12.1.1

• Fixed an issue where push notification was not opening the app when tapped on latest Android OS versions

12.1.0

12.1.0

Release Date: 31-3-2022

🚀 Enhancements

• We've renamed some of our API methods. The term register has been replaced with login. As part of this change, we've also added success and failure callbacks to the updated login methods.
  This means that the following old register methods are now deprecated
         - registerUnidentifiedUser()
         - registerIdentifiedUser(registration)
         - updateUser(userAttributes)
  We've replaced them with
         - loginUnidentifiedUser(statusCallback)
         - loginIdentifiedUser(registration, statusCallback)
         - updateUser(userAttributes, statusCallback)

• Added support to connect to Intercom workspaces that are hosted on servers in our Australian region

NOTE

• The status callbacks are optional when invoking these methods using Kotlin as they already have a default implementation. We recommend calling these APIs using named parameters.
• The underlaying functionality behind these new methods remains the same as the deprecated ones, but now you can take optionally action on success or failure.
• These deprecated methods will still work, but will be removed in a future release. See our developer docs and our sample apps for further details on these API changes.

Check out release v12.0.0 for details about Intercom's great new Surveys feature

12.0.0

In v12.0.0 of the Intercom mobile SDK, we’re introducing Intercom Surveys — beautiful native in-product surveys to bring all your customer communication to one platform!!

📱 New feature: Intercom Surveys

👋🏼 Meet Intercom Surveys - Don’t just ask their opinion, act on it. Now, you can seamlessly capture and act on customer feedback and needs, all within Intercom. Intercom Surveys makes it quick and easy to create and send highly targeted, easily customisable in-product native survey - across web and mobile.

• Choose the relevant question type from multitude of question types available like rating scales (NPS, emoji, star), multiple-choice, dropdown and more
• Customise the colour of your survey’s background and buttons
• Target the right survey to the right audience at the right time
• Save survey responses as user attributes to drive follow up actions
• Add a customisable intro and thank you message
• Decide whether or not users should be able to dismiss the survey
• Encourage further user actions by inserting a call-to-action button in the thank you message with a link (external URL or deep link)
• Leverage email and mobile push as fallback channels if in-product doesn’t get you a response
• Many more ways to customise your survey — show or hide avatar of survey sender, format survey text and insert user or company attributes in text
• Use the power of Intercom platform — A/B testing and control groups, goal tracking, orchestrating surveys as a part of series, analysing and exporting results as CSV

👉 You will need to start a 14 day free trial or purchase the Surveys Add-On starting from $49 per month in order to set a survey live
👉 Upgrade to the latest version of the mobile SDK today to use the feature on mobile. No additional integration work required.

Learn more about Intercom Surveys

Intercom_Surveys_Hype_Final.mp4

0110_Surveys-ProductFeedback-Engage-1x1_0322.mp4

• 🇺🇦 We've added Ukrainian language support to the Android SDK

10.7.0

🚀 Enhancements

• We've added Suggested Articles to your Homescreen! Provide a better self-serve experience to your users by enabling them to answer their question before they reach out to a teammate.

10.6.1

• Fixed issue where app freezes when push notification is received.

10.6.0

• Introduced new messenger settings which will prevent the same user from having more than 1 open inbound conversation at any given time.

10.5.0

🚀 Enhancements

• Added support for European Data Hosting.

European data hosting is now available to new customers – if you're interested in signing up, reach out to our Sales team via the Intercom Messenger. Read more about European data hosting on our blog.

• Improvements to Articles in search, and ability to start conversations beyond home screen
• Improvements for RTL (Right to Left languages) on the homescreen
• Added Jetpack Compose dependencies

🐛 Bug Fixes

• Fixed the issue where reactions don’t show up in Posts

10.4.2

• Added the ability to upload a video to a conversation
• Fixed an issue with push notifications on Android 12
• Improved accuracy of inbound custom bot triggering (particularly ones using time based predicates)

10.4.1

• Fixed an issue where the homescreen was not close-able after accessibility changes

10.4.0

• A number of improvements for accessibility features in the Messenger, with more coming in future updates.