Unable find the users from openid Connect

[nmanthena18]

Description

I am using openID connect with keycloak, I am unable to find all the users, I can able to find only the user who loggedin atleat once.

Steps to reproduce

• use the openID connect for the user login
• search user who are not loggedin atleast one time.

Homeserver

All

Synapse Version

{"server_version":"1.86.0rc2","python_version":"3.11.6"}

Installation Method

Docker (matrixdotorg/synapse)

Database

postgres

Workers

I don't know

Platform

AWS/Ubuntu

Configuration

No response

Relevant log output

No logs

Anything else that would be useful to know?

Suppose to get all the users from fedarated database.

[clokep]

I can able to find only the user who loggedin atleat once.

Users don't exist on the Synapse side until they've logged. You could pre-populate users using the admin API, but this is mostly working as expected.

[nmanthena18]

@clokep its OIDC if we are trying to prepulate the users, after they trying to login its creating new account with username adding 1 at end.

[clokep]

its OIDC if we are trying to prepulate the users, after they trying to login its creating new account with username adding 1 at end.

You need to properly populate the external_ids field.

We use GitHub to track bugs, please use Synapse admins for additional support.

[nmanthena18]

Thanks!