Issue - New ring sound feature only plays when Mattermost app is active

[ageekhere]

App version 2.19.0
Mattermost Version: 9.10.1
Android
IOS

The new ring sound feature for mobile only plays when the Mattermost app is running and opened on the phone, it does not play when the phone's screen is off or if the Mattermost app is running in the background.

What should happen,
If the option is selected the ring sound should play under all conditions when the Mattermost app is running in the background (phone screen is locked, using another app, watching a video etc ) .

Please confirm if you are able to recreate this issue.

[amyblais]

Opened https://mattermost.atlassian.net/browse/MM-60301.

[streamer45]

@ageekhere This is by design. We can't ring while the app is not active. To get it ringing like a phone call we'd need to integrate much deeper into the system (i.e., using CallKit).

We have a couple of improvements we are tracking (e.g., https://mattermost.atlassian.net/browse/MM-59470 and https://mattermost.atlassian.net/browse/MM-54765) but nothing in the roadmap right now.

/cc @cpoile @matthewbirtch

[ageekhere]

@streamer45 For android could ConnectionService be used? https://developer.android.com/reference/android/telecom/ConnectionService

[streamer45]

Indeed, we'd need to use something like that for the Android side.

[ageekhere]

I did a bit of research and chatgpt, here is the basic code of how to add ringing when the phone is locked. Maybe it could be used as a base for this feature or at least give some ideas to developers who know what they are doing.

ConnectionService
ConnectionService.txt

Callkit
CallKit.txt