From 1d17da0f9e00967f8015ee2b68df3dce0c77e22d Mon Sep 17 00:00:00 2001 From: Janu Geethakumari <56558950+1510janu@users.noreply.github.com> Date: Wed, 2 Oct 2024 11:10:18 -0400 Subject: [PATCH] Updated as per Issue #7428 (#7435) * Updated as per Issue #7428 Updated as per Issue #7428 Added: 1. A bullet point under section - 'Log in using the desktop app' 2. 'Desktop App displays white screen while launching and doesn't load the page' under the section - 'Troubleshooting your Desktop App installation'. * Update source/collaborate/install-desktop-app.rst --------- Co-authored-by: Carrie Warner (Mattermost) <74422101+cwarnermm@users.noreply.github.com> Co-authored-by: Antonis Stamatiou --- source/collaborate/install-desktop-app.rst | 8 +++++++- 1 file changed, 7 insertions(+), 1 deletion(-) diff --git a/source/collaborate/install-desktop-app.rst b/source/collaborate/install-desktop-app.rst index c01228d30be..20035e6ee1f 100644 --- a/source/collaborate/install-desktop-app.rst +++ b/source/collaborate/install-desktop-app.rst @@ -164,7 +164,8 @@ The first time you log in to Mattermost using the desktop app, you'll see a spla .. tip:: - Can't find your Mattermost server URL? Ask your company’s IT department or your Mattermost system admin for your organization’s **Mattermost Site URL**. It’ll look something like ``https://example.com/company/mattermost``, ``mattermost.yourcompanydomain.com``, or ``chat.yourcompanydomain.com``. These URLs could also end in ``.net``. + - Can't find your Mattermost server URL? Ask your company’s IT department or your Mattermost system admin for your organization’s **Mattermost Site URL**. It’ll look something like ``https://example.com/company/mattermost``, ``mattermost.yourcompanydomain.com``, or ``chat.yourcompanydomain.com``. These URLs could also end in ``.net``. + - Having trouble launching your Desktop App? See the `Troubleshooting section <#troubleshooting-your-desktop-app-installation>` for details. Additional documentation resources ---------------------------------- @@ -204,6 +205,11 @@ How do I download app diagnostics? From Mattermost desktop v5.3, you can download a diagnostics text file via **Help > Run diagnostics**, which can be attached to a Support ticket. +Desktop App displays white screen while launching and doesn't load the page +~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ +1. Delete the local ``Mattermost desktop app`` configuration file. See the `Where is configuration stored locally? <#where-is-configuration-stored-locally>`__ section above for file location details. +2. Reinstall the application. + "Installation has failed" dialog ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~