[BUG] Unable to open RemoteAccess console to XClarity Server

[agrare]

Opening a remote_control console [ref] is failing with an Unexpected Content-Type header [ref]

The supported Content-Types are 'application/*json', 'application/x-java-jnlp-file', based on the response headers we are seeing: "Content-Type"=>"text/plain;charset=iso-8859-1" with a body that is a valid JSON object: "{\"url\":\"https:\\/\\/X.X.X.X\\/#\\/login?user=REDACTED&password=REDACTED&context=remote&mode=single\"}"

Is the API response incorrect or is XClarity assuming that Content-Type: text/plain should be treated as JSON?

[agrare]

cc @prabhosa

[sigbjornaib]

As requested by IBM Support: the version of LXCA in use is 4.0.14.

[agrare]

Thanks @sigbjornaib do you happen to know what version this started failing on?

[sigbjornaib]

No unfortunately I do not. We noticed it when upgrading from RH CF to IBM IM, but an upgrade of LXCA happened during the same timeframe. The engineer responsible for LXCA is currently on vacation, but I do believe we did a major LXCA upgrade to version 4 to support the XCC version 2 in new hardware.

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@prabhosa @light-pedals

[sigbjornaib]

Any update on this matter? We have end users asking why this is broken and is unable to perform their duties.
@prabhosa ? @light-pedals ?

[sigbjornaib]

Any update on this matter?