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[android][Samsung S9] systematic showEditor error when trying to crop a video #86

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Lakston opened this issue Jan 13, 2025 · 3 comments

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@Lakston
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Lakston commented Jan 13, 2025

Hi, we're having problems with Samsung S9 on android 10:

  • pick any video
  • use showEditor with video url
  • get error:

{"errorCode": "FAIL_TO_GET_VIDEO_INFO", "message": "Error when retrieving video info. Please try again.", "name": "onError"}

This is systematic on S9 and works on other android phones, I check that the video file exists and is valid but it always fails to get the video meta data

@maitrungduc1410
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maybe the file was deleted?

@Lakston
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Lakston commented Jan 13, 2025

No the file exists, I can use it in a video component with the same url, but the trimmer throws that error

@Lakston
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Lakston commented Jan 14, 2025

Also the code works on iOS and all the other android phones we tested (s21, s22, a31, a51 for example)

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