</span></p>
<p class=Standard style='margin-left:.25in'><span style='font-size:12.0pt'><br>
Upon RECIPIENT’s prior written approval, RECIPIENT shall reimburse the PROVIDER
for any and all reasonable travel and living expenses incurred by the PROVIDER
in performing services under this Maintenance Agreement. These expenses shall
be billed to RECIPIENT, and RECIPIENT shall pay these billings within
forty-five (45) days of the date such services were rendered.<br>
<br>
</span></p>
<p class=MsoBodyTextIndent3><span style='font-size:12.0pt'>Upon termination of
this Maintenance Agreement, the PROVIDER will be reimbursed for all reasonable
costs and non-cancelable commitments incurred in the performance of the scope
of work and for which the RECIPIENT has not yet paid.<br>
<br>
</span></p>
<h1><span style='font-size:12.0pt'>3. Term and Termination</span></h1>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Textbody style='margin-left:.25in'><b><span style='font-size:12.0pt'>(a)
<u>Term</u></span></b><u><span style='font-size:12.0pt'>.</span></u><span
style='font-size:12.0pt'> This Maintenance Agreement shall commence on the
Commencement Date stated in Supplement A and continue for an initial period
defined in Supplement A (“Initial Term”). This Maintenance Agreement shall
thereafter renew for successive periods defined in Supplement A (“Renewal
Term”), of which PROVIDER will notify RECIPIENT in writing at least sixty (60)
days prior to the expiration date, unless terminated by either party upon
written notice to the other party pursuant to Section 3(b) below. All terms
and conditions of this Maintenance Agreement shall apply during the Renewal
Term, except for the fees. The fee for the Renewal Term shall be the
PROVIDER’s rates then in effect, so long as such rate does not increase by more
than ten percent (10%) annually.</span></p>
<p class=Textbody style='margin-left:.25in'><span style='font-size:12.0pt'><br>
<b>(b) <u>Termination.</u></b> This Maintenance Agreement shall terminate (i)
immediately upon termination or expiration of RECIPIENT’s right to use the
SOFTWARE; (ii) upon expiration of the then-current term, provided that at least
thirty (30) days advance written notice of termination is given to PROVIDER by
the RECIPIENT; (iii) upon expiration of the then-current term, provided that at
least sixty (60) days advance written notice of termination is given to
RECIPIENT by the PROVIDER; or (iv) upon thirty (30) days advance written notice
if the other party has breached this Maintenance Agreement and has not cured
such breach within such notice period.<br>
<br>
</span></p>
<p class=Standard style='margin-left:.25in;text-indent:-.25in'><b><span
style='font-size:12.0pt'>4. Warranty and Remedies</span></b></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=MsoBodyTextIndent3><span style='font-size:12.0pt'>The PROVIDER
warrants that it will use reasonable efforts to perform the services to conform
to generally accepted industry standards, provided that: (a) the SOFTWARE has
not been modified, changed, or altered by anyone other than the PROVIDER; (b)
the operating environment, including both hardware and systems software, meets
the PROVIDER’s recommended specifications; (c) the computer hardware is in good
operational order and is installed in a suitable operating environment; (d)
RECIPIENT promptly notifies the PROVIDER of its need for service; (e) RECIPIENT
provides adequate troubleshooting information and access so that the PROVIDER
can identify and address problems; and (f) all fees due to the PROVIDER have
been paid. THERE ARE NO OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR
IMPLIED, WITH RESPECT TO THIS MAINTENANCE AGREEMENT, AND THE SERVICES TO BE
PROVIDED BY THE PROVIDER UNDER IT INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. RECIPIENT’s
sole and exclusive remedy and the PROVIDER’s only obligation under this
warranty is to redo the Services until the SOFTWARE conforms to the most recent
specifications stated in the documents listed in Supplement A. In the event
that these services cannot be provided within a reasonable time after
notification, RECIPIENT’s sole and exclusive remedy is to terminate this
Maintenance Agreement upon written notice to the PROVIDER and to receive a
refund of any fees paid for the period beginning on the date the problem
requiring correction was reported to the PROVIDER. RECIPIENT ACKNOWLEDGES AND
AGREES THAT UNDER NO CIRCUMSTANCES SHALL THE UNIVERSITY,</span><span
style='font-size:12.0pt'> ITS FACULTY, STAFF, STUDENTS, OR REGENTS</span><span
style='font-size:12.0pt'> BE LIABLE FOR ANY LOSS, COST, EXPENSE, OR DAMAGE TO
RECIPIENT IN AN AMOUNT THAT COLLECTIVELY EXCEEDS THE ANNUAL MAINTENANCE FEE.
END USER ACKNOWLEDGES AND AGREES THAT THE PROVIDER,</span><span
style='font-size:12.0pt'> ITS FACULTY, STAFF, STUDENTS, OR REGENTS</span><span
style='font-size:12.0pt'> SHALL NOT BE LIABLE TO END USER FOR ANY INDIRECT,
INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL, CONSEQUENTIAL DAMAGES OR SIMILAR
DAMAGES, INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR
INABILITY TO USE THE SOFTWARE EVEN IF THE UNIVERSITY,</span><span
style='font-size:12.0pt'> ITS FACULTY, STAFF, STUDENTS, OR REGENTS</span><span
style='font-size:12.0pt'> HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.</span></p>
<p class=MsoBodyTextIndent3><span style='font-size:12.0pt'> </span></p>
<p class=MsoBodyTextIndent3><span style='font-size:12.0pt'>RECIPIENT WILL
INDEMNIFY, DEFEND, AND HOLD HARMLESS PROVIDER, ITS FACULTY, STAFF, STUDENTS, OR
REGENTS AGAINST ANY LOSS, DAMAGE, EXPENSE, OR COST, INCLUDING REASONABLE
ATTORNEYS’ FEES, ARISING OUT OF ANY CLAIM, DEMAND, PROCEEDING OR LAWSUIT
RELATED TO RECIPIENT’s UNAUTHORIZED USE OR MISUSE OF THE SOFTWARE.</span></p>
<p class=MsoBodyTextIndent3><span style='font-size:12.0pt'> </span></p>
<p class=MsoBodyTextIndent3><span style='font-size:12.0pt'>The PROVIDER agrees
to hold harmless the RECIPIENT, its officers, agents, and employees from any
and all liability, including claims, demands, losses, costs, damages, and
expenses of every kind and description (including death), or damages to persons
or property arising out of or in connection with or occurring during the course
of this Maintenance Agreement where such liability is founded upon or grows out
of the acts or omissions of the officers, employees, or agents of the PROVIDER
of Wisconsin System while acting within the scope of their employment where
protection is afforded by ss. 893.92 and ss. 895.46(1) Wisconsin Statutes.</span></p>
<p class=MsoBodyTextIndent3><span style='font-size:12.0pt'> </span></p>
<p class=MsoBodyTextIndent2 style='text-indent:0in'><b><span style='font-size:
12.0pt'>5. Recipient Support</span></b></p>
<p class=MsoBodyTextIndent2 align=center style='text-align:center;text-indent:
0in'><span style='font-size:12.0pt'> </span></p>
<p class=MsoBodyTextIndent2 style='margin-left:.25in;text-indent:0in'><span
style='font-size:12.0pt'>The level of support that the PROVIDER can provided is
dependent upon the cooperation of RECIPIENT and the quantity of information
that RECIPIENT can provide. </span></p>
<p class=MsoBodyTextIndent2 style='margin-left:.25in;text-indent:0in'><span
style='font-size:12.0pt'> </span></p>
<p class=MsoBodyTextIndent2 style='margin-left:.25in;text-indent:0in'><span
style='font-size:12.0pt'>If the PROVIDER cannot reproduce a problem or if the
RECIPIENT cannot successfully gather adequate troubleshooting information, the
PROVIDER may need temporary login access on the RECIPIENT’s system to identify
and address the problem.</span></p>
<p class=MsoBodyTextIndent2 style='margin-left:.25in;text-indent:0in'><span
style='font-size:12.0pt'> </span></p>
<p class=MsoBodyTextIndent2 style='text-indent:0in'><b><span style='font-size:
12.0pt'>6. Recipient Responsibility</span></b></p>
<p class=MsoBodyTextIndent2 style='margin-left:.25in;text-indent:0in'><span
style='font-size:12.0pt'><br>
The RECIPIENT shall not distribute the SOFTWARE to any third party. The
RECIPIENT shall not make any modifications to the SOFTWARE, unless otherwise
allowed under the License Agreement. If RECIPIENT is allowed to make
modifications under such License Agreement, the PROVIDER shall not be
responsible for maintaining RECIPIENT modified portions of the SOFTWARE or for
maintaining portions of the SOFTWARE affected by RECIPIENT modified portions of
the SOFTWARE. Upon RECIPIENT’s prior written approval, corrections for
difficulties or defects traceable to the RECIPIENT’s errors or systems changes
shall be billed at the PROVIDER’s standard time and material charges.</span></p>
<p class=MsoBodyTextIndent2 style='text-indent:.25in'><span style='font-size:
12.0pt'> </span></p>
<p class=MsoBodyTextIndent2 style='margin-left:.25in;text-indent:-.25in'><b><span
style='font-size:12.0pt'>7. Right to Work Product<br>
<br>
</span></b><span style='font-size:12.0pt'>All error corrections, enhancements,
new releases, and any other work product created by the PROVIDER creator(s) in
connection with the support services provided under this Maintenance Agreement
(“Work Product”) are and shall remain the exclusive property of the PROVIDER or
the PROVIDER creator(s), regardless of whether the RECIPIENT, its employees, or
agents may have contributed to the conception, joined in its development, or
paid the PROVIDER for the development or use of the Work Product. Such Work
Product shall be considered SOFTWARE, and subject to the terms and conditions
contained herein and in the License Agreement.</span></p>
<p class=MsoBodyTextIndent2 style='margin-left:.25in;text-indent:0in'><b><span
style='font-size:12.0pt'> </span></b></p>
<p class=MsoBodyTextIndent2 style='text-indent:0in'><b><span style='font-size:
12.0pt'>8. General</span></b></p>
<p class=MsoBodyTextIndent2 style='text-indent:0in'><span style='font-size:
12.0pt'> </span></p>
<p class=MsoBodyTextIndent2 style='margin-left:0in'><span style='font-size:
12.0pt'>(a)<span style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-size:12.0pt'>Each party acknowledges that this
Maintenance Agreement is the complete and exclusive statement of the agreement
between the parties, which supersedes and merges all prior proposals,
understandings and all other agreement, oral and written, between the parties
relating to this Maintenance Agreement. This Maintenance Agreement may not be
modified or altered except by a written instrument duly executed by both
parties.</span></p>
<p class=MsoBodyTextIndent2 style='margin-left:0in'><span style='font-size:
12.0pt'>(b)<span style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-size:12.0pt'>This Maintenance Agreement and
performance hereunder shall be governed by and construed in accordance with the
laws of the State of Wisconsin without regard to its conflict of laws rules.</span></p>
<p class=MsoBodyTextIndent2 style='margin-left:0in'><span style='font-size:
12.0pt'>(c)<span style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-size:12.0pt'>If any provision of this
Maintenance Agreement shall be held to be invalid, illegal or unenforceable,
the validity, legality and enforceability of the remaining provisions shall in
no way be affected or impaired thereby.</span></p>
<p class=MsoBodyTextIndent2 style='margin-left:0in'><span style='font-size:
12.0pt'>(d)<span style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-size:12.0pt'>The RECIPIENT may not subcontract,
assign, or transfer its rights, duties or obligations under this Maintenance
Agreement to any person or entity, in whole or in part, without the prior
written consent of the PROVIDER.</span></p>
<p class=MsoBodyTextIndent2 style='margin-left:0in'><span style='font-size:
12.0pt'>(e)<span style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-size:12.0pt'>The waiver or failure of either
party to exercise in any respect any right provided for herein shall not be
deemed a waiver of any further right hereunder.</span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=MsoBodyTextIndent2 style='text-indent:0in'><span style='font-size:
12.0pt'>RECIPIENT ACKNOWLEDGES THAT END USER HAS READ THIS MAINTENANCE
AGREEMENT, UNDERSTANDS IT, AND AGREES TO BE LEGALLY BOUND BY IT.</span></p>
<p class=MsoBodyTextIndent2 style='text-indent:0in'><span style='font-size:
12.0pt'> </span></p>
<p class=MsoBodyTextIndent2 style='text-indent:0in'><span style='font-size:
12.0pt'> WHEREFORE, the parties have caused this Maintenance
Agreement to be executed by their duly authorized representatives.</span></p>
<p class=MsoBodyTextIndent2 style='text-indent:0in'><span style='font-size:
12.0pt'> </span></p>
<p class=MsoBodyTextIndent2 style='margin-left:3.0in;text-indent:-3.0in'><span
style='font-size:12.0pt'>_______________________________ THE BOARD OF
REGENTS OF</span></p>
<p class=MsoBodyTextIndent2 style='margin-left:3.0in;text-indent:3.0pt'><span
style='font-size:12.0pt'>THE UNIVERSITY OF WISCONSIN SYSTEM</span></p>
<p class=MsoBodyTextIndent2 style='text-indent:0in'><span style='font-size:
12.0pt'> </span></p>
<p class=MsoBodyTextIndent2 style='text-indent:0in'><span style='font-size:
12.0pt'>By: By:</span></p>
<p class=MsoBodyTextIndent2 style='text-indent:0in'><span style='font-size:
12.0pt'> </span></p>
<p class=MsoBodyTextIndent2 style='text-indent:0in'><span style='font-size:
12.0pt'>Title: Title:</span></p>
<p class=MsoBodyTextIndent2 style='text-indent:0in'><span style='font-size:
12.0pt'> </span></p>
<p class=MsoBodyTextIndent2 style='text-indent:0in'><span style='font-size:
12.0pt'>Date: Date:</span></p>
<p class=MsoBodyTextIndent2 style='text-indent:0in'><span style='font-size:
12.0pt'> </span></p>
<p class=MsoTitle><span style='font-size:14.0pt'>Supplement A</span></p>
<p class=Textbody> </p>
<p class=Textbody> </p>
<p class=Textbody><b><u><span style='font-size:12.0pt'>Coverage of Maintenance
Agreement</span></u></b></p>
<p class=Textbody><span style='font-size:12.0pt'> </span></p>
<p class=Textbody><span style='font-size:12.0pt'>The SOFTWARE covered by this
Maintenance Agreement is as follows:</span></p>
<p class=Textbody style='margin-left:.5in;text-indent:-.25in'><span
style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-size:12.0pt'>HTCondor versions available at URL
</span><a
href="http://htcondor.org/http:/research.cs.wisc.edu/htcondor/downloads/"><span
class=Internetlink><span style='font-size:12.0pt'>http://htcondor.org/
downloads/</span></span></a><span style='font-size:12.0pt'> and any future
versions offered by PROVIDER under the open source License Agreement at URL </span><a
href="http://htcondor.org/license.html"><span class=Internetlink><span
style='font-size:12.0pt'>http://htcondor.org/license.html</span></span></a><span
style='font-size:12.0pt'>. HTCondor is a distributed high throughput computing
environment.</span></p>
<p class=Textbody><span style='font-size:12.0pt'> </span></p>
<p class=Textbody><span style='font-size:12.0pt'>The manuals, handbooks, and
other written materials furnished by the PROVIDER for use with the SOFTWARE
(the “Documentation”) are:</span></p>
<p class=Textbody style='margin-left:.5in;text-indent:-.25in'><span
style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-size:12.0pt'>HTCondor Manual</span></p>
<p class=Textbody style='margin-left:.5in;text-indent:-.25in'><span
style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-size:12.0pt'>HTCondor Command Reference (Manual
Pages)</span></p>
<p class=MsoTitle align=left style='text-align:left'><span style='font-size:
12.0pt;text-decoration:none'> </span></p>
<p class=MsoTitle align=left style='text-align:left'><b><span style='font-size:
12.0pt'>Support Policy Descriptions</span></b></p>
<p class=MsoTitle align=left style='text-align:left'><span style='font-size:
12.0pt;text-decoration:none'> </span></p>
<p class=Standard><span style='font-size:12.0pt'>In accordance with the terms
of this Maintenance Agreement, the PROVIDER will furnish one or more of the
following support services (the “Services”) for the SOFTWARE. <i>Installation
and Basic Operation </i>support is required. The remaining available support
services can optionally be added for supplementary coverage.</span></p>
<p class=MsoBodyTextIndent2 style='margin-left:.25in;text-indent:0in'><span
style='font-size:12.0pt'> </span></p>
<h1><span style='font-size:12.0pt'>Support Policy #1: Installation and Basic
Operation (<i>Required)</i></span></h1>
<p class=Textbodyindent style='margin-left:0in;text-indent:0in'><span
style='font-size:12.0pt'>Support for the proper installation of the current
release of the SOFTWARE, and any subsequent patches or updates to the version,
on a pool of up to 25 heterogeneous servers. At this support level, the
PROVIDER will ensure that the RECIPIENT’s HTCondor installation passes the
HTCondor Test Suite. Furthermore, at this basic support level, the PROVIDER
will only support the default policy configuration (i.e. the default <i>condor_config</i>
files as initially supplied by the PROVIDER). Another option purchases 2
instances of Policy #1 to allow up to 75 heterogeneous servers.</span></p>
<p class=Textbodyindent><span style='font-size:12.0pt'> </span></p>
<p class=Textbodyindent style='margin-left:0in;text-indent:0in'><b><span
style='font-size:12.0pt'>Support Policy #2: Flock-wide Management and Policy
Customization <i>(Optional</i>)</span></b></p>
<p class=Textbodyindent style='margin-left:0in;text-indent:0in'><span
style='font-size:12.0pt'>Support for proper general management and HTCondor
policy customization at RECIPIENT’s site(s) consisting of up to three pools per
site containing a grand total of up to 500 heterogeneous servers. The PROVIDER
will ensure that the RECIPIENT’s HTCondor installation passes the HTCondor Test
Suite. Furthermore, the PROVIDER will provide support for RECIPIENT’s site(s)
that wish to customize HTCondor’s configuration by editing the <i>condor_config</i>
files in order to have HTCondor enforce local policy decisions. For example,
perhaps a site wants some machines in the pool to prioritize certain users or
applications, other machines to only execute HTCondor jobs during certain
times, and only specific long-running applications to checkpoint every 60
minutes. HTCondor is flexible and customizable; over 500 options can be
customized in the HTCondor configuration files in order to adapt to almost any
policy decision. </span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<h1><span style='font-size:12.0pt'>Support Policy #3: Application Development
Support (<i>Optional</i>)</span></h1>
<p class=Textbodyindent style='margin-left:0in;text-indent:0in'><span
style='font-size:12.0pt'>Support Policy #1 and #2 are aimed at assisting system
administrators responsible for the proper installation, management, and
customization of HTCondor. This support policy is aimed at the developer
responsible for ensuring the RECIPIENT’s applications work correctly when run
in the HTCondor environment. In addition to testing for proper operation with
the HTCondor Test Suite of applications, this optional policy provides support
if a Customer’s specific application encounters difficulty running inside of
the HTCondor execution environment. Troubleshooting assistance and log file
examination are included. In the event a Customer’s application uncovers a
previously undocumented limitation or bug in HTCondor, the PROVIDER will
provide a suitable work-around or patch to allow the application to run with
HTCondor. Consultation about designing a program to run in an opportunistic
environment is also provided. However, the PROVIDER is under no obligation to
re-write or otherwise edit portions of the Customer’s code. Up to five (5)
Customer applications will be supported.</span></p>
<p class=Textbodyindent style='margin-left:0in;text-indent:0in'><span
style='font-size:12.0pt'> </span></p>
<h1><span style='font-size:12.0pt'>Customized Project (<i>Optional</i>)</span></h1>
<p class=Textbodyindent style='margin-left:0in;text-indent:0in'><span
style='font-size:12.0pt'>At RECIPIENT’s request, the PROVIDER will consider
developing modifications or additions that materially change the utility,
efficiency, functional capability, or application of the SOFTWARE
(“Enhancements’) at such charge and on such schedule as the parties may
mutually agree in writing. One example would be to customize HTCondor in order
to transform it into a turn-key opportunistic high throughput environment for a
specific application.</span></p>
<p class=Textbodyindent style='margin-left:0in;text-indent:0in'><span
style='font-size:12.0pt'> </span></p>
<h3><span style='font-size:12.0pt'>Training <i>(Optional)</i></span></h3>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Textbodyindent style='margin-left:0in;text-indent:0in'><span
style='font-size:12.0pt'>The PROVIDER will provide ____ (____) standard
training sessions in the use of the SOFTWARE per Term or Renewal Term for up
to __________ (_____) of RECIPIENT’s personnel at such time and location as
the parties may mutually agree.</span></p>
<p class=Textbodyindent style='margin-left:0in;text-indent:0in'><span
style='font-size:12.0pt'> </span></p>
<p class=Textbodyindent style='margin-left:0in;text-indent:0in'><b><u><span
style='font-size:12.0pt'>“Hotline” Support for contacting the PROVIDER</span></u></b></p>
<p class=Textbodyindent style='margin-left:0in'><b><span style='font-size:12.0pt'> </span></b></p>
<p class=Textbodyindent style='margin-left:0in;text-indent:0in'><span
style='font-size:12.0pt'>The PROVIDER will provide the following communication
mechanisms for the RECIPIENT to use when asking for support:</span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Standard><b><span style='font-size:12.0pt'>(a) Telephone
Support.</span></b><span style='font-size:12.0pt'> PROVIDER shall maintain an
HTCondor telephone hotline during regular business hours (8:30 a.m. to 4:30
p.m. Monday-Friday CST) to assist RECIPIENT in reporting errors and in
providing first-line support in the use and operation of the SOFTWARE. <br>
<br>
</span></p>
<p class=Standard><b><span style='font-size:12.0pt'>(b) Internet Email.</span></b><span
style='font-size:12.0pt'> PROVIDER shall maintain an email address for the
express purpose of providing contracted HTCondor support. This special email
address shall be managed by “trouble ticket” software which tracks problem
progress on an incident by incident basis in order to ensure a timely
turn-around for the RECIPIENT.</span></p>
<p class=Standard> </p>
<h1><u><span style='font-size:12.0pt'>Limitations on Hot-line support</span></u></h1>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<h1><span style='font-size:12.0pt;font-weight:normal'>RECIPIENT agrees that its
point of contact for maintenance and support of the SOFTWARE will be limited to
two (2) designated employees of RECIPIENT at any one time, who will act as the
support liaison between the PROVIDER and RECIPIENT, and that hotline support
services for the SOFTWARE subject to this Maintenance Agreement will be
available to RECIPIENT through electronic mail communication or by telephone.
However, specifically for <i>Support Policy #3: Application Development Support</i>,
up to eight (8) designated RECIPIENT developers who are sufficiently familiar
with the application being supported may use hotline support services.</span></h1>
<p class=Textbodyindent style='margin-left:.75in'><span style='font-size:12.0pt'> </span></p>
<h1><u><span style='font-size:12.0pt'>Timeliness of Incident Resolution</span></u></h1>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Textbodyindent style='margin-left:0in;text-indent:0in'><span
style='font-size:12.0pt'>PROVIDER shall use reasonable effort to provide
modifications or additions to correct errors in the SOFTWARE reported by
RECIPIENT under the conditions described in Section 5, “RECIPIENT Support.”
Upon receipt of notice of an error, PROVIDER will assign a priority level as
determined by the RECIPIENT to the error according to the following criteria:</span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Standard style='margin-left:.5in'><b><span style='font-size:12.0pt'>Priority
A</span></b><span style='font-size:12.0pt'> – An error that results in the
SOFTWARE being substantially or completely nonfunctional or inoperative.</span></p>
<p class=Standard style='margin-left:1.5in'><span style='font-size:12.0pt'> </span></p>
<p class=Standard style='margin-left:.5in'><b><span style='font-size:12.0pt'>Priority
B</span></b><span style='font-size:12.0pt'> – An error that results in the
SOFTWARE operating or performing other than as represented in the
Documentation, but which does not have a material adverse impact on the
performance of the SOFTWARE.</span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Textbodyindent style='margin-left:0in;text-indent:0in'><span
style='font-size:12.0pt'>PROVIDER will make reasonable efforts to correct the
error or provide a work-around solution for each priority level and, if a
work-around is the immediate solution, will make reasonable efforts to provide
a final resolution of the error. Reasonable effort will be made to respond to
the incident within the following time frames after receiving notice and
sufficient information and support from the RECIPIENT:</span></p>
<p class=Textbody><span style='font-size:12.0pt'> </span></p>
<p class=Textbody><b><u><span style='font-size:12.0pt'>Priority Level</span></u></b><span
style='font-size:12.0pt'> <b><u>Work-Around</u></b> <b><u>If
Work-Around, Final Resolution</u></b></span></p>
<p class=Standard><span style='font-size:12.0pt'>A 2
business days 15 business days</span></p>
<p class=Standard><span style='font-size:12.0pt'>B 7
business days 30 business days</span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Standard><b><u><span style='font-size:12.0pt'>New Releases</span></u></b></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Textbodyindent style='margin-left:0in;text-indent:0in'><span
style='font-size:12.0pt'>The PROVIDER shall be responsible for providing
technical support and correcting errors for the most recent release of the
SOFTWARE provided to RECIPIENT; additionally, the PROVIDER shall continue to
support the two (2) immediately prior releases for a reasonable period, not to
exceed eighteen 18 months.</span></p>
<h1><span style='font-size:12.0pt;font-weight:normal'> </span></h1>
<h1><u><span style='font-size:12.0pt'>Fee Assessment</span></u></h1>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<div align=center>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=592
style='border-collapse:collapse'>
<tr style='page-break-inside:avoid'>
<td width=199 valign=top style='width:149.4pt;border-top:solid black 1.0pt;
border-left:solid black 1.0pt;border-bottom:none;border-right:none;
background:black;padding:0in 5.4pt 0in 5.4pt'>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><b><span style='font-size:12.0pt;color:white'> </span></b></p>
</td>
<td width=93 valign=top style='width:69.4pt;border:none;border-top:solid black 1.0pt;
background:black;padding:0in 5.4pt 0in 5.4pt'>
<h2 style='layout-grid-mode:char'><span style='font-size:12.0pt'>Annual Cost</span></h2>
</td>
<td width=100 valign=top style='width:74.65pt;border:none;border-top:solid black 1.0pt;
background:black;padding:0in 5.4pt 0in 5.4pt'>
<h2 style='layout-grid-mode:char'><span style='font-size:12.0pt'>Cost Per
Month</span></h2>
</td>
<td width=201 valign=top style='width:150.9pt;border-top:solid black 1.0pt;
border-left:none;border-bottom:none;border-right:solid black 1.0pt;
background:black;padding:0in 5.4pt 0in 5.4pt'>
<h2 style='layout-grid-mode:char'><span style='font-size:12.0pt'>Minimum
Length</span></h2>
<h2><span style='font-size:12.0pt'>of Agreement</span></h2>
</td>
</tr>
<tr style='page-break-inside:avoid'>
<td width=199 valign=top style='width:149.4pt;border:none;border-left:solid black 1.0pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=Standard style='layout-grid-mode:char'><span style='font-size:12.0pt'>Support
Policy #1: Installation and Basic Operation (Required)</span></p>
</td>
<td width=93 valign=top style='width:69.4pt;border:none;border-left:solid black 1.0pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><span style='font-size:12.0pt'>$2,950.00</span></p>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><span style='font-size:12.0pt'> </span></p>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><span style='font-size:12.0pt'> </span></p>
</td>
<td width=100 valign=top style='width:74.65pt;padding:0in 5.4pt 0in 5.4pt'>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><span style='font-size:12.0pt'>$245.84</span></p>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><span style='font-size:12.0pt'> </span></p>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><span style='font-size:12.0pt'> </span></p>
</td>
<td width=201 valign=top style='width:150.9pt;border:none;border-right:solid black 1.0pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><span style='font-size:12.0pt'>12 months</span></p>
</td>
</tr>
<tr style='page-break-inside:avoid'>
<td width=199 valign=top style='width:149.4pt;border:none;border-left:solid black 1.0pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=Standard style='layout-grid-mode:char'><span style='font-size:12.0pt'>Support
Policy #2: Flock-wide Management and Policy Customization (Optional)</span></p>
</td>
<td width=93 valign=top style='width:69.4pt;border:none;border-left:solid black 1.0pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><span style='font-size:12.0pt'>$14,790.00</span></p>
</td>
<td width=100 valign=top style='width:74.65pt;padding:0in 5.4pt 0in 5.4pt'>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><span style='font-size:12.0pt'>$1,232.50</span></p>
</td>
<td width=201 valign=top style='width:150.9pt;border:none;border-right:solid black 1.0pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><span style='font-size:12.0pt'>6 months</span></p>
</td>
</tr>
<tr style='page-break-inside:avoid'>
<td width=199 valign=top style='width:149.4pt;border:none;border-left:solid black 1.0pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=Standard style='layout-grid-mode:char'><span style='font-size:12.0pt'>Support
Policy #3: Application Development Support (Optional)</span></p>
</td>
<td width=93 valign=top style='width:69.4pt;border:none;border-left:solid black 1.0pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><span style='font-size:12.0pt'>$11,620.00</span></p>
</td>
<td width=100 valign=top style='width:74.65pt;padding:0in 5.4pt 0in 5.4pt'>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><span style='font-size:12.0pt'>$968.34</span></p>
</td>
<td width=201 valign=top style='width:150.9pt;border:none;border-right:solid black 1.0pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><span style='font-size:12.0pt'>6 months</span></p>
</td>
</tr>
<tr style='page-break-inside:avoid'>
<td width=199 valign=top style='width:149.4pt;border-top:none;border-left:
solid black 1.0pt;border-bottom:solid black 1.0pt;border-right:none;
padding:0in 5.4pt 0in 5.4pt'>
<p class=Textbodyindent style='margin-left:0in;text-indent:.05pt;layout-grid-mode:
char'><span style='font-size:12.0pt'>Customized Project or Training Sessions
(Optional)</span></p>
</td>
<td width=93 valign=top style='width:69.4pt;border-top:none;border-left:solid black 1.0pt;
border-bottom:solid black 1.0pt;border-right:none;padding:0in 5.4pt 0in 5.4pt'>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><span style='font-size:12.0pt'>Negotiable</span></p>
</td>
<td width=100 valign=top style='width:74.65pt;border:none;border-bottom:solid black 1.0pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><span style='font-size:12.0pt'>Negotiable</span></p>
</td>
<td width=201 valign=top style='width:150.9pt;border-top:none;border-left:
none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=Standard align=center style='text-align:center;layout-grid-mode:
char'><span style='font-size:12.0pt'>Negotiable</span></p>
</td>
</tr>
</table>
</div>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Standard><span style='font-size:12.0pt'>Policy or Policies Selected:
________________</span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Standard><span style='font-size:12.0pt'>Total Annual Maintenance Fee
for the Initial Term of this Maintenance Agreement:</span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Standard><span style='font-size:12.0pt'>__________________</span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
<p class=Standard><span style='font-size:12.0pt'>Commencement Date: The date
on which services under this Maintenance Agreement shall begin is _____________.</span></p>
<p class=Textbody><span style='font-size:12.0pt'> </span></p>
<p class=Textbody><span style='font-size:12.0pt'>The Initial Term and Renewal
Term of this Maintenance Agreement shall be:</span></p>
<p class=Textbody style='text-indent:.5in'><span style='font-size:12.0pt'>Initial
Term: ____________________________.</span></p>
<p class=Textbody style='text-indent:.5in'><span style='font-size:12.0pt'>Renewal
Term: __________________________.</span></p>
<p class=Textbody><span style='font-size:12.0pt'> </span></p>
<p class=Textbody><span style='font-size:12.0pt'>[For Policy 1, the Term and
Renewal Term will be one (1) year. For Policy 2 and 3, the Term and Renewal
Term will be at least six (6) months. ]</span></p>
<p class=Textbody><span style='font-size:12.0pt'> </span></p>
<p class=Standard><span style='font-size:12.0pt'> </span></p>
</div>
</body>
</html>