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We have gone into the partner portal and given our client Example 10 E3 Licenses on a yearly term for their full-time employees. They have periods in the year where they have temps for a few months so they also acquire 5 NCE E3 Monthly termed licenses and are willing to pay the increased fee associated with being on a monthly term since the temps will not be there permanently.
The client Fires one of the full-time employees, and one of the temps. There is now an E3 yearly and E3 Monthly sitting in their available pool of licenses. We integrated an automation tool for provisioning and allocating licenses to users. Lets say they replace their full time employee, we want to pull the available yearly license, so that when the monthly comes up for renewal period in short order we can reduce it.
The problem is that the portal nor the API provide the term of the subscription. it just consolidated them into a total of 2 available to be allocated. HOW do we allocate the yearly termed license?
Expected behavior
I would expect that we can choose the appropriate license from the pool and allocate it so that we don't start renewing the new full time employee on a higher cost monthly termed license that could otherwise be reduced while the longer-term annual license could recognize full use.
Share the expected output
Actual behavior
No term is returned, it's just a total and we don't get to choose.
The text was updated successfully, but these errors were encountered:
Steps to reproduce
We have gone into the partner portal and given our client Example 10 E3 Licenses on a yearly term for their full-time employees. They have periods in the year where they have temps for a few months so they also acquire 5 NCE E3 Monthly termed licenses and are willing to pay the increased fee associated with being on a monthly term since the temps will not be there permanently.
The client Fires one of the full-time employees, and one of the temps. There is now an E3 yearly and E3 Monthly sitting in their available pool of licenses. We integrated an automation tool for provisioning and allocating licenses to users. Lets say they replace their full time employee, we want to pull the available yearly license, so that when the monthly comes up for renewal period in short order we can reduce it.
The problem is that the portal nor the API provide the term of the subscription. it just consolidated them into a total of 2 available to be allocated. HOW do we allocate the yearly termed license?
Expected behavior
I would expect that we can choose the appropriate license from the pool and allocate it so that we don't start renewing the new full time employee on a higher cost monthly termed license that could otherwise be reduced while the longer-term annual license could recognize full use.
Actual behavior
No term is returned, it's just a total and we don't get to choose.
The text was updated successfully, but these errors were encountered: