Some key points about outsourcing

    Business Efficiency – This approach is used where the goal is to maintain existing processes and service performance, while cutting costs.
    Business Enhancement – This approach builds on the efficiency option but adds the goal of improving services through process improvements, reengineering, new technologies, etc.
    Business Transformation – This approach extends well beyond the efficiency and enhancement options. Here the focus is making step-change improvements in business performance through fundamental changes in the way the business operates.