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Telephone field in customer account does not validate #39395

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marctbb opened this issue Nov 22, 2024 · 9 comments · May be fixed by #39412
Open
1 of 5 tasks

Telephone field in customer account does not validate #39395

marctbb opened this issue Nov 22, 2024 · 9 comments · May be fixed by #39412
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@magentoabu
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Area: Account Component: Ui Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Reported on 2.4.7-p3 Indicates original Magento version for the Issue report. Reported on 2.4.7 Indicates original Magento version for the Issue report. Reproduced on 2.4.x The issue has been reproduced on latest 2.4-develop branch

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@marctbb
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marctbb commented Nov 22, 2024

Preconditions and environment

Magento 2 versions tested:

  • 2.4.6-p4 (with the default Blank theme).
  • 2.4.7 (also tested with the default Blank theme).

Configuration:

  • Stores > Configuration > Customers > Customer Configuration > Show Telephone: Set to Required.

Issue observed in both environments and themes.

Steps to reproduce

  1. Go to My Account as a logged-in customer.
  2. Attempt to Add or Edit the telephone field under account details.
  3. Enter invalid input, such as text or symbols (e.g., "abc123" or "!@#").
  4. Save the changes.

Expected result

  • The telephone field in the My Account section should validate input to ensure it is a valid phone number (e.g., digits only, proper phone format).
  • Invalid input should trigger an error message and prevent saving.

Actual result

  • The telephone field in My Account allows invalid input (e.g., text or symbols) without validation.
  • In the checkout, when retrieving customer details from the account, the invalid phone number causes errors during the shipping process.
  • For example, UPS shipping fails to process the order due to incorrect phone number format.

Additional information

  • Video evidence of the issue is attached for reference.
  • The issue occurs regardless of the Magento version (tested on 2.4.6-p4 and 2.4.7) or theme used (Blank theme).
  • This inconsistency between the My Account section and Checkout makes it critical, as incorrect phone numbers lead to shipping failures.
phone_validation.mp4

Release note

No response

Triage and priority

  • Severity: S0 - Affects critical data or functionality and leaves users without workaround.
  • Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
  • Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
  • Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
  • Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.
@m2-assistant M2 Assistant
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m2-assistant bot commented Nov 22, 2024

Hi @marctbb. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce.

Join Magento Community Engineering Slack and ask your questions in #github channel.
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@github-project-automation github-project-automation bot moved this to Ready for Confirmation in Issue Confirmation and Triage Board Nov 22, 2024
@engcom-Delta engcom-Delta self-assigned this Nov 22, 2024
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m2-assistant bot commented Nov 22, 2024

Hi @engcom-Delta. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

  • 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
  • 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
  • 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
  • 4. Verify that the issue is reproducible on 2.4-develop branch
    Details- If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
    - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
  • 5. Add label Issue: Confirmed once verification is complete.
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@engcom-Delta
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Hi @marctbb ,

Thanks for your reporting and collaboration.
We have verified the issue in Latest 2.4 develop instance, but we are unable to reproduce the issue. Kindly refer the screenshots.

Steps to reproduce
Stores > Configuration > Customers > Customer Configuration > Show Telephone: Set to Required.
image

  1. Go to My Account as a logged-in customer.
  2. Attempt to Add or Edit the telephone field under account details.
  3. Enter invalid input, such as text or symbols (e.g., "abc123" or "!@#").
  4. Save the changes.
    Observe Error displays when user fill invalid phone number
    image
Invalid phone number error

Can you please re-verify and confirm if you are still facing the issue.
Thanks.

@engcom-Delta engcom-Delta added Issue: needs update Additional information is require, waiting for response Reported on 2.4.7 Indicates original Magento version for the Issue report. and removed Issue: ready for confirmation labels Nov 22, 2024
@marctbb
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marctbb commented Nov 25, 2024

Hi,

Thank you for your response and for verifying the issue.

I have re-tested this scenario using a freshly installed Magento 2.4.7-p3 instance, and I can confirm that the issue still occurs in this version. I have attached a video recording demonstrating the exact steps and the error encountered when entering invalid input in the telephone field.

Key details of the environment:

  1. Magento Version: 2.4.7-p3
  2. Environment: Fresh installation, no third-party extensions or customizations

Steps followed are identical to those mentioned in the ticket.
The error persists when saving invalid phone numbers like abc123 or !@# in the customer account details. It does not trigger the expected validation message.

  • Attached Evidence:

  • Video of the issue reproduction in my environment

Could you kindly verify this on a Magento 2.4.7-p3 environment or provide any additional steps for us to align?

Looking forward to your feedback.

Best regards,

@engcom-Delta
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Hi @marctbb ,

Thanks for your reporting and collaboration.
We have verified the issue in 2.4.7-p3 instance and the issue is reproducible. Kindly refer the screenshots.

Steps to reproduce

  1. Go to My Account as a logged-in customer.
  2. Attempt to Add or Edit the telephone field under account details.
  3. Enter invalid input, such as text or symbols (e.g., "abc123" or "!@#").
  4. Save the changes.
  5. Observe Error does not display when user fill invalid phone number
    image

Thanks.

@engcom-Delta engcom-Delta added Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Component: Ui Reproduced on 2.4.x The issue has been reproduced on latest 2.4-develop branch Area: Account Reported on 2.4.7-p3 Indicates original Magento version for the Issue report. and removed Issue: needs update Additional information is require, waiting for response labels Nov 26, 2024
@m2-community-project m2-community-project bot added Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed and removed Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed labels Nov 26, 2024
@github-jira-sync-bot
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✅ Jira issue https://jira.corp.adobe.com/browse/AC-13418 is successfully created for this GitHub issue.

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m2-assistant bot commented Nov 26, 2024

✅ Confirmed by @engcom-Delta. Thank you for verifying the issue.
Issue Available: @engcom-Delta, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

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❌ You don't have permission to export this issue.

@engcom-Bravo engcom-Bravo moved this from Needs Update to Confirmed in Issue Confirmation and Triage Board Nov 29, 2024
@magentoabu
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@magento I'm working on this

@magentoabu magentoabu linked a pull request Nov 29, 2024 that will close this issue
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Labels
Area: Account Component: Ui Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Reported on 2.4.7-p3 Indicates original Magento version for the Issue report. Reported on 2.4.7 Indicates original Magento version for the Issue report. Reproduced on 2.4.x The issue has been reproduced on latest 2.4-develop branch
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Telephone-field-issue-fixed magentoabu/magento2
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@magentoabu @engcom-Delta @github-jira-sync-bot @marctbb