diff --git a/backend/shared/src/gidx/helpers.ts b/backend/shared/src/gidx/helpers.ts
index f5d669f88d..864abcfff4 100644
--- a/backend/shared/src/gidx/helpers.ts
+++ b/backend/shared/src/gidx/helpers.ts
@@ -18,6 +18,7 @@ import {
   RegistrationReturnType,
   timeoutCodes,
   underageErrorCodes,
+  uploadedDocsToVerifyIdentity,
 } from 'common/reason-codes'
 import { createSupabaseDirectClient } from 'shared/supabase/init'
 import { intersection } from 'lodash'
@@ -254,7 +255,13 @@ export const verifyReasonCodes = async (
     FraudConfidenceScore !== undefined &&
     IdentityConfidenceScore !== undefined &&
     (FraudConfidenceScore < IDENTITY_AND_FRAUD_THRESHOLD ||
-      IdentityConfidenceScore < IDENTITY_AND_FRAUD_THRESHOLD)
+      IdentityConfidenceScore < IDENTITY_AND_FRAUD_THRESHOLD) &&
+    // If they uploaded docs to verify their identity, their ID score is meaningless
+    !(
+      uploadedDocsToVerifyIdentity(ReasonCodes) &&
+      FraudConfidenceScore >= IDENTITY_AND_FRAUD_THRESHOLD &&
+      IdentityConfidenceScore === 0
+    )
   ) {
     log(
       'Registration failed, resulted in low confidence scores:',
diff --git a/common/src/reason-codes.ts b/common/src/reason-codes.ts
index c0fed857dc..f3acc396f4 100644
--- a/common/src/reason-codes.ts
+++ b/common/src/reason-codes.ts
@@ -82,6 +82,11 @@ export const limitTo5kCashoutCodes: string[] = [
   'LL-GEO-US-FL', // Location Florida
 ]
 
+export const uploadedDocsToVerifyIdentity = (reasonCodes: string[]) =>
+  ['DOC-REV-COMPL', 'ID-FAIL', 'ID-VERIFIED'].every((code) =>
+    reasonCodes.includes(code)
+  )
+
 export const documentsReadyCodes: string[] = ['DOC-REV-COMPL', 'DOC-UPLOADED']
 
 export type RegistrationReturnType = {