Skip to content

Latest commit

 

History

History
executable file
·
85 lines (72 loc) · 2.27 KB

PITCHME.md

File metadata and controls

executable file
·
85 lines (72 loc) · 2.27 KB

Order.Me

Tired of taking Food Orders on paper. Use @colororange!!

@title[Overview]

@snap[west span-50]

What they usually do?

Waiter -> takes order on paper -> Chef @snapend @snap[east span-50] Image of Bill book @snapend

@title[Freshdesk] @snap[west span-50]

Using Freshdesk as a Supply Chain

This Supply Chain is similar to the Ticket workflow in Freshdesk. @snapend @snap[east span-50] Image of Freshdesk @snapend

@title[Customization]

@snap[west span-50]

What we can't do with Freshdesk, we can with Apps

Building a whole new website or customizing the product in-house is costly.

@snapend @snap[east span-50] Image of Bill book @snapend

@title[Marketplace Apps]

@snap[west span-40]

Apps to the rescue

Full page Apps are like a Mask for the product. @colororange is one such example.

@snapend @snap[east span-60] Order.Me @snapend

@title[Scope] Image of Vision

@title[App Routes] How we did it? @ul

  • Selector Page : To select the user - Visitor or Chef.
  • Visitor Login Page : Signup/Login page for Visitor.
  • Menu Page: Visitor can select items and place the order.
  • Tracker Page: Visitor can track status of the orders.
  • Owner Page: Chef can view the orders placed. @ulend

@title[Product Features used]

Product functionalities used @ul

  • V2 APIs to create/update user and ticket, filter ticket by agent/requester.
  • Dispatcher to auto-assign ticket to a group & an agent.
  • Custom Ticket Statuses to match the business requirement. @ulend

@title[Platform Features used]

Developer platform features used @ul

  • Custom Installation page for collecting company information.
  • 'Full_page_app' placeholder as the website.
  • Few Data APIs (loggedInUser, domainName, etc.,).
  • Request API to create/update tickets and contacts.
  • Data persistence to store the user mapping and the order details. @ulend

@title[Thank note] Special thanks to Raghuram Periaswamy and Asif Ahmed!!!