Skip to content

Latest commit

 

History

History
444 lines (357 loc) · 51.7 KB

README.md

File metadata and controls

444 lines (357 loc) · 51.7 KB
Raw

Marshall Rosenberg - Nonviolent Communication - Study Companion

NVC Instruction Self-Guide

We live in a world in which violence has become more and more accepted as the norm. It’s all around us. From wars between nations to crime on the street, and even imposing on our everyday existence, violence manifests itself both explicitly and implicitly. Yet for many people, the very idea of violence seems foreign. They are not involved in physical confrontations or abuses, and thus they believe that violence is not present. But the reality is that whenever we become disconnected from our compassionate nature, whenever our hearts are not devoid of hatred in all of its forms, we have a tendency to act in ways that can cause pain for everyone in our lives, including ourselves.

Nonviolence, then, does not refer to the mere absence of physical harm. It is a way of life that takes its lead from a compassionate and connected heart, and can guide us toward a more complete and happy way of being. As Mahatma Gandhi said, “Nonviolence is not a garment to be put on and off at will. Its seat is in the heart, and it must be an inseparable part of our very being.” It is a practice rooted in understanding, in living honestly, and in acting empathically with all beings. Of course this starts with the self. We must first understand and act empathically towards ourselves in order to impact the world in wonderful and compassionate ways. This means cultivating nonviolence in every action and being present to our own needs and feelings in each and every moment.

Nonviolent Communication - wikipedia

NVC aims to support change on three interconnected levels: within self, between others, and within groups and social systems. NVC is taught as a process of interpersonal communication designed to improve compassionate connection to others. Practitioners also emphasize that it can have many beneficial "side effects" as a spiritual practice, as a set of values, as parenting best practices, as a tool for social change, as a mediation tool, as an educational orientation, and as a worldview.

TOC

Marshall Rosenberg

  • Meet Marshall Rosenberg

    Growing up in a turbulent Detroit neighborhood, Dr. Rosenberg developed a keen interest in new forms of communication that would provide peaceful alternatives to the violence he encountered. His interest led to a doctorate in clinical psychology from the University of Wisconsin in 1961, where he studied under Carl Rogers. His subsequent life experience and study of comparative religion motivated him to develop the Nonviolent Communication (NVC) process.

    Dr. Rosenberg first used the NVC process in federally funded school integration projects to provide mediation and communication skills training during the 1960s. The Center for Nonviolent Communication, which he founded in 1984, now has hundreds of certified NVC trainers and supporters teaching NVC in more than 35 countries around the globe.

  • Marhsall Rosenberg - wikipedia
  • The Language of Nonviolence - Interview

Introductory

Assumptions and Intentions

Assumptions

  • All human beings share the same needs
  • All actions are attempts to meet needs
  • Feelings point to needs being met or unmet
  • The most direct path to peace is through self-connection
  • Choice is internal
  • All human beings have the capacity for compassion
  • Human beings enjoy giving
  • Human beings meet needs through interdependent relationships
  • Our world offers abundant resources for meeting needs
  • Human beings change

Intentions when practicing NVC

Open-Hearted Living
  • Self-compassion
  • Expressing from the heart
  • Receiving with compassion
  • Prioritizing connection
  • Beyond “right” and “wrong”
Choice, Responsibility, Peace
  • Taking responsibility for our feelings
  • Taking responsibility for our actions
  • Living in peace with unmet needs
  • Increasing capacity for meeting needs
  • Increasing capacity for meeting the present moment
Sharing Power (Partnership)
  • Caring fully for everyone’s needs
  • Increasing capacity for needs-based sharing of resources
  • Protective use of force

The Book

Chapter 1 - NVC: Language of Life

Nonviolent Communication: A Language of Life

NVC is founded on language and communication skills that strengthen our ability to remain human, even under trying conditions. It contains nothing new; all that has been integrated into NVC has been known for centuries. The intent is to remind us about what we already know—about how we humans were meant to relate to one another—and to assist us in living in a way that concretely manifests this knowledge.

NVC guides us in reframing how we express ourselves and hear others. Instead of habitual, automatic reactions, our words become conscious responses based firmly on awareness of what we are perceiving, feeling, and wanting. We are led to express ourselves with honesty and clarity, while simultaneously paying others a respectful and empathic attention. In any exchange, we come to hear our own deeper needs and those of others. NVC trains us to observe carefully, and to be able to specify behaviors and conditions that are affecting us. We learn to identify and clearly articulate what we are concretely wanting in any given situation. The form is simple, yet powerfully transformative.

NVC Model

4 Steps

Nonviolent Communication (NVC) is a simple method for clear, empathic communication consisting of four steps: Stating observations, then feelings, then needs, then requests. NVC aims to find a way for all present to get what really matters to them without the use of guilt, humiliation, shame. It is useful for resolving conflicts, connecting with others, and living in a way that is conscious, present, and attuned to the genuine, living needs of yourself and others

1. Observations

State the observations that are leading you to feel the need to say something. These should be purely factual observations, with no component of judgment or evaluation.

2. Feelings

State the feeling that the observation is triggering in you. Or, guess what the other person is feeling, and ask. Naming the emotion, without moral judgment, enables you to connect in a spirit of mutual respect and cooperation. Perform this step with the aim of accurately identifying the feeling that you or the other person are experiencing in that moment, not with the aim of shaming them for their feeling or otherwise trying to prevent them from feeling as they do.

3. Needs

State the need that is the cause of that feeling. Or, guess the need that caused the feeling in the other person, and ask. When our needs are met, we have happy, positive feelings; when they are not met, we have negative feelings. By tuning into the feeling, you can often find the underlying need. Stating the need, without morally judging it, gives you both clarity about what is alive in you or the other person in that moment.

4. Requests

Make a concrete request for action to meet the need just identified. Ask clearly and specifically for what you want right now, rather than hinting or stating only what you don't want.

Feelings Inventory

Feelings when your needs are satisfied

  • AFFECTIONATE: compassionate, friendly, loving, open hearted, sympathetic, tender, warm
  • ENGAGED: absorbed, alert, curious, engrossed, enchanted, entranced, fascinated, interested, intrigued, involved, spellbound, stimulated
  • HOPEFUL: expectant, encouraged, optimistic
  • CONFIDENT: empowered, open, proud, safe, secure
  • EXCITED: amazed, animated, ardent, aroused, astonished, dazzled, eager, energetic, enthusiastic, giddy, invigorated, lively, passionate, surprised, vibrant
  • GRATEFUL: appreciative, moved, thankful, touched
  • INSPIRED: amazed, awed, wonder
  • JOYFUL: amused, delighted, glad, happy, jubilant, pleased, tickled
  • EXHILARATED: blissful, ecstatic, elated, enthralled, exuberant, radiant, rapturous, thrilled
  • PEACEFUL: calm, clear headed, comfortable, centered, content, equanimous, fulfilled, mellow, quiet, relaxed, relieved, satisfied, serene, still, tranquil, trusting
  • REFRESHED: enlivened, rejuvenated, renewed, rested, restored, revived

Feelings when your needs are not satisfied

  • AFRAID: apprehensive, dread, foreboding, frightened, mistrustful, panicked, petrified, scared, suspicious, terrified, wary, worried
  • ANNOYED: aggravated, dismayed, disgruntled, displeased, exasperated, frustrated, impatient, irritated, irked
  • ANGRY: enraged, furious, incensed, indignant, irate, livid, outraged, resentful
  • AVERSION: animosity, appalled, contempt, disgusted, dislike, hate, horrified, hostile, repulsed
  • CONFUSED: ambivalent, baffled, bewildered, dazed, hesitant, lost, mystified, perplexed, puzzled, torn
  • DISCONNECTED: alienated, aloof, apathetic, bored, cold, detached, distant, distracted, indifferent, numb, removed, uninterested, withdrawn
  • DISQUIET: agitated, alarmed, discombobulated, disconcerted, disturbed, perturbed, rattled, restless, shocked, startled, surprised, troubled, turbulent, turmoil, uncomfortable, uneasy, unnerved, unsettled, upset
  • EMBARRASSED: ashamed, chagrined, flustered, guilty, mortified, self-conscious
  • FATIGUE: beat, burnt out, depleted, exhausted, lethargic, listless, sleepy, tired, weary, worn out
  • PAIN: agony, anguished, bereaved, devastated, grief, heartbroken, hurt, lonely, miserable, regretful, remorseful
  • SAD: depressed, dejected, despair, despondent, disappointed, discouraged, disheartened, forlorn, gloomy, heavy hearted, hopeless, melancholy, unhappy, wretched
  • TENSE: anxious, cranky, distressed, distraught, edgy, fidgety, frazzled, irritable, jittery, nervous, overwhelmed, restless, stressed out
  • VULNERABLE: fragile, guarded, helpless, insecure, leery, reserved, sensitive, shaky
  • YEARNING: envious, jealous, longing, nostalgic, pining, wistful

Human Needs and Human-scale Development

  • Universal Human Needs
  • cnvc - Needs Inventory
  • Max-Neef Model of Human-Scale Development - p2pfoundation wiki

    Max-Neef classifies the fundamental human needs as: subsistence, protection, affection, understanding, participation, recreation (in the sense of leisure, time to reflect, or idleness), creation, identity and freedom. Needs are also defined according to the existential categories of being, having, doing and interacting, and from these dimensions, a 36 cell matrix is developed which can be filled with examples of satisfiers for those needs.

Fundamental Human Needs Being (qualities) Having (things) Doing (actions) Interacting (settings)
Subsistence physical and mental health food, shelter work feed, clothe, rest, work living environment, social setting
Protection care, adaptability, autonomy social security, health systems, work co-operate, plan, take care of, help social environment, dwelling
Affection respect, sense of humour, generosity, sensuality friendships, family, relationships with nature share, take care of, make love, express emotions privacy, intimate spaces of togetherness
Understanding critical capacity, curiosity, intuition literature, teachers, policies educational analyse, study, meditate, investigate
Participation receptiveness, dedication, sense of humour responsibilities, duties, work, rights cooperate, dissent, express opinions associations, parties, churches, neighbourhoods
Leisure imagination, tranquillity, spontaneity games, parties, peace of mind day-dream, remember, relax, have fun landscapes, intimate spaces, places to be alone
Creation imagination, boldness, inventiveness, curiosity abilities, skills, work, techniques invent, build, design, work, compose, interpret spaces for expression, workshops, audiences
Identity sense of belonging, self-esteem, consistency language, religions, work, customs, values, norms get to know oneself, grow, commit oneself places one
Freedom autonomy, passion, self-esteem, open-mindedness equal rights dissent, choose, run risks, develop awareness anywhere

Resources

Online Practice and Virtual Training

Practice Prep

  • The Exercise – Shifting Toward Compassion By Thom Bond

    Even though this is an online exercise, you still need a pen or pencil and a piece of paper with a blank side. I created this exercise so people can have what I call a "Shift". By that I mean experience a "shift" in what you are thinking about and a shift in how you feel. To understand "shift," I have found it helpful to imagine a line like the one below labeled "Connection Continuum". On one end is rage, disconnect and violence... on the other is compassion, connection and peace. In any given moment we are all somewhere on this line (many or most of us in the middle somewhere).

  • Nonviolent Communication Companion Workbook 2nd Edition

    Learning Nonviolent Communication (NVC) has often been equated with learning a whole new language. The NVC Companion Workbook helps you put these powerful, effective communication skills into practice with chapter-by-chapter study of Rosenberg's cornerstone text,NVC: A Language of Life.

Marshall Rosenberg NVC Presentations - Audio\Video

Podcasts

  • Connecting Across Differences - itunes

    Connecting Across Differences is a podcast by Dian Killian, Ph.D. of Work Collaboratively about having greater empathy for yourself and others, and how to hear others more deeply and make sure that you’ve been heard. Episodes are available on iTunes and you can also find a complete list here.

    • Episode 1: Making Observations

      In the first episode, Dian focuses on key principles from her book, Urban Empathy, that can make a difference for you in your life and in your relationships. Urban Empathy is a book of illustrated actual verbatim stories set in New York City that show how outcomes can be radically different when we learn to listen deeply to others.

    • Episode 2: The Four Steps of Collaborative (Nonviolent) Communication
      1. Observation – exactly what you heard the person say or what you saw them do
      2. Feelings – noticing what you’re feeling or what the other person is feeling, free of judgment.
      3. Needs – noticing what your needs are and what the other person’s needs are, free of strategy.
      4. Requests–connection requests (checking in) and/or strategy requests that are clear/concrete, positive, doable and free of demand
    • Episode 3: Practicing Self Empathy
    • Episode 4: Making Requests
    • Episode 5: Connection Requests
    • Episode 6: Strategy Requests
  • The Art of NVC

    This Podcast is dedicated to sharing, learning, and discovering the fundamentals of Nonviolent Communication based on what I have learned from Marshall Rosenberg's classic book "Nonviolent Communication" and many of his videos. It is my intention to share what I have learned and to help those who truly want to become better communicators to avoid some of the common mistakes I see over and over when people attempt to practice NVC. It is truly an amazingly powerful way of speaking and being and I am excited to go on this journey with you.

  • NVCPractice - This is an archive of NVC-influenced conversations.
  • Compassionate Communication
    • An Introduction to Compassionate Communication

      This opening episode will give listeners an introduction to the powerful tools of Compassionate Communication. Joining Scott will be some of his friends and clients, sharing their stories of how these tools have transformed their lives. Each individual's success story will be connected to at least one specific principle of Compassionate Communication (aka: Nonviolent Communication). Joining Scott will be Katrina Vaillaincourt, a single mother who has used these tools to support her relationships with her ex-husband and her 11-year-old son. Visit www.LoveCoachScott.com for free worksheets.

  • PEACE TALKS: NONVIOLENT COMMUNICATION WITH MARSHALL ROSENBERG (KUNM Airdate: 2/24/06)

    This time on Peace Talks, Nonviolent Communication (NVC) with Marshall Rosenberg. NVC is a verbal technology for exchanging information and resolving differences peacefully. Marshall Rosenberg, who founded the NVC technique is captured before a live Albuquerque audience talking about how this communication style helps to resolve conflict. He also helps members of the studio audience develop solutions to conflict scenarios using the principles of Nonviolent Communication. Co hosts: Paul Ingles and Suzanne Kryder.

Articles

Research and Literature

Jackal and Giraffe Language

  • Compassionate Communication by Marshall B. Rosenberg, Ph.D.

    At an early age, most of us were taught to speak and think Jackal. This language is from the head. It is a way of mentally classifying people into varying shades of good and bad, right and wrong. Ultimately it provokes defensiveness, resistance and counterattack. Giraffe bids us to speak from the heart, to talk about what is going on for us - without judging others. In this idiom, you give people an opportunity to say yes, although you respect no for an answer. Giraffe is a language of requests; Jackal is a language of demands.

  • Giraffe Language: Changing Learned Communication Patterns

    Giraffe Language is interpersonal communication divided into two fundamental genres: “jackal” and “giraffe.” From infancy our culture teaches us to speak “jackal,” a language of demands that provoke defensiveness, resistance and counterattack. “giraffe,” on the other hand, is the language of requests that allows us to communicate with others in respectful, compassionate ways. Why giraffe? Because giraffes have the largest hearts of all land animals (up to 40 lbs!). Jackals, due to their low proximity to the ground, tend to see just what’s under their noses. Jackal language symbolizes short-sighted, self-protecting, limited communication.

  • Non-violent communication: are you a jackal or a giraffe?

    I’ve recently watched a quite lengthy but fun presentation by psychologist Marshall Rosenberg on non-violent communication. I highly recommend it: that man’s a stand-up comedian. Rosenberg coined the terms giraffe and jackal language in interpersonal communication, where the former is the language of the heart, the giraffe being the animal with the largest heart (up to 40 lbs), while the latter is a language of criticism and demands that only triggers counterattack and defensiveness. He describes an easy six-step approach to having productive communication as a giraffe in conflictual situations that I’ll try to do justice to.

  • “GIRAFFE LANGUAGE” AND “JACKAL LANGUAGE”: A STUDY OF TWO OPPOSITE COMMUNICATION RITUALS - Jurnal Komunikasi Malaysian Journal of Communication

    This paper refers to the “giraffe language” and “jackal language”, which allude to the “non-violent communication” concept according to Marshall B. Rosenberg. The two languages being discussed describe two different types of rhetoric and, at the same time, two opposite communication/social rituals used by people in their everyday life and also in the mass media, and omnipresent in the advertisement. The paper tries to draw attention that contemporary media is based on “jackal language” (often strongly rooted in our culture and mentality) being a language of violence, blocking empathy and stimulating conflicts and tension in interpersonal communication and relationships). Unfortunately media makes a tremendous impact on the customers (especially on young people).This paper aims to propagate and encourage using the “giraffe language” described as the language of love, understanding and clemency. The ‘giraffe language’ encourages constructive, matter-of-fact and unbiased communication. A long giraffe’s neck became its symbol - a metaphor of perfect (objectivity) communication.

  • Learning to speak Giraffe - Nonviolent Communication in action

Works Authored by Marshall Rosenberg

  • NVC0312 – NVC: A Language of Life
  • NVC0302 – Life-Enriching Education
  • NVC0316 – Teaching Children Compassionately
  • NVC144R – Raising Children Compassionately
  • NVC0311 – Getting Past the Pain Between US
  • NVC0503 – Speak Peace in a World of Conflict
  • NVC0507 – The Surprising Purpose of Anger
  • NVC0505 – Being Me Loving You
  • NVC0310 – The Heart of Social Change
  • NVC0315 – We Can Work It Out
  • NVC0408 – Practical Spirituality
  • NVC101 – A Model for NVC
  • NVC102 – Duck Tales and Jackal Taming Hints
  • NVC129 – Marshall Live!: 3 Workshops on NVC
  • NVC0401 – Live Compassionately Songbook
  • NVC143 – Compassionate Communication Songbook
  • NVC0319 – Como Criar a Nuestros Hijos de Manera Compasiva
  • NVC159 – Las Bases Espirituales de la CNV
  • NVC0604 – Communicacion No Violenta
  • NVC108 – Connecting Compassionately (audio tapes)
  • NVC109 – Intro to a Model for NVC (audio tapes)
  • NVC110 – Marshall's Music 1 (audio tapes)
  • NVC111 – Marshall's Music 2 (audio tapes)
  • NVC135 – Expressing and Receiving Anger Compassionately (audio tapes)
  • NVC141 – NVC for Educators (audio tapes)
  • NVC142 – A Heart to Heart Talk (audio tapes)
  • NVC146 – Giraffe Fuel for Life (audio CD)
  • NVC147 – Needs And Empathy (audio CD)
  • NVC148 – Intimate Relationships (audio CD)
  • NVC149 – Live Compassionately (audio CD)
  • NVC0308 – Creating a Life-Serving System Within Oneself (audio CD)
  • NVC0309 – Experiencing Needs as a Gift (audio CD)
  • NVC0306 – Speaking Peace (audio CD)
  • NVC0402 – NVC: Create Your Life, Relationships and World in Harmony ... (audio CD)
  • NVC0603 – NVC Training Course (audio CD)
  • NVC0510 – The Power We Have to Create the World of Our Choosing (audio CD)
  • NVC132/NVC140 – NVC: A Language of the Heart (video tape)
  • NVC117/NVC136 – Resolving Conflicts with Children and Adults (video tape)
  • NVC157/NVC158 – Basics of NVC (video tape)
  • NVC152/NVC153 – Making Life Wonderful (video tape)
  • NVC0404 – Basics of NVC (DVD)
  • NVC0511 – Making Life Wonderful (DVD)
  • NVC0300 – Quick Cards: Process of NVC, Basics Needs, Feelings

(from certified trainer agreement)

Other

  • Emotional Competency - Study Guide

    Emotional competency is an important skill that can provide several benefits throughout many aspects of your life. It can increase the satisfaction you have with relationships while it increases your gratification and contentment with the many simple events in your life. It can give you greater insight and help you better understand the motives and actions of yourself and others.

    You can free yourself from anger, hate, resentment, vengeance, and other destructive emotions that cause hurt and pain. You can feel relief and enjoy greater peace-of-mind, autonomy, intimacy, dignity, competence, and wisdom as you engage more deeply with others. Increasing your tolerance and compassion can lead to an authentic optimism and a well-founded confidence, based on your better understanding and interpretation of what-is.

  • Atlas of Emotions
  • Empathy Training Design Project - Project Development and Work Website

    Our Challenge: How might we design and build a Culture of Empathy training?

Miki Kasthan

Mindful Approach to Nonviolent Communication

  • Say What You Mean by Oren Jay Sofer

    How to speak and listen more effectively--to communicate mindfully and improve all relationships--based on the author's unique synthesis of mindfulness practice combined with the principles of Nonviolent Communication.

  • Oren Jay Sofer - Youtube Channel
  • Ep. 37: Oren Jay Sofer — How to Improve Your Relationships with Better Communication

    Do you ever feel like you and someone else—a romantic partner, family member, friend, co-worker, or someone else—just aren't hearing each other? Our relationships will never be better than the quality of our communication. My guest this week is Oren Jay Sofer, who is passionate about helping people to improve their communication abilities through what he describes as a mindful approach to Nonviolent Communication.

  • Ep. 86 - Oren Jay Sofer - Metta Hour with Sharon Salzberg

    Oren Jay Sofer is a member of the Spirit Rock Teacher’s Council, a Certified Trainer of Nonviolent Communication, and a Somatic Experiencing Practitioner for healing trauma. His first book, “Say What You Mean” comes out in December 2018. In this conversation, Sharon and Oren discuss how Oren came to the path of meditation practice, and his time spent in the East. They also discuss the many nuances of effective communication both related to mindfulness practice, somatic healing, and the application of non-violent communication. The conversation closes with Oren leading a short guided meditation. For more information, visit orenjaysofer.com.

Richard Layard

  • A Generous-Hearted Life - Alan Wheatley profiles Richard Layard, who believes the basic purpose of economics is the maximization of happiness and well-being

    as Layard sees it, along the way economics partly lost sight of this original purpose. The maximization of utility, or happiness, became conflated with the maximization of consumption and then with income and GDP. Layard’s contribution, along with that of other economists, including Andrew Oswald of Warwick University, is to have helped reassert the importance of factors other than income in determining happiness.

    “To understand how the economy actually affects our well-being, we have to use psychology as well as economics,” was how Layard put it in one of a trio of lectures he gave on the topic at the LSE in 2003. GDP, he added, was a “hopeless measure of welfare.” Those lectures were the germ of a best-selling book published in 2005, Happiness: Lessons from a New Science, in which he argued that seven major factors affect how happy we are, defined as enjoying life and feeling wonderful: our family relationships, financial situation, work, community and friends, health, personal freedom, and personal values.

  • 'happiness tsar', Richard Layard, thinks he knows why we're all so miserable

    Layard is quietly effecting a revolution in this miserable, materialistic, overworked country. A Labour peer since 2000, he has been able to influence first Blair's administration and then Brown's into making his happiness agenda government policy. His calls for cognitive behavioural therapy (CBT), for school lessons in emotional intelligence, and other allegedly happiness-causing reforms have been greeted warmly by education secretary Ed Balls, health secretary Alan Johnson, the health guideline-setting National Institute for Clinical Excellence and by local authorities up and down the country. Layard is founder director of the Centre for Economic Performance at the London School of Economics, and runs its Well-Being programme. He speaks cheerfully of how the word "well-being" now figures in job titles at government departments, how the new government policy includes commitments to well-being, how the Office for National Statistics is developing the measurement of well-being, how Ed Balls's Social and Emotional Aspects of Learning programme is devoted to making secondary school children focused on well-being. For Layard, you see, well-being is just another way of saying happiness.

  • Action for Happiness

Non-Defensive Communication

  • The Institute for Powerful Non-Defensive Communication

    Many people have shared that they feel an overwhelming sense of grief, fear, anxiety and/or anger in response to the magnitude of the issues we face in our increasingly divided nation. Life-long friendships have been broken and family members have become alienated from each other. We want to do everything in our power to offer support to our community of friends and website visitors. Our family hopes that what we're offering on our website and through our products will add to your skills in speaking with both honesty and compassion with coworkers, friends, and family.

  • NONVIOLENT AND NON-DEFENSIVE COMMUNICATION

    Another theorist in this arena, Sharon Strand Ellison, the director of the Institute for Powerful Non-Defensive Communication (NDC), expresses some of the same ideas as Marshall. Ellison’s view is that most of our current communication structure reinforces prejudice and stereotypes and assumes that “the other” in any communication is the enemy. As she started doing research into the definitions of some basic communication terms, she discovered that there are a lot of war analogies used. Ms. Ellison shows that people make rampant use of predications, statements, and questions to attack, blame, sabotage, and justify in our communications with others.

Center for Non-Violent Communication

  • About the Center for Nonviolent Communication

    The Center for Nonviolent Communication (CNVC) is a global organization that supports the learning and sharing of Nonviolent Communication (NVC), and helps people peacefully and effectively resolve conflicts in personal, organizational, and political settings.

    CNVC is a steward of the integrity of the NVC process and a nexus point of NVC-related information and resources, including training, conflict resolution, projects and organizational consulting services. CNVC’s mission is to contribute to more sustainable, compassionate, and “life-serving” human relations in the realms of personal change, interpersonal relationship and in social systems and structures, such as business/economics, education, justice, healthcare, and peace-keeping. NVC work is being done in over 65 countries and growing, touching the lives of hundreds of thousands of people around the world

cnvc.org/legal

All of the material on our website is available for public use. It can be downloaded reprinted and distributed freely. We request that you include at the bottom:

The Center for Nonviolent CommunicationSM 9301 Indian School Rd NE Suite 204 Albuquerque, NM 87112-2861 USA Tel: +1.505.244.4041 | Fax: +1.505.247.0414 | US Only: 800 255 7696

"We share our material freely and we appreciate donations. A contribution that reflects your appreciation of what we offer and the value you receive will be used to further the development and distribution of Nonviolent Communicationsm. We hope that you will find enough value to want to support the work we are doing and those of us doing it. There is however no obligation regardless of how many copies you print or distribute unless you are using the information for profit. If you would like to use this information for profit, please contact us regarding licensing the material."